Complaints

This profile includes complaints for JHS Pedals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JHS Pedals

  12411 Grandview Rd Grandview, MO 64030

• 

  JHS Pedals

  711 Main St Grandview, MO 64030-2328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these items on May 23rd and was charged immediately for the items .
  After 3 weeks without a confirmed date of shipment and after 3 email inquiries about said delivery date .
  I requested a refund , which was ignored .
  I then filed a dispute with my bank and JHS is disputing my claim ,their reason was I was too impatient and never requested a refund (which I clearly did and have proof).

  Business Response

  Date: 06/26/2025

  The customer, *** *, purchased a limited edition item from JHS Pedals on May 23, 2025. Both before and on the date of the sale, we announced and advertised across all our platforms—including email, social media, YouTube, and our website—that only 7,500 units would be made available: 2,500 ready to ship and 5,000 sold under preorder status. Prior to May 23, we clearly communicated that units would be fulfilled and shipped at an approximate rate of 1,000 per week, with all orders expected to be completed by the end of June.
  
  
  *** * first emailed us on June 6, 2025, inquiring about the status of his order. We at JHS Pedals responded that his order was one of the 5,000 preorder units referenced across all our marketing platforms, including a YouTube video. The email included a link to that video—published before the final sale—in which JHS founder **** ***** explains that 7,500 units would be available on May 23, 5,000 of which would be in preorder status [1]. We advertised that these units would ship at a rate of approximately 1,000 per week, with fulfillment expected to be completed by the end of June—meaning it could take up to 8 weeks to ship all orders. As of June 6, we were only two weeks into that timeline. Both before and during the sale, our website product page and marketing materials clearly stated that the final 5,000 units would be preorder items.
  
  
  *** * responded, “Awesome, thanks for the update!” However, just one week later, on June 13, he emailed again, stating it had been three weeks since his order and inquiring about cancellation and refund options, expressing frustration over the delay.
  
  
  We interpreted this message as a renewed request for an ETA—not a formal cancellation—so we reiterated the original timeline. *** * replied, “No, this is a copy of the email I already received last week,” prompting us to follow up with more specific information. We explained that his order was approximately #3,600 of the final 5,000 units and was likely to ship the following week (June 16–20).
  
  
  Rather than responding to this update, *** * initiated a chargeback without further notice. At that point, our only options were to accept or dispute it. We chose to dispute the chargeback, citing both our consistent marketing messaging and our documented communication with the customer. If the chargeback is resolved in *** *’s favor (which is often the case), his funds will be returned. If it is resolved in our favor, we can then issue a refund through the standard process.
  
  
  Unfortunately, ******* does not allow refunds while a chargeback is open. Per their Help Center: “You can't issue a refund after a cardholder initiates a chargeback... the cardholder must first drop the chargeback.” [2]
  
  
  We’re very sorry that *** *’s experience did not meet his—or our—expectations. We strive for clear, accurate communication without misleading language. The shipping timeline we shared with *** * was publicly available, reflected on our website, and reiterated in our June 13 email exchange. We have also apologized to *** * for misinterpreting his June 13 message. Had we understood it as a formal cancellation request, we would have honored it immediately.
  
  [1] ******************************************* *******
  [2] **************************************************************************
  

  Customer Answer

  Date: 06/26/2025

  JHS denied my chargeback claim here  their email response "I have disputed the claim on the grounds that a reasonable ETA was communicated to you, and rather than asking us directly to cancel the order and refund your money, you submitted a chargeback. If the bank decides in your favor, then they will return your money to you and we will cancel your order. If they decide in our favor, then the money will be returned to us, and we will reach out to see whether you'd like to receive the items or cancel the order and get the refund issued by us."

  Understand that this response from JHS was after I made it quite clear that I would like a refund .

  JHS never inquired about my request for a refund after I had made the request , that's when I filed a chargeback claim with my bank ,days later .

  This was their response to punish me claiming it was my fault and that because they had made it quite clear of the delivery time involved as if that was some sort of implied contract that I broke .

  So it has been over 4 weeks since my purchase and as JHS delayed my refund by denying my chargeback request I have to wait even longer for the refund that they will eventually have to provide to me .

   

  Business Response

  Date: 07/02/2025

  Once ** ** filed the chargeback, our ability to accommodate ** ** ended.  We maintain that we clearly gave ** ** fulfillment expectations for his purchase and showed documentation of this.  We maintain that ** ** out of frustration filed a chargeback prematurely as compared to our publicly available order fulfillment timeline – which was shared with him repeatedly.  In fact, Mr H's order became ready to fulfill as promised while the chargeback was being examined by his financial institution. 
  
  The chargeback opened by *** * was resolved in his favor this morning, and this matter is now closed