Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a subscription based meal prep service and I’ve been trying to cancel my subscription but there is no option to do it on the website, and the company hasn’t been picking up the customer service line or answering texts after repeated attempts.

  

  Business Response

  Date: 01/03/2025

  Hi *******, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled already. You can also see this when you login to your account. I've also sent refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:12/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the most dishonest companies and worst customer support I have ever dealt with ever.
  
  I paid the initial $94 for the 11 meal kit.
  They then proceeded to attempt to charge my card an additional $120 the following day which luckily my bank marked as fraud and blocked.
  
  Upon requesting information why they tried to charge my card when that was in the agreement. The representative hung up on me and I could not get anyone on the phone and they would not respond to any text message within the company chat.
  
  They are refusing to answer any of my calls or messages and refuse to refund my original $94 as I requested as I no longer want their scummy dishonest service.

  

  Business Response

  Date: 12/30/2024

  Hi Aiden, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled on the 27th. You can also see this when you login to your account. You were not billed for the last order, Order#*******, and we will send a refund request for your very first order, ********* worth $93.99 to our Accounting department, once approved, you should receive your money back to your payment card within 7-10 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL *********************** OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  

  Business Response

  Date: 01/03/2025

  Hi ****** Thanks for letting us know. At your request, I'll request a refund for your Order#******* worth $93.99 via check with the following details:

  ***** *******
  **** ********* ** *** ****
  VENICE, FL 34292-2573
  

  Please note that the refund request via check will be sent to the address above. Kindly let me know if this is the correct address and we'll proceed. Thanks and have a great day.

  Customer Answer

  Date: 01/06/2025

  Yes, thank you that is the correct address

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my flexpro meal subscription for a while now. Every time I call I get put on hold for someone to eventually answer and immediately hang up. I’ve emailed them and I get no response. The text number they have is invalid. I want a refund because I have not wanted the meals but have no way to cancel it because on their app and website the only way to cancel is over the phone which they do not answer.

  

  Business Response

  Date: 12/20/2024

  Hi ****** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. We've also refunded your last order, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ###-###-#### for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:12/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot cancel my subscription with FlexPro Meals. I have been a customer for over a year. I have tried to call them multiple times, responded to multiple automatically generated texts, and sent an email. Every time I would call, I would be on hold for 20-30 minutes and get hung up on or disconnected. It seems like their customer support is nonexistent.

  

  Business Response

  Date: 12/18/2024

  Hi ******** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled already. You can also see this when you login to your account.  Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL *****@flexpromeals.com, OR TEXT ###-###-#### for faster responses from 9AM to 5PM M-Fri Central Time. It is worth noting that we while we don't have support for incoming calls, we do provide service via email and text to all our customers. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  Customer Answer

  Date: 12/18/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  ******* ******

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed on 12/04/24 for 251.49 for a box I never received. A customer rep by the name of ****** contacted me and wanted to make sure that the address I provided was correct. I confirmed that it was the right address, and it is the one that has been delivered to for months. I had a two week hold that I placed on my account, this ****** led me to the impression that I would need to update this weeks order to be compensated for this order that I updated. I was under the impression that this week would be compensated for the order was never delivered. I then send a message and asked if the issue had been resolved, and had no response. Today, I look at my bank statement and see another charge for $251.49 on 12/11/24, in addition to the $251.49 on 12/04.24 for the box that was never delivered. This company has some of the poorest customer service I have ever encountered. This issue needs to be resolved and there needs to be a refund for the box that was never received. This issue will warrant a potential cancellation if not resolved.

  

  Business Response

  Date: 12/16/2024

  Hi ******** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your our Customer Service team was also to cancel your last 2 orders, order******** and ********, and sent a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 7-10 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Should you have other questions, please feel free to reach out to us via EMAIL *********************** OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time.
  

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding Flexpro Meals. Following an ad I clicked on social media I signed up for a specially holiday priced order of 21 meals. At no time was I made aware that this was a part of an ongoing subscription. Even though I set my account to delay the next order and emailed ******@flexpromeals.com to cancel the subscription, I did not receive any response from the company, nor did they cancel my subscription, nor did they delay my subscription. On Dec 4, 2024 they charged me an additional $114.89 for an 11 meal order, order #*******. Had the company explicitly stated that I would be entering an ongoing subscription I would not have made the initial purchase. Had the company responded to my request to cancel my subscription I would not have received this second charge. Had the company delayed my second order as my account settings indicated I would not have been charged. I would like them to cancel my subscription as requested and refund the cost of the second order.

  

  Business Response

  Date: 12/06/2024

  Hello ********
  Thank you for reaching out. We understand your concerns and apologize for any confusion. Please note that by signing up through the holiday offer, you were enrolled in a subscription plan* *******************.com is not responsible for account management, and that’s why you did not receive a response from that address. For any future inquiries, please contact our customer service team directly at ******************.com.
  I can confirm that your Account Manager reached out to you and you agreed to keep your subscription, and we’ll also request a refund for the last order you were charged for. Once approved by our billing department, you should see the refund within 7–10 business days. Thanks again for reaching out here and we value your feedback.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried out a month of meals and want to cancel my subscription. I went ahead and paused the subscription for 2 weeks. Now I want to actually cancel. Same problem as every other person on here, called, put on hold, hung up on. Now i can't even get passed the log in page on my account, it just continues to redirect me. Because of this I don't even have any information to provide FlexPro about my account number, etc. I want my account cancelled but I don't have the time to go back and forth or keep being hung up on for the next week when my card will be charged again. This is absolutely ridiculous and I can't believe I even tried this company out in the first place.

  

  Business Response

  Date: 12/05/2024

  Hi *****, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled already. You can also see this when you login to your account. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL *****@flexpromeals.com, OR TEXT ###-###-#### for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel my subscription with FlexPro Meals. I called to cancel my sub multiple times, emailed them and texted the number. The automated system would say there is a 1 minute wait but I would stay on hold for 20+ minutes and get hung up on. Ive called multiple times to the same conclusion. I've placed a stop payment on them but I want the subscription completely deleted and my info expunged from their records. Flexpro is a malicious and predatory company that will do everything it can to make cancelling their service next to impossible. Businesses like this should be charged with fraud and malice because it seems like they do this to a lot of people.

  

  Business Response

  Date: 12/05/2024

  Hi *****, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled on 11/29. You can also see this when you login to your account. I will also send a refund request on your behalf to our Accounting department, once approved, you should receive your money back to your payment card within 7-10 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL ******************.com, OR TEXT ###-###-#### for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  Customer Answer

  Date: 12/05/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need my subscription cancelled immediately. I have tried contacting FlexPro meals via their customer service hours 7 AM-7 PM. I finally received a text message after some time that is an automated message without any connection to a representative.
  
  I made my first order last Friday. It was delivered yesterday evening. The delivery was unsatisfactory. Some packages were broken. The ice was already completely melted. Half of the food was not cold. The packaging was terrible and susceptible to breakage through any carrier facility. This company has poor quality control over their products that will result in a health hazard that I nor my family want to partake in.
  
  I am not seeking a refund for the first delivery as it seems that this company is a hassle to deal with and it's not worth my time. However, I DO NOT WANT ANY FUTURE DELIVERIES. I DO NOT WANT TO BE BILLED FOR THEM. I WANT MY SUBSCRPTION CANCELED IMMEDIATELY.
  
  My subscription number is 1483016 for reference.

  

  Business Response

  Date: 11/04/2024

  Hi ****** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled 4 days ago. You can also see this when you login to your account. I will send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 5-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  Customer Answer

  Date: 11/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  

  But future customers should beware of this company.  Their website has poor information on cancellation.  They will make you jump through hoops to cancel.  I did get this cancelled on the same day I requested it to be cancelled but it is sad that I had to message this company on Instagram to finally get it done after several attempts via their preferred methods on their website.

  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel my subscription with FlexPro Meals. They require you to call to cancel, which I did multiple times. The automated system would say next or second in the queue. I would stay on hold for 20-40 minutes and get hung up on or disconnected. I've called them at least 10 times and waited every time with the same result. I've placed a stop payment on them but I want the subscription terminated. I've done what was required of me by attempting to cancel at least 2 days before the next billing cycle, and I've paid for four required deliveries. This entire company seems to be predatory and will do everything it can to make it as difficult as possible to prevent your subscription cancelation.

  

  Business Response

  Date: 10/29/2024

  Thanks for the feedback, Andrew. 
  
  I took a look at your account and I can confirm that your sub was canceled already. You can also see this when you log in to your account.
  You should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. We're sorry for the challenges you experienced while trying to reach us. Please be assured that our team is working to improve customer support accessibility and streamline the cancellation process. If there’s anything else we can help with, feel free to let us know. Thank you for your feedback, and we apologize for any inconvenience caused. Thanks again for being an awesome subscriber, we hate to see you go but we wish you all the best! Have an amazing day! 
  

  Customer Answer

  Date: 10/30/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******