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Business Profile

Nursing Home

Garden View Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

This profile includes complaints for Garden View Care Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garden View Care Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother arrived at this location near the end of March 2023 on Hospice. We felt the care was substandard and took her out of the facility within 30 hours. She was charged for two days since she was on-site over midnight plus a non refundable entry fee. The issue is our family was charged for a 500$ non refundable entry fee. When I asked the Administrator and the Nursing of Admissions what the fee covered ? They could not provide the details.

      Business Response

      Date: 06/26/2023

      Per the contract the $500 admission fee is nonrefundable. Also per the contract it is required for her to provide a 10 day notice, but we waived that for them because they were dissatisfied. She should've been charged 12 days, but was charged for 2 days.  If a resident is in the room and in the bed, no matter their time of discharge it's considered a full day. She only paid for the 2 days and the admission fee.

      Customer Answer

      Date: 06/26/2023

      I will except your response now that it has been explained, Im my complaint the Director of admissions  and the new Director was unable to explain as they said they did not know. 

      Thank you 

      ***************

       

       

       

       

       

      Customer Answer

      Date: 06/26/2023

      I will except your response now that it has been explained, Im my complaint the Director of admissions  and the new Director was unable to explain as they said they did not know. 

      Thank you 

      ***************

       

       

       

       

       

      Customer Answer

      Date: 06/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************

    Garden View Care Center is NOT a BBB Accredited Business.

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