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Business Profile

Fishermen Supplies

Eco Fishing Shop
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased or tried to purchase a Hobie kayak in September I for delayed shipping and new shipping dates for four straight months. They dont return my phone calls. They dont respond to emails and Ive already been charged for this purchase of over $6000 and no one will simply give me a straight answer to the point Ive had the results to do this to protect other people from these types of businesses.

    Business Response

    Date: 01/07/2025

    Hi *****,

    This has definitely been a tricky situation in which the manufacturer has pushed back the date on the kayak that you ordered. We have given you updates every time there is an update with your order. I know ***** has tried calling you multiple times and has messaged you on chat as well. We saw that you opened a Dispute on Affirm and you have since been refunded your money for this order. 

    Once again, we apologize for the inconvenience that this has caused and have brought this situation up to the manufacturer to make sure it does not happen again.

  • Initial Complaint

    Date:09/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a 3 Waters Big Fish 108 from ECO Fishing Shop which arrived in terrible condition and damaged due to careless packaging. Defective product with scratches and a faulty drive system. **************** has been dismal with poor communication, no urgency and zero client care. For a $2000 purchase, I cant imagine this is what I should expect. Nothing is being done to fix my yak or accommodation for damage/defective unit.

    Business Response

    Date: 09/30/2024

    Dear *******,
    Thank you for bringing your concerns to our attention through the BBB. We truly value your business and want to ensure that your experience with our products is nothing short of excellent.
    I understand that there has been some frustration with your pedal drive, and we have been actively working to resolve the issue in coordination with the manufacturer. However, I noticed that there has been some delay in communication in which we are not getting a prompt reply from you, which has made it difficult to move forward with troubleshooting.
    To expedite the resolution, I kindly ask that you follow the steps the manufacturer has suggested to help narrow down the root cause. Once these steps have been completed, well be better equipped to address the problem and ensure your pedal drive is functioning properly.
    We are here to support you and remain committed to finding a solution that meets your satisfaction. Please feel free to reach out at your earliest convenience so we can move forward and resolve the issue as soon as possible.
    Thank you again for your patience and understanding. We look forward to resolving this matter together.

    Customer Answer

    Date: 09/30/2024

    Complaint: 22355365

    I have reviewed the business' response and am rejecting it because:

    The only delay has been in any semblance of customer service. You have multiple pictures of my unit and other parts of my order damaged upon delivery. I have jumped through every hoop youve asked me to do including sending pictures the day of the failed delivery, smashed crate, unit drug down the driveway and damage to the unit. Instead of taking care of this issue, the business has continually delayed resolution by sending very inconvenient directions that have no relation to the damaged unit and boxes upon delivery. 




    Sincerely,

    ******* ********

    Business Response

    Date: 05/07/2025

    Here is my reply

    "Hi *******, 
    I understand there were some issues with your kayak but I am glad that we were able to send you a repair kit, partial refund, as well as a new pedal drive to help alleviate all of the problems! We hope you are enjoying your kayak!"

    Thanks,

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a kayak and a paddle from Eco Fishing shop on 3/15/24, order number 23502.I received the kayak on 4/23 damaged and the paddle was missing. I immediately contacted customer service who informed me I could return the boat and they would refund me half of the shipping fee to return. I sent them pictures. They said that obviously the boat had been dragged at some point, but that plastic was super thick, and they didn't see the integrity of the hull being compromised at all. They said they could send a keel guard to cover and protect that area. They sent me a copy of the return policy and said "due to cosmetic damage" there was nothing they could do. I have called numerous times and even contacted the owner. I paid for a brand-new boat that was received damaged and I never received the paddle. I also received free shipping so I don't understand why I should have to pay to send something back that was damaged. I have bought 2 other boats from Eco Fishing and had no problems. I feel like if I paid $1958.00 for a new boat then I should not be expected to accept one that has been damaged in shipping. The boat is still sitting in my garage and has not been put in the water. I would like the boat to be picked up and would like a full refund. I don't care that it is "cosmetic damage".

    Business Response

    Date: 06/17/2024

    Hi ******,

    I sent you an email 10 days ago to address this and have not received a reply back yet. Below is what I wrote:

    Hi ******,
    I hope this message finds you well.
    We wanted to follow up regarding the cosmetic damage you noticed on your new kayak upon arrival. After carefully reviewing the issue with our supplier, NuCanoe, we have confirmed that the damage does not affect the structural integrity of the kayak. The affected area is located at the sturdiest part of the kayak, which is made from the thickest plastic.
    NuCanoe has assured us that the kayak is structurally sound. Their response to when I sent the pictures was "It looks structurally fine to me, kayak is thick on the bow line.  Customer could add a ****** Pro Bumper Bro Kayak Keel Guard as a safeguard, and to conceal this area.  *******************************************************************;" 
    To ensure your satisfaction, our customer service team has offered you a partial refund and a free keel guard, which will make the spot even stronger than a brand new kayak. I am also willing to add a gift card since you have been a loyal customer of ours
    Please let us know if you have any further questions or concerns. We are committed to ensuring your satisfaction.

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