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Business Profile

Home Performance Contractor

The Shop KCMO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Performance Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife *** and I entered into a signed contract with ***** ****** on 10/30/2021 for him to construct a 12x12 cedar pool deck to include stairs with a lockable gate and cable railing. We provided two upfront payments for materials; one in the form of a personal check for $3600.00 on 10/30/2021 that was cashed on 10/31/2021 and another via ******* for $700.00 on 11/28/2021. The remaining balance of $1900.00 was agreed upon per contract to be paid on completion of promised work.

    He came over and sunk 4 posts, then we never saw him in person again. When I would reach out I would get excuse after excuse from broken down vehicles to dealing with COVID issues multiple times. I heard a few times he was on his way over only to never show up. Back on May 19th I sent him a letter via his business email requesting our money back ($3600.00) less the work he did with the 4 posts. I felt letting him keep $700.00 of the $4300.00 was generous. I heard from back on June 8th that he would pay us back but it would not be until the 3rd week of July. I even offered to let him pay us back in installments. I heard nothing back from him even though I would reach out asking him if he had an idea of when he would pay us back.

    I tried to call him the last couple days it says the number you have reached is out of service.

    I understand tough times but he stole my wife’s retirement bonus she received from teaching 28 years at **** **** School District.

    Honestly I don’t understand how anyone sleeps at night stealing like this from hard working folks. I save off the contract from ***** and it masked all the info which makes it look more shady.

    I have included attached documents for signed contract, cancelled check, confirmation from ******* as well as the 4 post ad only work he did. I did the landscaping in preparation. I also have texted messages with excuse after excuse.

    Thank you for your assistance in getting our money refunded back to us.
    ***** *** *** ********

The Shop KCMO is NOT a BBB Accredited Business.

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