Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the sale people to look at getting some tracking units for my trailers. The sales guys were very confusing about the product but he said it would work for what I needed. I told him where I wanted to place the unit and he said no problem. So I order 2 units. I get the units and there is not instructions on where to mount or how to mount. I call support and was told I can't mount them under the trailer frame. They had to be on top. What good does it do to buy a tracker unit that has to be on top? Anyone can spot that and cut it off fast and easy. The same day I go them I wanted to send them back in the box. I figured this would not be an issues. I have been with them for over 15 years on my car tracking. So now they like to lie and steal to make a quick dollar.

  

  Business Response

  Date: 04/28/2025

  We have recorded calls of this customers ' interaction with both Sales and Support.  In the sales call never did the sales person say that the device should be mounted under the trailer and they were sent links to our set up guides of where and how to install devices.  The sales person recommended the specific devices because they were to be placed on a boat trailer and these devices would work when you would get them wet such as dropping a boat in a body of water.  When the customer called support they also said they should not be placed under the trailer as the devices need access to the sky for GPS and cellular connection.  The customer then asked to speak to a supervisor because as stated in this complaint they said Sales *** had lied to him.  The supervisor listened to the sales call and verified that in fact the sales person did not say they could be mounted under the trailer NOR did the customer tell the sales *** that he wanted to mount it under the trailer only the fact he was putting them on a boat trailer.  
  
  When the supervisor told Mr. **** he had not been lied to he suggested that she should be deported as an illegal immigrant. She informed him that she was in fact a US citizen who lived in ******** he called her a stupid Hillbilly and worthless. He threatened to cancel his account and was asked if that was what he wanted to do or just the service on the two devices he ordered.  After other rude and degrading comments including a threat to track down the personal cell phones of her boss and owner and wishing her to choke and die.  He said he only wanted the service cancelled on the two new devices and would like to be refunded for them.  Because he was not sold the devices under false pretense we did not refund the devices but did cancel his service to those two devices per his request.

  

  Business Response

  Date: 04/28/2025

  We have cancelled the contract of this customers based on their repeated verbal abuse and threats to our support team.

  

  Business Response

  Date: 04/28/2025

  We have cancelled the contract of this customers based on their repeated verbal abuse and threats to our support team.

  Customer Answer

  Date: 04/29/2025

  Complaint: 23227239
  
  I have reviewed the business' response and am rejecting it because:
  
  It appears they don't like when customer are right and they are wrong. Now they are acting like some high school kids that did not get their way. Going to the BBB is not a treat as you can see. It was an action that I took. I like how no one from corporate office has reach out or anything. That says a lot. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped using service in July 2024 and could not get a hold of anyone to formally cancel but was told back in February 2024 when I called for a different reason that if for some reason I could not get a hold of anyone which was often different reason that I could just stop payment and it will cancel me out anyway that was not the case and called two more times before sending an email finally sent an email at the beginning of September 2024 after they tried to charge my card again and response on the email saying I would no longer get any charges trying to get through so I unlock my card and was still charged $25 . when I called about it, they said it was for an invoice in August but I have been blocked from the site and using the site since July for any use so Im not sure why they charge me an invoice for August when I have not used it and my email I sent mentioned I have been trying to cancel since July and they are refusing to refund my money Even though I have not been able to use their services because they had me blocked and I have email stating that I would no longer get any charges.

  

  Business Response

  Date: 10/11/2024

  The customer was suspended for non-pay and believed that her account was fully canceled and we would never charge her again, even though her account was simply suspended for non-pay. No cancellation was discussed or processed. When we spoke, she had an open invoice from 9/2 which was $27. We decided to credit this invoice back to the customer so that she wouldn't be charged further and her account would be settled.
  

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a tracking service for our daughter's car for safety. We sold the car a year ago and have tried to cancel. The number we had from our **************** which is where it is being auto charged would continue to hang up after you select talk to agent. That number is ************. We tried to chat and it said something about non-US hours.Finally found a way to email and got a message today and number to speak with someone. They would only cancel effective a future date of 3/31/24. I'm asking for 12 months refund consideration as this has not been used at all and the company has been difficult to reach. $23.68 x 12=287.76 - - my concern is that they are intentioning hard to reach and auto charging each month.

  

  Business Response

  Date: 05/10/2024

  The customer called into our customer support on 3/6/2024 asking to cancel their service and be refunded for the past year because they had sold the vehicle.  We offered to close the account and offer 1 month credit. The customer refused and hung up on the agent but said before he needs a year credit or is reporting us to the BBB.  The account was closed in March upon his request and he has not been billed again.  We are unable to refund for a year as we were never notified of any changes on his account until 3/6/2024. 

  Customer Answer

  Date: 05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I did not get a one month credit to my knowledge. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled service with this company 8 years ago. And I did not realize that they were charging me continuously. I did not use their tracking during this time period and they charged me a total of $2,400 and they will not refund any of the money.

  

  Business Response

  Date: 09/30/2024

  Linxup Response: The customer had eight devices with us and wanted free new replacement
  devices within the two-year contract, which the contract does not include. We did offer to
  replace three of the devices that had been in use for free and the other five with refurbished
  devices but the customer refused. The customer said theyd like to keep one device but cancel
  the rest, which was done. In July 2019 we were unable to process the customers credit card
  and reached out. They were seeing charges from us and thought it was cancelled back in
  2015. Advised only seven devices were cancelled and he wanted to leave one active per the
  notes which is the one currently being charged. We offered 60 day service credit per MP and
  they declined, cancelling account.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for this service sometime ago and can't cancel it! It appears they're deliberately doing this. All I get is an error message when I try to cancel online and got a voicemail and no return call when I called to cancel. I'll be filing a dispute with my bank!

  

  Business Response

  Date: 09/30/2024

  This customer was cancelled in February of 2024 via self-serve
  deactivation process on customer portal. We did not receive a customer support case.

• Initial Complaint

  Date:11/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for their services and used them for about a year. When we downsized and didn't need it anymore, we requested a cancellation. They demanded we pay them out the bulk of the contract at a reduced rate but when we didn't respond within the time frame, they continued to charge us for 7 more months and still ongoing... they will not allow us to cancel. we have no way to stop them from taking money out of our account

  

  Business Response

  Date: 09/30/2024

   Consumer remains a Linxup customer today. The issue with the AT3 device not working
  on their lawnmower was due to a low battery and they have been advised of the voltage needed for the
  device to operate. The consumer did not cancel and the issue has been resolved

  

  Business Response

  Date: 09/30/2024

  This should is tied to ****************************. Customer requested to
  cancel in April of 2023 After speaking with an agent an email was sent regarding Early
  Termination fees and stating no action would be taken until we received confirmation.
  Customer responded asking for contracts which were re-sent to them. The hardware was
  given for free based on a 3-year contract. In November of 2023 they were cancelled with a
  reduced cancellation fee, and final ETF was charged.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a unit a year ago. It stopped working over 80 days ago. I have reached out DOZENS of times for help. I received 1 phone call saying that the unit I bought shouldn't work for what it was sold to me for. I went back to my *** and he told me the service person was wrong. I asked to cancel since there was no resolution to my broken unit. I have now been charge $337 cancellation fee. The **** DOESN'T WORK, and hasn't for 3 months. In no world should I have to pay a fee. They have not offered a new unit or any solution to fix mine. Just a fee to cancel. All communication takes at least a week to get a response. I have left multiple voicemails, website chats, and emails, all with no help or solution. Just a terrible company all around.

  

  Business Response

  Date: 09/30/2024

  Consumer remains a Linxup customer today. The issue with the AT3 device not working
  on their lawnmower was due to a low battery and they have been advised of the voltage needed for the
  device to operate. The consumer did not cancel and the issue has been resolved.

  Customer Answer

  Date: 09/30/2024

  Complaint: 20653456
  
  I have reviewed the business' response and am rejecting it because: I remained a customer because the cancellation fee was higher than the refund.  I never received a satisfactory help and will be cancelling as soon as my contract is up.
  
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 10/04/2024

  Pursuant to Case #: ********, **** ******, we have reached out to him numerous times and most recently offered to half his early termination fee and close out his contract. He opted to continue until his contract is done.

  
  

  Customer Answer

  Date: 10/04/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ********. I am staying a customer because I dont want to pay a fee, not because Ive received a satisfactory answer.

   
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a plug in device that didn't work in my vehicle. I immediately contacted *** and explained it didn't work and was returning. They told me I owned it and would pay. I returned and they received by **** with conformation. They still have it and are charging me ***** a month for 3 months and have contacted me by email stating don't know where to return to me which is ridiculous. I shouldn't have to pay for something that doesn't work in my vehicle and just want them to stop taking my money on my credit card. ***********************

  

  Business Response

  Date: 05/16/2024

  This account was closed in Oct 2023 and was refunded for July through Oct of 2023 in the amount of $103 which was refunded in December of 2023.

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dashcam plug-in device for my car from Linxup. I paid a total of $292.42 and signed a 3-yr contract to order these products. Before ordering these products, I had explained that I wanted a camera that would work 24/7, even when my car was off. **************** told me that the camera would record everything and alert me if anything was happening to my car. I received the product and the product did not work. I called customer service to complain about the device not working and after providing a photo of all of the parts that I received, I was told that I was missing a part and that they would send it to me. I received the missing part by mail. After installing this missing part, the device still did not work. I asked to return the device and terminate the contract. They told me that I would have to pay over $1,000 to end the contract early. I complained to them about having to pay to end the contract early when their product didn't even work in the first place. So I asked them to send me a copy of the bill so I could take them to court. After I said this, they agreed to let me return the products and terminate the contract early without having to pay the early cancellation fee. I received the return label from the company and I returned the products as soon as I could. A few days later, I received another return label. I was confused because I had already returned the product on July 3. I called again and they told me that I wouldnt receive a refund until I returned the product and proceeded to say that they had received the box that I returned but it had Fila shoes instead of the dashcam, and they provided a photo of the shoes by email. I did not send shoes in place of the dashcam device. I am very dissatisfied with this company because on top of all this, I had to pay over $300 extra to try fixing the situation. I would like the company Linxup to give me a full refund for the dashcam plug-in device, and the shipping and handling.

  

  Business Response

  Date: 09/30/2024

  This customer was refunded but we received a pair of old tennis shoes in
  a box from this customer instead of the cameras to be returned. We have never received the
  camera back but the customer was indeed refunded. We believe its possible that when they
  dropped off the equipment at *** store the labels might have been switched at the store

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has lied to me several times. They keep overcharging my account at all times during the month. I have several emails with them about what they were going to do to fix it, yet they are all lies. Last month I was only supposed to be charged $14.19 on the 14th. Well, they charged me on the 14th and the 15th. So I paid a total of $28.38 when that was no supposed to be the case. I was told on that same email that I would get a credit of $14.19 towards Aprils bill (total of $19.99) but today they charged me $20.59. They make up prices as they go and lie to you when you try to get it fixed. WORST BUSINESS EVER!! ALL LIES ALL THE TIME...I HAVE ALL OF THIS IN WRITING YET THEY STILL LIED. NOW THEY ARE REFUSING TO EMAIL OR CALL ME BACK AND WON'T CANCEL MY ACCOUNT ALTHOUGH I HAVE BEEN TRYING TO CANCEL IT FOR WEEKS NOW.

  Customer Answer

  Date: 04/24/2023

  The company finally responded and agreed to issue refund.  Thats all I wanted.