Reviews

This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
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  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

Review Details

• Review fromTyler R

  Date: 05/26/2023

  1 star

  Tyler R

  Date: 05/26/2023

  Read the other reviews and put them here. Exactly my experience. Want to change or cancel? Good luck. This is a pretty simple case of "sign-and-dash" company structure; they just want your money.
  

  Flexpro Meals

  Date: 06/19/2023

  Hi *****, Thank you for taking the time to leave feedback about your experience with Flexpromeals. We apologize for any inconvenience you may have experienced while attempting to change or cancel your subscription. This is certainly not the level of service we aim to provide. At Flexpromeals, we are committed to delivering high-quality meals and exceptional service to all of our customers. We appreciate your feedback and would like to assure you that we take your feedback seriously. We can confirm that your subscription has been canceled successfully. Please know that we are constantly working to improve our processes and ensure a positive experience for all of our customers. If there is anything we can do to assist you further, please do not hesitate to reach out to our customer service team via Live Chat or sms at ************. We appreciate your business and wish you the best.

• Review fromMark K

  Date: 05/25/2023

  1 star

  Mark K

  Date: 05/25/2023

  Would be zero star but no option. My son sent text as that is only way we had option to cancel as it stated on phone call. No response and of course charged and sent next shipment. Tried again this week still no response and we got charged and shipment. When you call the number on site it states to text and they will respond or go to site for live chat or click the support option. Neither of these are available on their site. It took me texting a few choice words to them to finally have them respond. They called my son and cancelled, said they had a glitch in system today. That is a lie, the site is misleading and I have now read many reviews with same issue. How is this business legitimate?
  

  Flexpro Meals

  Date: 06/19/2023

  ****, Thank you for taking the time to leave a review. We are sorry to hear that you had a negative experience with our service. We understand your frustration and would like to offer our apologies for any inconvenience caused.Firstly, we would like to clarify that we did experience technical difficulties due to our CRM migration on the day in question which led to a delay in our response time. We deeply regret any miscommunication and understand how it could cause confusion and frustration. We want to assure you that we take customer satisfaction very seriously and are constantly working to improve our service. We appreciate your feedback and will use it to improve and ensure that our customers have the best possible experience with us.Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you again in the future.

• Review fromRay M.

  Date: 05/23/2023

  1 star

  Ray M.

  Date: 05/23/2023

  This place intentionally engages in poor business practice in order to manipulate customers into a subscription. They frame it so that you think you're making a onetime food purchase, and then they slide in the fine print that it's a subscription. The customer service is impossible to get a hold of and they don't allow you to cancel your subscription though your own account. It's customer entrapment. They should be reprimanded and fined for this kind of unethical practice.
  

  Flexpro Meals

  Date: 05/25/2023

  Hi ***, We are sorry to hear about your frustrating experience with our service. We provide customers with healthy and convenient meal options on a consistent basis, and our subscription model allows us to do so. I did look into your subscription and I do see you selected our cheaper option the ProPlan! The terms of the pro plan do clearly state "Commit to one month, pay weekly". We strive to provide transparency with every order, and were truly sorry this came unexpectedly for you. Additionally, we apologize for the difficulty you had in getting in touch with our customer service team. We are committed to improving our communication channels and ensuring that our customers are taken care of promptly. Please know that canceling a subscription is always an option for our customers, and we apologize if you had difficulty doing so. We would appreciate the opportunity to rectify this situation and make things right with you. Thank you for your feedback and for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you again in the future.

• Review fromCaleb B

  Date: 05/18/2023

  1 star

  Caleb B

  Date: 05/18/2023

  HORRIBLE customer service!!! I have tried many times to cancel my subscription but it has to be done over the phone which no one answers or will contact you back. Ive been trying to cancel one subscription but somehow instead I now have 3 subscriptions.
  

  Flexpro Meals

  Date: 05/25/2023

  Hi *****, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. Our team strives to make the cancellation process as easy as possible, and we regret that this was not your experience. Our Account Managers are tasked with cancellation requests, as this ensures that we are able to confirm your cancellation and address any concerns you may have. We understand that you wanted to cancel and apologize for any inconvenience. Our team is currently putting in a continuous effort to address and cater to all customer concerns. We would like to extend our gratitude for your understanding. We can confirm that all your subscriptions have been canceled. We value your patronage and thank you for your consideration. If you have any other questions, don't hesitate to reach out. We're here to assist!

• Review fromTyson L

  Date: 05/18/2023

  1 star
  I am extremely dissatisfied with customer service and the lack of professionalism. I have contacted the company multiple times about canceling my subscription. I see that I am not the only person having to go through this meticulous and horrible process of cancelling. any business whether a household name or a small business, should always make it simple and hassle free to cancel any subscription. flex pro meals will no longer have my business and I definitely will not refer anyone else to them , as long as they continue to practice their neglectful unprofessional ways. Also I was promised an email or some form of communication notifying me of the cancel process being alert to both them and to me. Deflecting the customer request is already a big red flag.

• Review fromMichael M

  Date: 05/17/2023

  1 star

  Michael M

  Date: 05/17/2023

  Terrible self help. Unable to cancel. Nobody willing to help always needing to "get a account manager" on the line but they never call and chats always get ended by the rep with no resolution. Dodgy business practices and I was forced to cancely credit card to avoid payments since they wouldn't let me cancel. Other meal delivery companies provide much better user experience.
  

  Flexpro Meals

  Date: 05/25/2023

  Hi *******, Thank you for voicing out your feedback. We extremely apologize for any inconvenience you have experienced during the time you were canceling your subscription while we were in the midst of our CRM migration which impacted this experience. We have taken note of your concerns regarding our process and will work to improve our procedures to avoid any future misunderstandings. Our customer support team is always available to help, and we regret any confusion caused by the need to contact an account manager. We appreciate your feedback on the user experience, as we take steps to continuously improve our service. While we are sorry to see you go, we understand your decision to cancel, and we can confirm that your subscription has been canceled. Thank you for giving Flexpromeals a try, and we wish you all the best in your future endeavors. If you require any further confirmation or clarification, please feel free to contact ** at any time.
  

  Flexpro Meals

  Date: 05/25/2023

  Hi *******, Thank you for voicing out your feedback. We extremely apologize for any inconvenience you have experienced during the time you were canceling your subscription while we were in the midst of our CRM migration which impacted this experience. We have taken note of your concerns regarding our process and will work to improve our procedures to avoid any future misunderstandings. Our customer support team is always available to help, and we regret any confusion caused by the need to contact an account manager. We appreciate your feedback on the user experience, as we take steps to continuously improve our service. While we are sorry to see you go, we understand your decision to cancel, and we can confirm that your subscription has been canceled. Thank you for giving Flexpromeals a try, and we wish you all the best in your future endeavors. If you require any further confirmation or clarification, please feel free to contact ** at any time.

• Review fromSarah L

  Date: 05/16/2023

  1 star

  Sarah L

  Date: 05/16/2023

  I placed a one time order. After placing this I was informed that it was now a subscription which I did not authorize. You are unable to reach them by website, phone, text, email or instagram. I did contact my bank and have blocked my debit card as any other charge is fraud.
  

  Flexpro Meals

  Date: 05/25/2023

  Hi *****, We appreciate you taking the time to give us your feedback. As a ProPlan subscriber via our discounted offer when committed to the first four orders, prior to completing the signup process, our terms state that you need to commit to the first four orders. Alternatively, if you do not want to commit to four weeks, we offer a subscription at the full price, with the convenience of being able to cancel it whenever you like. I can confirm on our end that we've canceled your subscription moving forward. You won't be charged for or receive any further orders. Thank you for your business and we appreciate your feedback.
  

  Flexpro Meals

  Date: 05/25/2023

  Hi *****, We appreciate you taking the time to give us your feedback. As a ProPlan subscriber via our discounted offer when committed to the first four orders, prior to completing the signup process, our terms state that you need to commit to the first four orders. Alternatively, if you do not want to commit to four weeks, we offer a subscription at the full price, with the convenience of being able to cancel it whenever you like. I can confirm on our end that we've canceled your subscription moving forward. You won't be charged for or receive any further orders. Thank you for your business and we appreciate your feedback.

• Review fromMike E

  Date: 05/14/2023

  1 star

  Mike E

  Date: 05/14/2023

  Im very disappointed with the recent customer service. There is no longer a live person to get in contact with, just an automated recording. Apparently, customer service is now handled through text message. When you respond to their automated text message, they never respond or call you back. I was trying push out my final billing (4th order) out a week but was unable to because of their poor recent customer service so they charged my account anyway. *** sent mulitple texts and an email since last Monday, 5/8/23 with no reponse as of yet. Im hoping they cancel my account and stop charging me as Ive requested.
  

  Flexpro Meals

  Date: 05/25/2023

  Hi ****, Thank you for taking the time to share your review. We are very sorry to hear about your unpleasant experience. We're in the process of shifting to a new CRM, but let's just say it's not all sunshine and rainbows. Some unexpected roadblocks have decided to pop up and had caused delays. It is certainly not the experience we want our customers to have and we apologize for any inconvenience caused. However, we assure you that we are in it for the long run and value our customers' satisfaction. We are taking steps to improve our customer service response time and ensure that all of our customers are satisfied with our services.Thank you for bringing this to our attention and please do not hesitate to reach out to ** if you have any further concerns, we're happy to help.

• Review fromTaylor N

  Date: 03/01/2023

  1 star

  Taylor N

  Date: 03/01/2023

  The nutritional facts are all false. I just confirmed that 7 of my 8 meals have conflicting nutritional information vs. what the company posts online. Some nutrition facts are over 100% different. This company is absolutely a scam and should be shut down and owners stripped from starting a new business
  

  Flexpro Meals

  Date: 03/07/2023

  Hi ******! One great thing about being a growing company is that we are able to be nimble with our products. If a specific product is not be readily available by our vendors, we are able to pull from others to ensure you get the meal you want! Anytime you have a meal, you can rest assured that the label on top is what is inside. Slight variations may occur, but these are very rare, as we try very hard to ensure we get you just what you requested! We hope you enjoyed your meals and we really appreciate you giving us a try!

• Review fromSean R

  Date: 02/24/2023

  1 star

  Sean R

  Date: 02/24/2023

  I was very disappointed with the customer service this company provided me. BE CAUTIOUS because you will not be able to get ahold of anyone in this company to CANCEL or suspend your orders. THEY will automatically bill you and not allow you to cancel. When you call their customer service phone number it will put you on hold for a period of time and then state they will call you back. They do not call you back and after several emails, they responded with a rude email that appeared to be an automatic email. I was unable to Cancel my order or ever get through to them. I contacted my bank and before starting a "Dispute charges", they requested I call the main number of FlexPro that **** of America provided. Of course, this phone number goes unanswered as well. They are simply making it impossible to Cancel your future orders and billing you anyways. I have attached the only reply I received after MANY attempted contacts. If you plan to order from them, please try to contact them first and see what I just went through. I did receive my initial shipment but thereafter it's a money pit they have you set up in. I DID NOT agree to weekly or biweekly shipments, but they ship them anyways. Be cautious! I will take them all the way to Small Claims court if they do not promptly refund my money. The other issue is that the next order has not even shipped yet and they are still not working with me! HORRIBLE CUSTOMER SERVICE!!! Read the other reviews below and you will see everyone else goes through this issue. I think some form of legal action needs to be taken against this company and I will look into it. I hope BBB can contact this company, because consumers can NOT.
  

  Flexpro Meals

  Date: 02/27/2023

  Thank you for taking the time to share your experience, ****. We had some time to look into your complaint to ensure the situation was properly documented and taken care of on our end. We certainly do not refuse to credit or refund anything that we messed up and was in our control. We could understand if you had limited time between your first and second orders and were not aware of our billing and shipping schedules/processes, but that is not the case. Upon further investigation, we did see that your first order was placed on 01/15 and your second order was processed on 02/22 which is more than 1 month apart. Our records also show that you used the "Delay a week" option several times, hence the long gap between orders. This indicates that you were aware of our recurring billing day which is Wednesdays and that any changes, delays or cancellations need to be made before the order is processed on that day. If your intention was to not be tied to a subscription, a cancellation request could have been submitted anytime between the first and second orders. In addition, we send out reminder emails every Monday to let our customers know that they are scheduled to be billed on Wednesday. Your first request for cancellation came after business hours and after the order had already been processed. As noted on our website "All orders are final and cannot be cancelled." The reason is, once an order is processed it is immediately sent to fulfilment. We are a subscription-based company and this information is on our website. Customers also have to select a delivery frequency as they cannot place an order without doing so. Furthermore, we send welcome emails with all the need-to-know information about your subscription. We have no cancellation fees and make it known that you can cancel your subscription at any time. Your subscription has been cancelled so you will not be billed any further by FlexPro Meals. We're here if you have any questions.