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Business Profile

Alternative Medicine

PC Medical Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alternative Medicine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment for knee treatment and injections. They gave me a shot that infected my knee and cause me pain and more problems with the same knee. I had to make a loan through care credit for $5800.00 that I now have to pay back. I reported this to the Nurse that gave me the shots that was causing me so much pain and problems. Once I report this to the center they only refunded me the amount of $182.62. I would at least like half $5800.00 refunded back to me. I wanting a refund $2900.00

    Business Response

    Date: 03/26/2025

    If the patient has a consent to release PHI or HIPPA release, it can be faxed to ************ ATTN: Kara.  We are more than happy to get you anything you need to address this complaint. If you need to discuss further, please do not hesitate to contact me at:

    **** ******* - Clinic Director

    **********************

    Customer Answer

    Date: 04/08/2025

    Recently you sent me copies of the agreement I signed with pc medical center. In the papers was one I never seen before,

    the one next to the last page. 
    apparently added recently.

    Business Response

    Date: 04/25/2025

    On 11/12/2024 the patient chose to enroll in a treatment program to address her knee pain. At this time, she signed the following documents:

    1.       Office / patient agreements

    2.       Refund calculation agreement

    3.       To be delivered

    4.       Orthotic delivery form

    5.       Financing document for Care Credit

    We also have the signed Request and Informed Consent for Intramuscular Joint Injections dated 11/18/24 and 11/26/24, as well as the Informed Consent for Regenerative Medicine signed 12/6/24.

    All these forms are reviewed with the patient in detail prior to them signing and receiving injections.

    We are more than willing to send you copies of these consents and all financial agreements; however, I do not see that we have a PHI release on file. I am confident that once you see the degree to which we strive to elevate our patients quality of care and overall satisfaction, it will be evident that we have gone above and beyond to help this patient in every way possible.

    Ms. ***** was sent a refund check in the amount of ******, and a refund to her Care Credit account in the amount of 102.08.

    At PC Medical Centers, patient outcomes and satisfaction are part of our core values, and we strive to deliver those to every patient. Should you have any questions or need additional information, I can be reached at **********************

    Yours in health,

PC Medical Centers is NOT a BBB Accredited Business.

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