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Business Profile

Fleet Services

Linxup
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have several GPS trackers through Linxup. I pay for an upgrade to my account that allows me to have a "timesheet" report through their software. I used this as a means to do my payroll and provide my employees with this weekly hours. Two weeks ago my paid for feature disappeared from my dash board. I have contacted the company upwards of 20 times. I have spoken with tech support and sales, my calls are hung up on mid conversation and no resolution to be had. No one has contacted me back and no one seems to ever be available to correct the problem and I am paying for a service not provided.

    Business Response

    Date: 02/01/2023

    Customer's original support case was reopened and reviewed with the support agent who originally responded to the customer's email. Once reviewed they were able to see what the customer was inquiring about. On January 23, 2023 the support agent fixed the issue internally so that they would have access to their timesheets again. At that time a call was made to the customer explaining the error and that it had been corrected. There were some time discrepancies that the agent assisted in getting corrected as well as assisting with a device. On January 31, 2023 support agent confirmed with the customer that all was good with their timesheets.

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