Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had spoken to them in regards to enrolling my sons in daycare and was told I needed to pay 700 to hold their place and pay for their first week daycare etc. I had explained I was moving from out of state and was unsure when they'd be starting care.
  I ended up not moving and messaged them in regards to not needing care any longer and asked for my money back.
  This is the exchange
  Would it be possible to get the money back that I had prepaid for their care?
  
  Hey I just gave you a call but no man we do not offer refunds once enrollment is paid it is final
  
  As we paid upfront cost of things for them to be in our care , sorry.
  
  That's fine I'll contact a lawyer thanks.
  
  Great we will wait to hear from them have an amazing summer ??

  Business Response

  Date: 06/15/2024

  She received a refund after signing a contract and flagging our business ***** 

  At this point she is harassing Kaye’s Learning Corner , she was communicated what our rules and regulations were and was completely fine. 
  

  she flagged us as fraud and got her money back two weeks ago! 

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed out of $650. ******* ****** at Kayes Learning Corner (daycare) likes to fake like she has integrity but she does not. She has very poor BUSINESS practices and leaves a lot to be desired when it comes to interacting with her in person.
  Last May I inquired about Kaye’s and was initially told they didn’t have any openings. In July 2022, I received an email asking if I still needed care for my daughters, to which I did.
  I asked the standard questions, state licensed, fees, tours, etc. to which she responded that she doesn’t do tours in light of Covid and asks that they being paying parents prior to entering…
  I paid and signed the contract and that was the most expensive tour I’ve ever had in my life. It was supposed to be on a Friday and she asked for it to be pushed to Saturday. She gave zero logistic directions then had a **** poor attitude when I arrived and had no clue what to do. A few hours after the tour I found out my kids were accepted into another facility and asked ******* to refund my money. Welp, tied my hands with the contract as it stated no refunds. She drug it on and continued to say she was going to “talk to her board” then stopped responding altogether.
  I typically like to give people the benefit of the doubt but where there’s smoke, there’s usually fire.