Reviews
This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 195 Customer Reviews
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Review fromNicko B
Date: 07/07/2025
1 starIt's so hard to reach out. I tried calling them after receiving the first order because two of the items were damaged. After trying to call them, there's no ring, it just says the "the number you're calling is out of reach". I don't even understand why there's name Isabella on the options when you call them. I tried sending email, and text but nothing. It's so hard to cancel the subscription as well.Review fromPeter P
Date: 06/20/2025
1 starPeter P
Date: 06/20/2025
Nearly impossible to cancel your meal subscription. I've tried calling and texting according to the instructions on their website. I filed a complaint with the Missouri Attorney General today.
Flexpro Meals
Date: 06/23/2025
Thank you for your feedback, Peter and we're very sorry to hear about the difficulty you experienced.
We can confirm that your subscription has been successfully canceled on our end. We truly apologize for the lack of timely communication you encountered. That’s not the experience we want any of our customers to have. We appreciate you bringing this to our attention, your feedback helps us improve our process and service moving forward. If there’s anything else we can do for you or if you have any remaining concerns, please don’t hesitate to reach out to us at [email protected]. We're happy to help.Review fromKasey W
Date: 06/16/2025
5 starsVery helpful and accommodating, fulfilled my request when nobody else would, head achiever you got there!Review fromBarbara P
Date: 06/12/2025
1 starBarbara P
Date: 06/12/2025
I am a new customer and have not yet received my first box. I placed my order and paid on June 9th, using a discount, for a total of approximately $65. However, just two days later, on June 11th, I was charged an additional $116, which appears to be the regular weekly charge.
I have tried calling the customer service number provided to dispute this, but I have only reached an automated answering service. Despite following the prompts for help or customer service, no one answered. The website also instructs customers to call or text the number to cancel, but I have tried both methods and have not received any response.
As a result, I now have two boxes scheduled for delivery this week, which is more than I need as a single-person household. I have made several attempts to contact someone to stop the second box and refund my money, but have not been able to reach anyone. I am very disappointed with the lack of response and support.Flexpro Meals
Date: 06/13/2025
Hi Barbara, Thank you for reaching out, and I’m really sorry for the confusion and the trouble you’ve had getting in touch. I checked our records, and it looks like we haven’t received any prior messages or requests from your email and your phone number is not indicated on your account, so there were no messages received. To ensure we can assist you properly, please email us directly at [email protected], and we’ll take care of your concern as quickly as possible. We truly appreciate your patience, and we’re here to help!Review fromBradley B
Date: 06/12/2025
1 starBradley B
Date: 06/12/2025
I have been trying to get ahold of costumer service for a week texting almost every day and I’ve called the last 3 days. I have not heard anything back from them. I never canceled my subscription, and they have stopped sending me orders. Some costumer services would be nice so I can find out what’s going on.Flexpro Meals
Date: 06/13/2025
Hi Bradley, Thank you for your feedback. Upon checking your support history, we can confirm that your account is active and your meals will arrive as scheduled. Should you have other questions, please feel free to reach out to us via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day!Review fromJacob M
Date: 05/26/2025
5 starsJacob M
Date: 05/26/2025
Great customer service, Luz helped answer all of my questions.Flexpro Meals
Date: 05/28/2025
Hi Jacob, Thank you so much for the 5-star feedback! We’re thrilled to hear that Luz was able to help and get all your questions answered. We’re lucky to have her on the team—and even luckier to have awesome customers like you! Enjoy your meals!Review fromMatt H
Date: 05/20/2025
1 starMatt H
Date: 05/20/2025
Ordered from FlexPro meals. Order received in timely fashion but not happy with the packaging. Meals were poorly packaged, scattered, ice blocks were melted and packaged meals were wattery. Not happy with taste or portions of meals. Lastly and most importantly, I cannot seem to get a response when attempted to cancel meal plan. Texting and calling number on website elicits no response. Number is inactive when dialed. No response to email listed. THIS COMPANY IS A SCAM.Flexpro Meals
Date: 05/26/2025
Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled on 5/21/25 You can also see this when you login to your account. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time.Review fromAnthony C
Date: 05/08/2025
5 starsAnthony C
Date: 05/08/2025
Luz was very helpful in regards to regaining access to my account dashboard.Flexpro Meals
Date: 05/14/2025
Hi Anthony, Thanks a ton for the awesome 5-star review! We’re so glad to hear Luz was able to help you regain access to your account dashboard smoothly. We’ll be sure to pass your kind words along to her!
If you ever run into anything else, we’ve got your back. Enjoy your meals!Review fromBen P
Date: 05/08/2025
5 starsBen P
Date: 05/08/2025
Spoke with Olga today to accomplish a small issue I couldn’t resolve on my own.
She fixed it almost immediately.
Thanks Olga.Flexpro Meals
Date: 05/14/2025
Hi Ben, Thank you so much for the 5-star review! We’re thrilled to hear that Olga was able to jump in and quickly resolve the issue for you. She’s a rockstar, and I’ll be sure to pass along your kind words to her!
If you ever need anything else, we’re just a message away at 816.888.3539.Review fromJennifer P
Date: 05/01/2025
5 starsJennifer P
Date: 05/01/2025
I want to give a big shoutout to Luz for her outstanding customer service! She has been incredibly kind, attentive, and supportive throughout my experience. Luz made sure to follow up on my requests and helped me with every change I needed to make to my subscription. I truly appreciate her dedication and patience. You are lucky to have such a great employee on your team—Luz is amazing!
Jennifer PeralFlexpro Meals
Date: 05/02/2025
Hi Jennifer, Thank you so much for your thoughtful and heartfelt review! We couldn’t agree more — Luz is truly amazing, and we feel incredibly lucky to have her on our team. I’ll make sure she sees your kind words — it will absolutely make her day! We’re so glad she was able to make your experience smooth and supportive. If you ever need anything at all, please don't hesitate to reach out to us via email at [email protected] or TEXT us at 816.888.3539! Enjoy your meals!
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