Reviews

This profile includes reviews for Animal Emergency Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Animal Emergency Clinic

  334 Fort Zumwalt Sq O Fallon, MO 63366-3065

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  Animal Emergency Clinic

  9937 Big Bend Saint Louis, MO 63122

Review Details

• Review fromAllison S

  Date: 03/01/2025

  1 star
  We wanted to share our experience with our fur-baby Tank ********-******. This was the WORST, MOST traumatic, brutal and upsetting way we had to say goodbye to our VERY loved fur-family member. Tank was an 11 year old lab-great dane mix, he had OBVIOUS muscle wasting (as even the staff noticed before we got him out of the truck), he had lumps all over (which our vet had already ran tests on and they were not cancer) and obviously was not in the best of health. We met with the Vet - who told us it was probably bloat and she proceeded right into a surgery pitch. We felt immediate pressure to do the surgery. We were quiet and so she said we should do X-Rays and bloodwork to see if there is anything else going on. We did agree to that without hesitation. She then started talking about surgery plans telling us there "MIGHT" be complications - Um ... Yes he is an 11 year old giant breed unhealthy pup! The vet brought in the supplies, my husband and I were on the floor with Tank. I noticed that about 1/2 way thru his leg started to swell and balloon up from the injections. When the ** noticed that I was seeing it, she stopped and said they would need to put another line in. Tank was laying there, high on morphine and 1/2 of the euthanasia drugs. He began freaking out not knowing what was happening. In our minds we were having to hold him down while they tried unsuccessfully to place another line in another leg, on the other leg they finally got it in. Now Tank is still freaking out, but getting sleepy and confused, there is blood all over the floor, along with shaved hair, and then he was gone. It was NOT peaceful, it was AWFUL, the WORST experience that noone should EVER have to go thru.We left there without our best friend and with our final memory being disturbing. We felt guilt, shame and despair. On TOP of the cost of the ****************** we were NEVER even told the results, so now we are questioning if they were even done, OR was it even bloat?

• Review fromVictoria S

  Date: 06/08/2023

  1 star
  Had my cat there for four days due to blocked urinary tract. They left him soaked in pee so his white fur was stained brown by time he came home. Tried for 6 hours to pick him up and they kept telling me to come later and still took an additional hour for them to have papers and cat ready(at 10pm). At least two of the staff members were visibly on drugs and could not communicate properly. To top it off they shorted the medication that was supposed to be sent home and said they gave him the meds the day before going home. Both the medication and paperwork stated to give the meds for a specific number of days but was shorted by a day. The person on the phone agreed that I was shorted a day only until I asked to be refunded for that days worth of meds since they were so expensive. Then the story changed and they said they gave the meds to him starting the previous day. I will never take my pets there again. Absolutely horrible place.

• Review fromTim P

  Date: 07/20/2022

  1 star

  Tim P

  Date: 07/20/2022

  They gave me a low and high bid on services for my Dog. Kept her three days no food or water. Referred me to a specialist because, they said she had heart cancer and was dying. demanded $1000.00 over high bid to release her. The specialist said no cancer at all, sent us home with meds. The emergency clinic said they would resolve the overcharge. I have contacted them ************** only to be told someone will contact me. No one has done so. I have been in severe depression and anxiety since this has started. I am a Disabled Veteran and have limited income. Their practices need to be stopped. They were only concerned about collecting payment. Star rating is zero, but I can't post without leaving at least one.

  Animal Emergency Clinic

  Date: 07/22/2022

  ****************, We recently spoke over the phone and I was under the impression that we had come to a resolution on this. Please feel free to call me back at the hospital if you have any further questions. Thank you, Animal Emergency Clinic