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Business Profile

Audio Visual Equipment

Pro Co / ACT Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I purchased a guitar (instrument) cable on Oct 16, 2015. On Dec 20, 2022 it developed an issue (when one end of the cable was moved it made a static noise). This is considered atypical behavior and makes the cable unusable (the sound going through it should ideally be unaffected).

    - I emailed **** ***** on Dec 21, 2022 about the issue. Here is what I said to them:
    "I started to have static noise from my guitar when I moved around. I isolated it to the cable below where it plugged into the guitar. When ohm’d out it looks like the ground between the two connectors jumps by a few ohms as the cable ends are moved. Is there another good test I can do to confirm the cable failed before sending it to you for warrantee repair?"

    - *** ***** ***** ****** replied on Dec 21, 2022 with he following:
    "Sorry to hear you are having issues with your **** *****! All instrument cables will be slightly noisy and microphonic in the first 6-12 inches of the cable out of the output jack from your instrument. This problem is exacerbated by two things: high gain and age. Should your cable fail to pass signal entirely, feel free to send it in and we will get yours fixed or replaced."

    - Their reply contradicts their warrantee return policy stated on this page: **************************************** * A guitar cable with a noise is not usable, even if the noise is intermittent. I have dozens of other guitar cables and none exhibit this issue.

    - I request they provide warrantee services (replacement or repair), or update their website to state a warrantee the reflects what **** states above.

    Business Response

    Date: 01/17/2023

    If you need to, send it in to use we will either repair it or replace the cable.  We sorry you are having this issue, and we would like to take of this for you. 

    Customer Answer

    Date: 01/19/2023

    Complaint: ********



    I am rejecting this response because:

    This process has taken so long that I repaired the cable myself, so it is no longer in original condition.





    Sincerely,



    ******* *******

Pro Co / ACT Entertainment is NOT a BBB Accredited Business.

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