Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel my subscription with flexpro since June 4th 2025. I texted the listed number as per the instructions in the website and have not received a response.

  

  Business Response

  Date: 07/03/2025

  Hi ******
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account, and I can confirm that your sub was canceled already. You can also see this when you login to your account. Again, we're truly sorry for the inconvenience caused, and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking it. Should you have other questions, please feel free to reach out to us via EMAIL ********************** OR TEXT ************ for faster responses from 9 AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber. we hate to see you go, but we wish you all the best!
  

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transactions:
  
  Order 1: May 30, 2025
  
  Order 2: June 11, 2025
  
  Nature of Complaint:
  Poor Product Quality, Failure to Deliver, Unresponsive Customer Service.
  
  Desired Resolution:
  A partial refund for the still-unshipped June 11 order and a significant partial refund for the severely delayed May 30 order.
  
  Summary of Complaint:
  My experience with FlexPro Meals has been defined by late deliveries, poor food quality, and a complete lack of accountability from their customer service team. My first order was significantly delayed, arriving well outside the company's advertised timeframe. My second order has not shipped at all, despite my card being charged. When I've tried to get answers, I've been met with dismissive, unhelpful responses and no apology for the repeated failures. The meals that did arrive were disappointing and did not seem to be of high quality. The company's Terms of Service are conveniently silent on shipping timelines for recurring orders, which feels intentionally misleading.
  
  Timeline of Events:
  Order 1 (May 30): Delivered nearly 5 days after the order was placed, violating their advertised "24-48 hour" delivery promise for first orders. The food quality was subpar.
  
  Order 2 (June 11): As of June 16, this order has not shipped. I was charged for a product that was never sent, and no communication was provided by the company.
  
  Failure of Service:
  FlexPro failed to deliver products as promised and has shown no interest in making the situation right. Their customer service is designed to be difficult to reach and offers no real solutions. There has been no apology, no offer of compensation, and no accountability for their repeated failures. The lack of clear shipping policies for repeat customers in their TOS, combined with this poor service, creates an untrustworthy and frustrating customer experience. I am requesting the BBB's assistance in securing a refund and holding this company accountable.

  

  Business Response

  Date: 06/18/2025

  ** ******* Thank you for taking the time to share your feedback — I’m genuinely sorry for the frustration this experience has caused.
  To clarify our billing and shipping process: For all recurring orders, FlexPro Meals bills customers every Wednesday and ships meals the following week. Your second order was billed on June 11 as part of this standard cycle, which means it’s scheduled to ship during the week of June 17. We understand how the timing may have felt unclear, and we’re currently working to make this more transparent for our customers. Regarding your first order placed on May 30, while we aim to fulfill first-time orders within 24–48 hours, there can be occasional delays depending on order volume and shipping logistics. We sincerely apologize for the delay you experienced and that the meals did not meet your expectations. We absolutely want to make things right. As a gesture of goodwill, we’re happy to offer a partial refund for your first order and will ensure that your second order is shipped as scheduled. We appreciate your feedback and the opportunity to improve your experience.

• Initial Complaint

  Date:06/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 10, 2025 subscribed to a meal plan. Called to ask questions about the details of the subscription and account but no one answered the phone. Called repeatedly and left multiple voicemails messages requesting a call. To date, 6/13/2025, I have yet to receive a response and this concerns me. I have used other meal prep services and I assure you, if you use any service that ships your product across multiple states, at some point, you will have an issue with quality control, shipping, food spoilage etc. If you cannot reach customer service for assistance then you have little to no recourse for correcting or resolving the problem.

  

  Business Response

  Date: 06/18/2025

  Thank you for reaching out and sharing your concerns. I’m truly sorry for the trouble and frustration you’ve experienced trying to get in touch with us.
  I’d like to confirm that your subscription was officially cancelled on June 13, 2025, and I’ve gone ahead and submitted a refund request for your 2 orders. Once approved by our Accounting department you should receive the payment back in 7-10 business days. Regarding your efforts to call us, we understand how important it is to reach customer service when needed. Our customer service number, ************, is SMS-enabled only and does not support incoming calls or voicemails. For the quickest support, we’re always available via text on that number or by email at ********************** — and we respond to all messages as promptly as possible. We're very sorry if we haven't received the messages, and know that this isn't the level of service we intend to provide.
  We truly appreciate your feedback and take it seriously as we work to improve the experience for all our customers. Please don’t hesitate to reach out if there’s anything else we can assist you with.

  Customer Answer

  Date: 06/18/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  This whole matter would have easily been avoided and or resolved had the business maintained a working telephone line. Apparently, the phone line is SMS only and cannot accept voice calls. Incidentally, I did text message that number and no one responded. 
  

  I do appreciate the offer to fully refund both purchases. 

  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I placed my order with FlexPro meals, it said no commitment. However, I cannot cancel my membership on the website. I tried texting, calling, and emailing, and have gotten zero response. I want to cancel, and it should not be this hard. Please cancel my membership! Please do not send me any more meals!

  

  Business Response

  Date: 06/06/2025

  Hi *****, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled 06/04/2025. You can also see this when you login to your account.  Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Flexpro meals and it came in today. Half of the meals were expired and inedible. They were also just thrown in the box with melted ice. I tried to reach out to their customer service through both text and email, but no one is answering. I want to cancel my subscription as well as the next order I put in before it comes. I would also like to receive a refund on this order and the one I purchased that has not come in yet as I will not be eating the food.

  

  Business Response

  Date: 05/19/2025

  Hi *******,
  We're so sorry to hear about your recent experience, that’s absolutely not the standard we aim to provide, and I truly apologize for the frustration this has caused.
  We’ve gone ahead and canceled your subscription to prevent any future charges, and also submitted a refund request for both your most recent order and the upcoming one, since you won’t be consuming the meals. Once approved by our Accounting team, the funds should be returned to your original payment method—timing may vary depending on your bank.
  Thank you for bringing this to our attention, and again, we're very sorry for the inconvenience.

  Customer Answer

  Date: 05/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****** ******

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Paid for flexpro subscription on 5/1/2025
  -received UPS confirmation of order ******** to be delivered on 5/2/2025 on 5/1/2025 at 11:13am
  -received updated ups email that delivery was being rescheduled with no estimated time of arrival on 5/2/2025 at 6:09am
  -ups update that delivery was rescheduled to 5/6/2025 on 5/5/2025 at 2:41pm
  -ups update emailed on 5/7/2025 at 10:13am that package will be delivered on 5/7/2025
  -I attempt to call and text flexpro the morning of 5/7/2025. Phone was out of service and have not received responses via text
  -receive email from flexpro on 5/7/2025 regarding a new order that was being shipped (order #********
  -flexpro deducts another subscription fee on 5/7/2025 before I even received my first box
  -ups delivers the first flexpro package on 5/7/2025 at 7:39
  -I email flexpro photos of the condition of the box and food and complain that ice has been melted and food smells spoiled. I request a replacement box be sent out
  -received email from flexpro on 5/8/2025 regarding a new order number being shipped out soon without responding or handling the issues with my first order

  

  Business Response

  Date: 05/12/2025

  Hi ********
  
  Thank you for your detailed message — I truly understand your frustration, and I’m very sorry for the experience you’ve had with your recent order.
  That said, it looks like there may have been a misunderstanding, as our Account Manager, ****, did respond to your messages. We’ve included screenshot below to show the responses that were sent.
  In any case, we absolutely want to make this right for you. I’ve gone ahead and credited the full amount of your orders in question to your account, which will automatically apply toward your next billing cycle.Thanks again for bringing this to our attention. Please let me know if there’s anything else I can do to help — we're here for you.
  

  Customer Answer

  Date: 05/12/2025

  updated text conversation screenshots to show the company did not respond to my text messages. Including screenshot of email that was sent that included photos of the damaged package.

  

  Business Response

  Date: 05/14/2025

  Hi ******** Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation has caused you.
  I want to clarify that your subscription was successfully canceled as of May 13th, and I can also confirm that you’ve already received a refund for orders******** and ******** through your payment dispute. While we understand how disappointing it must’ve been to receive a delayed and compromised first shipment, I appreciate you reaching out to us with the photos and feedback. We always aim to provide a seamless experience and it’s clear we fell short this time. Should you have any further questions or need clarification about your account, we're happy to help. Thanks again for bringing this to our attention. 

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my subscription but there is no option for that on the website besides calling or texting a support number that DOESN’T RESPOND NOR DOES IT EXIST. I tried calling, texting ******* and reaching out via social media and haven’t heard back. I’d like to cancel my subscription. I've attached a photo of my call with the "not valid number" and the number they provided.

  

  Business Response

  Date: 05/06/2025

  Hi ****, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled today. You can also see this when you login to your account. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL [email protected], OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  Customer Answer

  Date: 05/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terms of service states to call a number to cancel. Call places me on hold for 20 minutes and disconnects, repeatedly. When clicking on Contact Us on their site, goes to another site that states this help center no longer exists. Tried their SMS number and continue to get automated message and no actual help. No way to contact siteto cancel and no online option to cancel. I want my account canclled/closed.

  

  Business Response

  Date: 03/28/2025

  ** ****, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see **** **** *** ***** ** **** ******* ***********************************************
  
  Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL [email protected], OR TEX* ************ *** ****** **sponses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my subscription but there is no option for that on the website besides calling or texting a support number that DOESN’T RESPOND. I tried calling and texting and haven’t heard back. I’d like to cancel my subscription, and a refund on the most recent box i was forced to purchase because i can’t get my subscription cancelled…

  

  Business Response

  Date: 03/27/2025

  Hi *********, thank you for reaching out to us here, we're very sorry for any inconvenience caaused. Upon reviewing your account history and support history on 3/26/2025 our Customer Service team was able to stop the order and refund it. We've attached the proof of communication and refund from our end. We hope this had resolved your issue already and should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day!

  Customer Answer

  Date: 03/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to close my account, I did not like the meals and do not want any more shipped. I received an email that a new order was process but nothing shows on my online account. They have no way to cancel online, no phone number to call and they don't respond to numerous emails or texts.

  

  Business Response

  Date: 03/24/2025

  Hi Tim, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled already last 03/21/25. You can also see this when you login to your account. I was also able to send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  Customer Answer

  Date: 03/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *********