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Business Profile

Asphalt

Ruby's Hotmix Asphalt

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 30th, 2022, this company put in a driveway over lay. I paid them $11,500 and I paid by check. In one month there were signs of faulty workmanship. There was a guarantee of one year on the work. And they guaranteed at least a 2 inch over lay, and in some places there were signs of 1 1/2 inch ( there were rocks popping out and I could see the depths of the H33383632**31**303736H.). There were cracks in the H33383632**31**303736H as well. They grew as time went on. By September 30 (3 months later), there were more than 150 linear feet of cracks. There were other incidences of "spalling" which is peeling of the H33383632**31**303736H. I tried contacting them, (as early as September 6) and they put me off saying they were busy. I called multiple times after that. He said he would show up at a particular time, but he didn&#**;t show, and this has happened as many as 20 times. I had to make temporary repairs on cracks myself. Communicating with him was difficult. No answering service, no email.

    Business Response

    Date: 12/28/2022

    We worked things out with the consumer and we will be out in the spring to fix the issues. 

    Customer Answer

    Date: 12/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They told me they can do the job. They told me it will be $19500. He did the job but it has cracks in it and real rough spots. The finish is real coarse. He said he would correct it, but then said a guy will come out and fix it. I talked with the guy he recommend and the guy never showed.

Ruby's Hotmix Asphalt is NOT a BBB Accredited Business.

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