Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This fricking company makes it practically impossible to cancel your subscription. You have to chat or call during business hours, and they do not respond promptly. You can do it through chat, in which case they "transfer" you to an account manager who does not respond.

  

  Business Response

  Date: 05/10/2023

  Hi Joseph! Thank you for your time and your feedback! We are truly sorry for the negative experience you had with FlexProMeals, we completely understand our service isn't for everyone! I did look into your subscription and i do see you were able to get that cancelled without a second order going out! we apologize again for your frustration with the customer service! Please, if you ever need anything you can always text us at ************ or LIVE chat for an immediate response!

  Customer Answer

  Date: 05/10/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because:
  

  problem still exists.

  
  
  Regards,
  
  
  
  ****** *******

  

  Business Response

  Date: 05/24/2023

  Hi ******, Thank you for your feedback. We deeply apologize for any inconvenience you experienced with cancelling your subscription. We're extremely sorry to hear that you had difficulty reaching our Account Managers during business hours.
  
  We take all customer feedback seriously and are constantly working to improve our service. I can confirm on our end that your subscription was canceled within 24 hours from your initial contact and please know that we're optimizing the process for canceling subscriptions to ensure that customers have a seamless experience. We have also increased our customer service team's availability, and we guarantee that our response time will be prompt.
  
  We appreciate your patience and understanding, and we hope to provide you with a better experience in the future. If you have any further concerns, or anything at all, please do not hesitate to contact us.

  
  

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This problem occurred on April 27th 2023 under the order number #790873.
  
  I saw an advertisement about 40% off the meals that they sell and so I ordered some of the meals. Along the way I might add it never asked me to confirm a subscription of any kind or acknowledge that it was a subscription service. So now I have been informed that they are requiring four full orders. I was not under the impression that it was four orders and was never even printed to acceptance of a subscription based service. I have tried to get in contact with them before they charge me AGAIN for an obscene amount of money but no one will answer my calls or return my chats. I feel absolutely preyed on and taken advantage of and will never ever do business with this company again. I want my order cancelled and my money refunded now. I was deceived and am highly angry. I can’t survive off the money I would have after their charges with their slippery charges and shady business model.

  

  Business Response

  Date: 05/24/2023

  H* ****, Thank you for bringing this issue to our attention. We apologize for any confusion regarding our subscription service. The Pro Plan is a subscription at a discounted price while committing to the first four orders. If you didn't want to commit to four weeks we do offer a subscription at full price, but you can cancel whenever you would like to! We're very sorry if this was not made clear during your order process. Regarding your situation, we understand that you've already tried to contact us after you placed your order.  In terms of your cancellation and refund request, we understand the frustration you must have felt, but we want to assure you that the matter has been resolved. We apologize again for any negative experience you may have had with our service, but we would love the opportunity to make things right with you so we can further assist you and address your concerns.
  
  

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was surreptitiously coerced into enrolling in a 4-week prorated meal plan subscription after discovering their meal delivery service. The subscription terms were not clear in the slightest, as evidenced by the countless customer reviews one can discover online recounting the same incident. I believed I was simply taking advantage of a first-time customer deal for a first box of meals for 1-week. I received my first shipment Tuesday evening and come to find out they had already charged my account for the second week of meals (before I even received my first box). I messaged a representative for the company and discovered that, unbeknownst to me, I had signed up for their ProPlan and was FORCED to pay for the ensuing month of weekly meal deliveries. They reaffirmed that there was no way to cancel. Please look into this company. Their business practices are dodgy at best. Accountability needs to be served.

  

  Business Response

  Date: 04/28/2023

  Hi ******! Thank you for your time and the feedback! We apologize for the negative experience you had with FlexPro, we completely understand our service isn't for everyone! After further investigation into your situation I do see that you selected our lower costing ProPlan subscription. Our company is solely subscription based, the ProPlan is the lower costing option purely because it states in the terms before you order "Commit to one month, pay weekly". We have a regular priced subscription for if you were planning on cancelling or stopping after one week! Please, if you ever need anything you can always text us at ************ or LIVE chat for an immediate response!
  

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flexpro meals is trying to force me to order 3 more boxes when I only wanted to try one. They will not respond to me when I ask to cancel and they are automatically placing orders on my behalf, which I did not approve of. I want a cancelation and refund asap.

  

  Business Response

  Date: 04/27/2023

  Hi *********! Thank you for your time and feedback! I did look into your situation and I do see that you signed up for our ProPlan subscription. The ProPlan is a subscription at a discounted price, but you do have to commit to the first four orders. In the terms before you complete your order for a ProPlan it does explicitly state "Commit to one month, pay weekly". If you didn't want to commit to four weeks we do offer a subscription at full price, but you can cancel whenever you would like to! The second order of your ProPlan has been processed, so we are unable to cancel that order because it is already prepped to ship to you. We have however cancelled your ProPlan now so you will not receive or be charged for anymore orders after you receive the second one this weekend! Please, if you ever need anything you can always text us at ************ or LIVE chat for an immediate response!

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive marketing
  I’m sure they have many complaints about their marketing. I wanted to place an order for a one time purchase. I didn’t see anywhere on my phone where I was signing up for a subscription or residual contract. I called them and explained they could either come back and pick up their food to which they said they can’t, I asked for a refund of the 160 and they said they won’t.
  
  I told them that I had only eaten two meals out of the entire first box, if I like them I would do business with them in the future but I wouldn’t even have room to store all this food they want to send. They said they didn’t care.

  

  Business Response

  Date: 05/24/2023

  Hi ******, We appreciate you taking the time to give us your feedback. We understand that you've subscribed to our ProPlan, which comes at a discounted price when you commit to the first four orders. Before completing the ProPlan order, the terms state that you need to commit to one month and pay weekly. However, if you prefer not to commit to four weeks, we do offer a subscription at full price, and you can cancel it anytime you like. We're very sorry that we cannot cancel your last ProPlan order since it's already on its way to your doorstep. However, we've canceled your ProPlan subscription moving forward, so you won't be receiving or charged for any more orders. Unfortunately, we don't accept returns because our items are perishable. If you have any concerns, please don't hesitate to reach out to our LIVE chat for immediate assistance. Thank you!

  Customer Answer

  Date: 05/24/2023

  As a business owner I know if I’m not honest in all my affairs it will come back in my face. This was deceptive Marketing flat out. I looked and I was not the only person who had this issue. Here’s the rub, I didn’t mind the food, I just don’t like deceptive marketing. If this company would’ve reimbursed me for the second box of food I probably would’ve bought more from them in the future. And in doing so they would’ve made the money back over and over again but since they want to play hardball they’re going to miss out on my money in the future. A little decency would’ve gone a long way. It’s just the corporate dog eat dog ******** mentality that I will not honor. If they want to reimburse me for the second box I would be a customer in the future. If they don’t, they’re gonna miss out on far more than they would lose in the reimbursement. Shit, just send me another box of food and I would probably call it square. I hope this company chooses better practices in the future. 
  if you could send this to FlexPro I would appreciate it. 
  Regards,
  
  ***** ******

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order and within 30 seconds of placing the order I cancelled it. They refused to cancel the order and said it was too late and I would be charged regardless.

  

  Business Response

  Date: 04/19/2023

  Hi *****! Thank you for your feed back and your time. I'm so sorry you didn't have a pleasant experience with FlexProMeals, I understand our service is not for everyone! After further investigation into your situation I do see that you reached out after you placed the order requesting for a cancellation, and I do see that you had a phone call with one of our agents. Once an order is placed and the payment is processed, we are unable to cancel that specific order due to the quick turn around to get that order shipped by our operations. We do provide in our terms that once the payment is processed, it cannot be cancelled. That is why when you called, all we could do for you is cancel your subscription so you wouldn't receive any more charges or orders. Please, if there is ever anything you need you can always call us at ************!

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not transparent about what is required with their subscriptions and that certain add ons are required which cost extra ($10/week, $40 total). Advertising is misleading. Their customer service isn't great. I requested my account be cancelled after my fourth payment (which was required, I'd have cancelled earlier if I could). They said it would be automatically cancelled once the fourth payment went through. I checked my account and it still had me active and a listed next payment date. Then said I had to wait until the last order is delivered, which delivery and billing occur on the same day. They also provide discounts in exchange for 5 star reviews (not limited to just one either) but don't require the reviews state so, which is illegal and unethical. It inflates their review value and misleads customers. Never would have signed up if I knew how bad the product was.

  

  Business Response

  Date: 04/14/2023

  Hi ******! Thank you so much for your time and your feedback! I'm really sorry that you have had a negative experience so far with FlexProMeals, we understand our service is not for everyone! After further investigation into this, I do see you did request a cancellation for your subscription. Since you signed up for the ProPlan you are committed to the first 4 orders, so the most our customer service team could do is set a pre cancellation to occur after your fourth order, which they did. The cancellation took to affect as soon as your fourth and final order was processed, you no longer have an active subscription with us! In the terms and conditions of the ProPlan it does say one treat or add on must be added to the order, before you get to the checkout you see the cost and have to select which treat or protein add on you would like. If you weren't satisfied with the price of the treats and didn't want any, you always could have gone back and changed to the regular cancel anytime subscription! Please if there is anything else we can do for you, you can always give us a call at *************

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 3/30/23
  
  This place is ridiculous. I placed order last night and after looking at all the ingredients i decided to cancel first thing in the morning. Since you cannot cancel online. Not to mention the self help options are terrible. I called this morning and chose the line for cancellations and conveniently enough that line does not get answered. You have to call the other lines to get someone to answer. Spoke with lady and said they cant cancel because its been shipped out already. As of yet i have not received any shipment email. They had just opened when i called. Spoke with someone via chat and said they were in process of shipping out and could not stop order or refund amount. How is that fair when we dont have option to cancel online. Spoke with lady and said well you should have cancelled by Tuesday and i said what you mean it friday. Makes no sense. They need to do better and fix their website. Very unethical company!!! Terrible customer support.

  

  Business Response

  Date: 04/07/2023

  Thank you for your feedback, *******!  When our customers place their first order, we do get those orders out as soon as possible so you can enjoy them!  You ordered in the evening, and our awesome ship team was able to get this packed for you the next morning, very early!  We hope you enjoyed your meals and we truly hope to service you in the future!  Thank you again for trying us!

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked to cancell my subscription, and was denied. Only to try to change the date and charge my account for full price of product that I asked to cancel. Not satisfied with product. Or customer service.

  

  Business Response

  Date: 04/14/2023

  Hi ******! Thank you for your time and the feedback! We're so sorry you had such a negative start with FlexPro, we understand that our service is not for everyone! After further looking into your situation I do see reached out on March 29th asking for your subscription to be cancelled. I can confirm that your subscription was immediately cancelled and you were not charged for anything on March 29th, and you no longer have a subscription with us, so you won't be charged for anything! Please if you need any confirmation you can always call us at ************! 

  Customer Answer

  Date: 04/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order through Flexpro meals. There was no information given to me beforehand about their subscription requirements of committing to 3 more orders of $100 each in the next month. I had no intention of signing up for this service and I immediately called to cancel. The customer service representative told me that it was my fault for not seeking out their terms and conditions myself when they were the ones who do not provide that information. I told them I do not want my order filled and I want to cancel the entire account immediately before anything goes through. I was told my order won’t go through and a manager will call me. After their business hours ended I received an email that my order has shipped already. This company avoided my cancellation in order to send the shipment before they returned my call so they can charge me and force me into all 4 orders. I have not received any call back and plan to further my complaints about this business. What they are doing is manipulative and should be illegal. This company should be investigated and shut down due to their illegal business tactics. If anyone can help me get out of this commitment I would appreciate it because I cannot afford what they plan to charge me further.

  

  Business Response

  Date: 04/13/2023

  Hi ******* Thank you for the feedback on this situation and we really are sorry you've had a negative start with FlexPro! After further investigating into this I do see that you were able to get in touch with our customer service, who asked if you would like to to lower the amount of meals on your ProPlan which you agreed to. I do see that this took place after you submitted this complaint so I completely understand! You were sent an email on March 29th from an agent named ****** asking if you would be available for a call to further talk about your account, if you wish to still seek cancelation on your subscription you can respond to that email and she will be able to help you!