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Business Profile

Handyman

Bill The Handyman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****
    You may remember I contacted you regarding my attic fan. The fan was working before your guy came to install the closet lights and was not working when he was done. I had some difficulty getting in touch with you, but he finally came back to check the problem. He said “… there is power to the switch and fan, the fan motor is bad, maybe lighting hit your house…”. I decided to check this myself and there was NO power to the switch or fan. It’s bad enough not to know what you’re doing but then to fabricate a story to cover your mistake is not acceptable. An honest admission that he was not sure what the problem was would have saved me a lot of time and aggravation.
    Please find below the invoice for the repair and let me know how you would like to reimburse me.
    Regards, *** ***** ******** *** ***** *** **** ******** 8/28/2023
    Work done:
    Found fan and switch had no power going to them, after checking all wires.
    Found hot lead wire going to switch was wired wrong at junction.
    Hot wire (dead wire) was hooked to a neutral wire in junction box, should have been hooked to hot wire.
    Custom said fan and switch worked before new lights install in closet. Fixed the wiring and switch and fan all work as before.
    invoice for $200.00

    Business Response

    Date: 09/25/2023

    I have already contacted the customer and reimbursed him the $200 he was requesting

    He is satisfied with the outcome of the situation and so am I

Bill The Handyman is NOT a BBB Accredited Business.

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