Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no human person to talk to, I was signed up for a subscription that I didn’t want with no way to cancel or talk to anyone.. 185.34 unauthorized dollars taken from my account. I did the no commitment option and still got signed up and money taken.. Not only that but the food I did order looks worse than dog food. I should put the 118 from that order into the complain. Wish I could just send it back. DO NOT BUY FROM THEM.

  

  Business Response

  Date: 03/20/2025

  Hi ******* 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled already. Our Customer Service team was able to cancel your last order and will send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 7-10 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL [email protected], OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:03/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to the purchase of the meals customer service was great. However, through email when I asked and was confirmed by the company on multiple occasions if I ordered by Wednesday the prior week my food would come on the following Tuesday..... It came Friday of the prior week I needed it. I explained I would be at a hotel and that I was not in the country yet and was told it was fine and it wouldn't be there until the week I needed it. WRONG. it's currently sitting at the hotel who has no ability to keep it cold so now all the food will be wasted and I'm out 200+ dollars and will be scrambling to get meals as I'm in a bodybuilding prep. Will never use again. And now after purchase..... Zero response.... Zero customer service.

  

  Business Response

  Date: 03/17/2025

  Hi *********** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that our Customer Service team had already sent a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 7-10 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for your kind understanding and for being a valued subscriber.
  

• Initial Complaint

  Date:03/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using this meal prep service for months now, and always encounter problems. Their shipment takes way too long. You pay for the meals and good luck getting them in 2 weeks, There have been instances when I was charged and the meals weren't delivered at all.
  The website is currently not working. It gives you a 404 page not found when I try to log into my account. I can't make changes/chose the meals to be delivered. The website also does not give you a choice to cancel a shipment or cancel your account. I called and waited for more than 20 minutes just to get disconnected. The only way to get in contact with customer service is via text, but they do not answer fast. It's like you have to be at their disposal, instead of the opposite, since we are the customers.
  Please put your business together.

  

  Business Response

  Date: 03/17/2025

  Hi Deborah, 

  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. As discussed with your last March 14, 2025 via our SMS Customer Service, we recently did a major overhaul on our website to improve your ordering experience! I apologize for any inconvenience this may have caused. To access your account, use this link account.flexpromeals.com/my-account. I took a look at your account and I can confirm that your sub was canceled at your request. You can also see this when you login to your account. I will send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 7-10 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!

   

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent me my first box yesterday
  
  3/12/24
  
  I called immediately to cancel further orders because what they sent me was Damaged and had to be thrown away.
  
  I could not get on their website. They told me over the phone the next day that the website was down.
  
  They told me on 3/13/24
  That my subscription was canceled and that they would refund me for the one box that I ordered..
  
  I checked my bank statement today 3/13/24 And they charged me for 2 additional boxes exceeding $200.
  
  I have called several times I cannot get ahold of anybody. Cannot get anybody to call me back. I still cannot log on to my account on their website. They are continuously charging me and stealing money

  

  Business Response

  Date: 03/14/2025

  Hi ***** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. I will send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL *********************** OR TEXT ************ *or faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  Customer Answer

  Date: 03/14/2025

  Just ran my card again.....

  

  Business Response

  Date: 03/17/2025

  Hi ***** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled March 13, 2025, I've attached a screenshot as proof from our system that you were charged. You can also see this when you login to your account. I will send a refund request for the last cancelled 2 orders that was charged on your account to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL *********************** OR TEXT ************ *or faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot cancel my membership

  

  Business Response

  Date: 03/12/2025

  Hi **** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled already. You can also see this when you login to your account. While we're unable to cancel the order since it had shipped out already, you will still receive it but I will send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  I have had continued issues with flex pro meals. First, their customer support is impossible to reach. Email, calling, staying on hold for multiple 20 min increments only for the line to disconnect. The food quality has been terrible and despite multiple attempts to cancel cannot and continue to be charged. There is no option on the website to change meals, cancel subscription or anything of the like. I attempted multiple times to address issues and there is no sign that there is anyone even hearing these complaints.

  

  Business Response

  Date: 02/28/2025

  Hi ******
  Thanks for reaching out here and for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced and understand your frustration. We want to clarify that our Customer Service team is only available via SMS text at ***** ******** or email at **********************. This is why your calls have not been answered, and we regret any confusion this may have caused.
  Regarding your order, we are unable to cancel it since it has already shipped, but it will still be delivered to you. However, we have submitted a refund request on your behalf. Once your refund is approved, you should receive your payment back within 7-10 business days.
  If you have any further questions or need assistance, please reach out via text or email. We appreciate your patience and understanding.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to try it but couldn't cancel the subscription as I'd like to. Also NO option to cancel on the website, also shipped much slower than expected. Also it's a scam because no where on the website says it's a committed 4 boxes.

  

  Business Response

  Date: 02/13/2025

  Hi Qiushi, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. I was able to cancel your last order ******** worth $149.89 and I will also send a refund request for order******** worth $79.94 = $229.83 (for both orders) in total to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint
  
  Dates of Transactions: January 1, January 14, January 23
  Total Paid: $334
  What Was Promised:
  First order: 21 ready-made meals
  Subsequent order: 10 more meals
  Issue with Food:
  Received meals with expired dates
  Company said the date is just required by the FDA and can be ignored
  Eating one meal caused severe gastrointestinal pain, leading to an ER visit
  Communication:
  Reached out via their text line
  Company keeps insisting the meals are fine
  They promised a refund but have not issued it
  Advertising vs. Reality:
  They promoted 21 meals but didn’t provide them until I asked
  Claimed they would send “clearance” meals instead
  Concern:
  This practice could harm others if the food isn’t safe
  Requested Resolution:
  Full refund of $334
  Corrective action to address their handling of expired meals

  

  Business Response

  Date: 01/27/2025

  Hi Joe, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your subscription was canceled already. You can also see this when you login to your account. I've also sent a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL *********************** ** **** ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  Customer Answer

  Date: 01/31/2025

  Complaint: ********

  
  

  I am rejecting this response because I still have not received any refund. Your statement is fraudulent.

  
  

  
  

  Sincerely,

  
  

  *** *****

  

  Business Response

  Date: 02/04/2025

  Hi **** 

  We have successfully refunded your orders as per your request. As a legal proof, we are attaching the refund receipts from our payment processor directly. Please see the attached documents and check your bank accordingly. Thanks and have a good day!

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for flex pro meals for the 21 meal/week program for about $200/week and have had the worst customer support experience over the last month. Initially my "account manager" was responsive. And the moment I asked to cancel my subscription it was radio silence. I've contacted them via email, phone call, and even tried their recommended support phone number. No responses anywhere but they still gladly charge me $200/week. Terrible business model but I'm sure it's profitable.

  

  Business Response

  Date: 01/14/2025

  Hi Alex, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. I will send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL *********************** OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I committed to a 4 week meal subscription service. I had to contact them the second week to get login information and was unable to make changes to my first 2nd delivery most of which I threw away but chalked it up to the holiday. The meals are usually cool but. Not frozen and I do not feel comfortable eating them. I don't want my money back I committed to 4 weeks of their service even if I wasted $400+ dollars on food I have thrown away I just want to cancel.my subscription and to have no more ro do with this business. Except to warn everyone not to do business with them!

  

  Business Response

  Date: 01/14/2025

  Hi ****** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled already. You can also see this when you login to your account. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  Customer Answer

  Date: 01/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********