Complaints
This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 293 total complaints in the last 3 years.
- 69 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/24/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have tried and tried to cancel our subscription. It took over three weeks to get it canceled. They still charged us every week ($165/ wk) even though we requested to cancel. We tried to call and were told we had less than a 3 min wait. After 30 min we were automatically hung up on. This happened 3 times. When we finally reached someone by email they kept trying to up sell and wouldn’t cancel. It took over a week of back and forth emails before they finally canceled our subscription. This seems to be an ongoing issue with others. This is poor service and when items were received the food was partially defrosted and not safe to eat. We reported this to the company over and over.Business Response
Date: 10/25/2024
Thank you for reaching out, and we sincerely apologize for the difficulties you've faced with your cancellation request and recent charges. We have confirmed that your subscription is canceled, and we’ll submit a refund request for the disputed charges on your behalf. This request will be subject to approval by our Billing Department, and once approved, you should receive your money back within 7-10 business days. We truly appreciate your patience and understanding, and please know that your feedback has been shared with our team to prevent similar issues in the future. Should you have any further questions, please feel free to contact us at [email protected]. We wish you all the best!Initial Complaint
Date:10/21/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received my meals last week and realized these are NOT the quality for me. I went on the app to find that they don't allow to cancel via the app so I paused my suybscrption and moved it to 2 weeks out so I wouldnt incur another charge while I cancel the meals. I contacted them to cancel my meals and instead of listening to my request, they continued to ask questions to find out why i canceled, completely ignoring my request. I emailed their "Team FlexPro"multiple times and got nowhere with their customer service agent. I also texted their ************ who gave the same terrible experience. Business Response
Date: 10/22/2024
Hi *********
We're very sorry for the inconvenience you’ve experienced, and I appreciate you bringing this to our attention. I’ll send a refund request for your last order to our billing department right away and once approved, you should receive your money back within 7-10 business days. We truly apologize for the experience with our customer service, and we are committed to improving the process.
If you have any further questions or concerns, please feel free to reach out at [email protected], and we’ll make sure to assist you promptly. We wish you the best.Initial Complaint
Date:10/16/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To start off absolutely terrible...we made our order which was a one time purchase order, to try out this brand. We received the food and I couldnt believe how salty the food was, it made both my husband and I sick. The first meal I opened was sour to taste and smell. It was awful. Mind you my husband does fitness shows and I am also into fitness and Im pregnant, we need healthy food... Not only did we throw over half the food away because gasses built up from the food going bad the the plastic film was bubbling up, but also my husband received a notification on his card saying he was charged 271.49 for another order! He never signed up for a subscription...customer service is terrible every time you call you are on hold for 30 minutes to an hour then the call drops tbis has happened a total of 7 times....my husband and I will never order from here again....absolutely terrible...Business Response
Date: 10/17/2024
Hi ******
Thank you for reaching out, and we sincerely apologize for the unpleasant experience you and your husband had with our meals. I’ve tried to locate an account under the name "***** ********** but I’m unable to find it in our system. Could you kindly provide us with additional details such as the subscription number or the name associated with the account? This will help us quickly locate your account and address the issue.
We truly appreciate your patience, and we’re here to make sure this gets resolved as soon as possible.Initial Complaint
Date:10/15/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First i want to start with the quality of the product. Portion sizes are smaller than advertised, literally 2 or 3 spoon scoops per serving. My major complaint is the company hanging up the phone on you because you want to cancel. i have texted, called, emailed, sent messaged on instagram for multiple days and have not got a single response.Business Response
Date: 10/17/2024
Hi *********
Thanks for bringing to this to our attention and for the quality feedbackI’ve taken a look at your account and can confirm that your subscription has already been canceled. You can also verify this by logging into your account. We sincerely apologize for any inconvenience this may have caused and truly appreciate your feedback.
You should have also received an automated email confirming the cancellation—if you haven’t seen it, it’s worth checking your spam or junk folder just in case it was routed there. I'll also submit a refund request and once approved by our Accounting department, you should receive your money back within 7-14 business days.
If you have any other questions, feel free to reach out to us via email at ********************** or text us at ************ for faster responses (Monday to Friday, 9 AM - 5 PM Central Time).
Thanks again for being a valued subscriber. We’re sad to see you go but wish you all the best moving forward!Initial Complaint
Date:10/11/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to cancel my membership to Flexpro meals but I can't. It is a subscription meal service.
Their website doesn't give you an option to cancel: *****************************
Their phone number: ************ says "one minute hold time" but I held for 15 plus minutes then it hung up. I got an immediate text message that said to text my concern and someone would get in touch, but nobody called me back.
I looked at Trust Pilot 1 star reviews and multiple people with the same complaint.
I feel this company should make it easier to cancel their services. Seems fishy.
I have attached my text message from them and the multiple recent 1 star reviews on trust pilot with the same issue.
I just want to cancel my membership, send no more meals to me, have them delete my credit card and no longer bill me.
I also want them to make an option to cancel services online. This is no way to run a legit business.Business Response
Date: 10/15/2024
Hi Gregory,
Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!Customer Answer
Date: 10/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I really appreciate your help. I hope this business will allow others to cancel their product more easily in the future. I gave the business my feedbachk.
Sincerely,
**** ********Initial Complaint
Date:10/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed my initial subscription on 9/30 for 21 meals and paid $200 (included discount). I received my meals and they charged me 6 days after for a second 21-meal shipment—I paid full price of $251. With this transaction, I had plenty of meals and went to cancel my subscription. You cannot cancel online. They require you to call, email, and/or text to do so. I have attempted to cancel the plan over the course of 3 days. I have texted, called, and emailed with no response. I sat on hold for 45 minutes after the automated menu stated I was “the third caller in line with an expected 1-min wait time.” Over the course of the days I’ve been attempting to cancel, I was charged a 3rd time (another $251). This charge was taken out 2 days after the 2nd charge was taken and when I had been actively attempting to cancel. The payment has been fulfilled by the bank, and I received no tracking information for the delivery that I do not want and was trying to prevent. Flexpro will not respond to any of my attempts to cancel the subscription. I had to go as far as cancel my card with the bank so they aren’t able to charge me a 4th time.Business Response
Date: 10/15/2024
Hi ******
Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. We've also sent a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!Initial Complaint
Date:10/10/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had cancelled my subscription and entire account with Flexpro meals. I get an email yesterday saying my order was processed. I no longer have an account with them or a subscription, so how was an order processed without my authorization. I tried calling, they said to to send text or email. They said to log in to your account to make updates, but I can't because I cancelled everything! This company is a fraudBusiness Response
Date: 10/11/2024
Hi Courtney,
Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. I was also able to send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 7-10 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them later. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!Initial Complaint
Date:10/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You literally cannot cancel your subscription!! The phone line will tell you your 4th in line with an estimated wait of 1 minute and put you on hold for over an hour. Here's the best part, nobody answers! The reward for waiting so long is to get hung up on immediately. They don't call you back after the text you get when they hang up on you Your only real option is to put in a different card that can't be charged so they'll call you to complain that the order can't go through.Business Response
Date: 10/10/2024
Hi ******* Thanks for bringing this to our attention, we're very sorry for the inconvenience caused.
I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. I was also able to cancel your last order and will send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!Initial Complaint
Date:10/04/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am completely unable to cancel my subscription. I have sent 3 emails, 15 text messages, and called 20 times (on hold for about 20-21 minutes for about 1/2 of those calls before getting disconnected EVERY SINGLE time). There is no option on their website to cancel the subscription.Business Response
Date: 10/08/2024
Hi *******
Thank you for reaching out, and we sincerely apologize for the difficulties you've had in getting through to us. I wanted to let you know that your subscription was successfully canceled on 10/04/24, and you were not billed again. You can also see this when you login to your account. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. We'll also submit a refund request on your behalf subject for approval. Once approved, you should receive your money back from 7-10 business days. Thanks again for being an awesome subscriber, we hate to see you go but we wish you all the best! Again, we're sorry for the inconvenience this has caused, and if there's anything else we can assist you with, please don't hesitate to let us know via ********************** directly. We're happy to help.Customer Answer
Date: 10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:10/02/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered on Sept 23, received Oct 1st. Food is spoiled and hot..have no idea where it's been for 8 days. I keep getting the run around! I do not want more food I want a full refund immediately! I will not order from them. The smell is terrible and they keep saying sorry and that's it. One guy ***** said box was damaged but they never contacted me...this is the same box they sent on the 24th. No thanks give me my money back ..I'll never order from them. This was from flexpro meals 21 containers of food leaking and spoiled. Im not sure what their problem is but they can't expect me to pay for this or order from them. Worst customer service I've ever seen, no one answers the phone ...just texts the same thing over and over. Ive screenshot all conversations and video, pictures of this mess. I want a refund and nothing more to do with these people.Business Response
Date: 10/04/2024
Hi ******
Thank you for reaching out and sharing your experience. We are extremely sorry for the inconvenience you've faced with your order. I wanted to inform you that your refund was processed on October 3, 2024, and we’ve attached the proof of the refund to your payment card for your reference. Kindly wait for 2-5 business days for your money to be reflected back to your payment card for Order********. It was unfortunate that you cannot call us since our Customer Service is only available via TEXT at ************ and EMAIL via a*********************, we're sorry for any confusion. Rest assured, we'll take your feedback to improve our service platforms. We truly apologize for the trouble this has caused and appreciate your understanding. If you have any further concerns, please don't hesitate to let us know.Customer Answer
Date: 10/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******
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