We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

TBO Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

Customer Complaints Summary

  • 109 total complaints in the last 3 years.
  • 62 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a $1,600 loan from them in November and since then, I have paid off $1,200. However, my loan amount is still $1,500 today, and I accrue $13 in interest everyday. This is highly illegal and I’d like to file a dispute, as my balance never goes back down.

    Business Response

    Date: 02/28/2025

    Thank you for your
    recent inquiry addressed to Atlas by TBO Bank. To ensure the most efficient
    handling, this correspondence was forwarded to the Atlas customer service team.
    The team will reach out to the customer directly to resolve any issues.

    Kind Regards,
    Atlas Team

    Business Response

    Date: 03/07/2025

    A review of the communication history, indicates that the consumer has not responded to our outreach. TBO Bank has made a good faith effort to resolve the stated issues. We'd encourage *** **** to visit our Client Portal at ********************************* or call us at ************. Thank you.

    Customer Answer

    Date: 03/07/2025



    Complaint: ********



    I am rejecting this response because:
    The business sent me an email regarding a debt settlement which I responded to. I never received a response back from them nor does the settlement reflect on my account.



    Sincerely,



    **** ***

  • Initial Complaint

    Date:02/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a loan out with this company back in 2024 August and the amount was for $2600. My monthly payments was supposed to be $100 each month but they set it to $224 bi-weekly so I can pay it off faster so it’s February and i logged into my account to see my payment history and I’ve then almost have them $5000!!! And they are saying I own all together $11,000 back off a $2600 loan then have the nerve to say it’s 217% of interest which I’ve looked up it’s ilegal!! The most is 30% and if I seen that as I was reading I would’ve never took a loan out with them!! Like what dumb ass what even think that a fair bargain!! These people keep trying to make a scam make sense and I want my money that’s owned back to me!!! Because I’ve been paid my loan OFF!!!

    Business Response

    Date: 02/24/2025

    Thank you for your
    recent inquiry addressed to Atlas by TBO Bank To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team will reach out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas Team

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October I signed an agreement for an $800 loan through Atlas and TBO Bank. Payments of $53.56 were to be withdrawn from my account weekly until the loan was paid back with interest. I made 18 payments now at $964.08, so I went to my account to see if I was close to being done with this. To my surprise and horror, it’s showing that my interest rate is 346.3653%! My $800 loan that I got to help with Hurricane preparation is going to cost me $5600.21! That is absolutely unheard of and is illegal in the state of Florida I believe. If I wanted to pay it off now, the payment would $800, so none of the payments I’ve made have even gone towards the actual loan. I have reached out to them today via email and am waiting to hear back. Please help me figure this out and put an end this insane situation. Thank you.

    Business Response

    Date: 02/13/2025

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team will reach out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas Team

  • Initial Complaint

    Date:01/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, a Georgia resident, was issued a loan for $2300 at an APR of 252%. The Georgia Installments Loans Act not only prevent unlicensed entities (Atlas by TBO Bank is not licensed to offer installment loans to Georgia residents) from originally offering this loan, but even if they were licensed, the APR exceeds the Georgia limit of 10% APR on such loans under $3000. I am concerned that this loan is illegal and am seeking more guidance on whether I should actually be paying back this loan.

    Business Response

    Date: 01/27/2025

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team will reach out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas Team

  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan with Atlas. I still owe the entire amount that was loaned to me. I then noticed that the internet rate on my loan is 268.2578%. That is not legal. I would like to request that my loan is considered paid off by Atlas and my account be closed.

    Business Response

    Date: 01/23/2025

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team will reach out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas Team

    Customer Answer

    Date: 01/25/2025

    Emailed me and ask me to respond in a certain time for an offer that i will gladly accept with proof but they have not got in touch with me since it is been 3 days and time is ticking and just want this resolved asap and i did respond now just waiting for them to continue process

    Business Response

    Date: 01/27/2025

    TBO Bank has been in contact with the customer in an attempt to resolve. 

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first took out this loan for $1,000, the company told me the payback would be a little over $2,000, I have already paid $3,164. and when I realized that I was still being billed for this account I called the company, they told me that I still owed $1,537.14. I told them that that was insane. I went back and looked at the contract, and it was not what I agreed on, they tricked me into signing this contract. and they also said that I get double charged one for the crazy interest rate of 238.3539% and then and additional six dollars and some change a day, I can't give the exact amount I don't see it on the "contract". I need help!

    Business Response

    Date: 01/06/2025

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team will reach out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas Team

  • Initial Complaint

    Date:12/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a 1,000$ loan from this place and i have currently already paid 4,000 back. they are telling me i still owe them 1,200. i have asked for a settlement and they will not budge. can i be sued if i stop paying. i pay 100$ a week and says the loan will not be done until I pay them 10,000 with their APR.

    Business Response

    Date: 12/17/2024

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team will reach out to the customer directly to resolve any
    issues within the next 24 hours.

    Kind Regards,
    Atlas Team

  • Initial Complaint

    Date:12/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address a concerning issue with my loan account. Upon reviewing my account details, I noticed that the reported interest rate on my loan is 208.4244%, which appears to be significantly higher than legal limits. As per the Predatory Loan Prevention Act (PLPA) in Illinois, the maximum permissible interest rate on consumer loans is 36% APR. It appears that the interest rate associated with my loan exceeds this legal threshold. I kindly request that you review my loan terms and adjust the interest rate to comply with Illinois state regulations. I would appreciate a prompt response to resolve this matter and ensure that my account reflects the correct and legal interest rate. Thank you for your attention to this urgent issue. I look forward to your prompt resolution.

    Business Response

    Date: 12/02/2024

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team will reach out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas Team

  • Initial Complaint

    Date:11/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/10/23 I got a loan for $2000 at a interest rate of 223.8% I'm trying to understand why I'm still paying and I still have a balance of $550.52. I have made 48 payments of 167.34 totally out to $8,032.32 when is loan going to be over I have paid over $6000 more than my loan.

    Business Response

    Date: 12/02/2024

    Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas
    customer service team. The team will reach out to the customer directly to resolve any issues.

    Customer Answer

    Date: 12/02/2024

     

    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** ********

    I have not received a call or a email from atlas to resolve this issue. Therefore I'm rejecting their response. I wish for all communication to be conducted thru BBB so this issue can be resolved.

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This bank claims I authorized a loan of $1200 with an interest rate of 394% APR. $13 and some change a day. This is illegal. The company has withdrawn over $3100 from my bank account. I am siding them for fraud. And I am reporting them.

    Business Response

    Date: 12/08/2024

    Thank you for your
    recent inquiry addressed to Atlas by TBO Bank. To ensure the most
    efficient handling, this complaint has responded to directly to the customer on November 27 in an attempt to resolve.

    Kind Regards,
    Atlas Team

TBO Bank is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.