We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Alpha 1 Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last last year we had a small leak from the front of our washing machine due to the lower part of the gasket being worn down in the front. This should have been a very simple repair. The tech came and inadvertently ripped out the guts of the control panel in the process of repairing the gasket. We were very patient and understanding at that point and waited another 2 weeks for them to get the control panel fixed as well. Once the gasket and control panel were repaired we started getting a 'suds' error indicating a filter clog. The tech came out and showed us how to remove the clog, but the machine kept coming up with the same error over and over again. When we called them to reassess the tech came out one final time and accused me of sabotaging the machine and refused to fix it.

    Business Response

    Date: 05/30/2025

    10/04/24 - the customer reported that the washer is leaking.

    10/09/24 - our technician found that the the door gasket is ripped/torn & is leaking.

    12/04/24 - our technician installed the gasket & ordered a control board due to damage during repair.

    12/13/24 - our technician installed the control board.

    1/03/25 - the customer reported that it only worked for 1-2 loads after the 12/13/24 repair, & now it won't finish a cycle.  

    1/16/25 - Our senior technician went out & removed socks, sticks, plastic, a *****, and a rock from the drain filter (see picture). The technician tested the machine before he left, and instructed the **** to shake out all the clothes she washers today, and then have her husband clean the filter again.

    4/28/25 - the customer reported that the washer gets clogged every 4-5 loads, and is now leaking during normal was.  Also there is a hole in the gasket & things are getting through to the filter.

    5/07/25 - Our senior technician found that the gasket was again torn (see pics) by something very sharp - something that should not have been in the washer.

    5/09/25 - our findings were submitted to Assurant (customer's warranty company), and Assurant made a decision to void the customer's warranty due to customer abuse.

     

    Customer Answer

    Date: 06/07/2025

    So as you can clearly see, the problem with the gasket did not start happening weeks or months after the repair, it began immediately thereafter. Now, simple logic would infer that the damage to the gasket was either present on install or occurred immediately after as a result of a poor installation. This washing machine was working just fine for several years prior and we have not changed our laundering habits, ie. the same things that were going into the washer before, were going into the washer after the install. The last time I checked, mud, pennies and baby socks do not rip large wholes in brand new gaskets. With this in mind, it should be obvious to anyone that the fault occurred as a direct result of a botched install and is not related to my use of the machine, but now due to the incompetence and pride of this company, the warranty company will no longer honor the warranty that I paid for in good faith.         

  • Initial Complaint

    Date:01/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bad service and customer ********************** guy came out jan ****************************************************************************************** order any parts, he also messed up my dryer to where it's not drying anymore , he just straight made up lies to the company he works for I would not recommend this company at all

    Business Response

    Date: 02/14/2025

    We diagnosed the issue, but will not return to service the customer due to the presence of animal urine & feces.  Unsanitary conditions. (see picture)

  • Initial Complaint

    Date:12/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed a part replace on my washer machine and GE forwarded me over to the business for the repairs, there has been a back and forth with them ordering the part and then when I call no one can give a reason as to why my part has not been ordered neither can I talk to a manager. I just want my washer fixed as promised.

    Business Response

    Date: 12/31/2024

    We do not have an open service order for this customer.  The original repair request issued from ** was cancelled by the customer on 12/18/2024.  If the customer would like **********************, a new service order will need to be created by *************. ************

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this company come out to service my refrigerator through a warranty claim. A couple weeks ago, when the service man Shane was out, he damaged my floor in my kitchen when he moved the refrigerator out. He did not do this on purpose, but it did cause damage. I followed up about it with **** who took my information down and said a woman would contact me back. I hadn't spoken to anyone so I decided to call. I spoke to a woman who said they didn't follow up with me because they are not responsible for damage in someone's home. I asked for her name and she wouldn't give it to me. I asked to speak someone else and she hung up the phone.

Alpha 1 Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.