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Business Profile

Pool Contractors

Kasten Masonry Sales Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Reviews

This profile includes reviews for Kasten Masonry Sales Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kasten Masonry Sales Inc has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Sandy M

      Date: 05/25/2023

      Sandy M

      Date: 05/25/2023

      Never will do business with them again. Bought a $1,000 salt system use it for almost 5 months and the cell went out. The company that makes the system said to take it back to Kasten for a replacement. Kasten still made us pay another $208. Plus tax for a new one. Not a very good place to do your business with.

      Kasten Masonry Sales Inc

      Date: 05/30/2023

      Upon review of the complaint and further investigation into the matter, we are providing you a summary of the communication between *** ******** (consumer), **** ********* (Kasten Pool and Spa Department Manager), and ********* ******** (****** **** ********* *******). In addition, upon request, we can provide copies of the purchase receipt and ****** **** ********* ***** Limited Warranty for the subject equipment (included with the item at purchase). 



      Wednesday, May 24, 2023

      Mr. ******** visited Kasten with a problem regarding the readout of his salt system. Mr. ********* provided Mr. ******** with the Carvin Tech Support number to assist in diagnosing the problem. 



      Thursday, May 25, 2023

      Mr. ********* received an email from Mr. ******** stating that he had diagnosed that Mr. ********'s salt cell was not functioning and needed to be replaced. 

      Mr. ********* sent a follow-up email asking if it was covered by warranty or at the customer's expense. Mr. ******** said it would be covered at 100% the first year and 50% the second year. 

      Upon further research, the ********'s purchased the salt system on 07/02/2021. Therefore, the item would be covered 50% by the warranty, while the ********'s would be responsible for the remaining 50%.



      Please note that we understand and have compassion for the ********'s position, as we take this matter very seriously. However, as outlined above, Kasten has done everything within its power and within the product warranty guidelines to address the consumer's issue fairly and appropriately. 



      We hope that this information helps, and we appreciate you allowing us the opportunity to respond and provide transparency to the situation. 

    Kasten Masonry Sales Inc is NOT a BBB Accredited Business.

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