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Business Profile

Bank

TBO Bank

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 109 total complaints in the last 3 years.
  • 62 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is charging 348.0414% on loans!! This cannot be legal!! Our daughter supidly borrowed $700. She has paid $563.02 and only $1.13 came off the principal so she still owes $698.87!! Yes, this was her own stupidity; however, this is pure and simple theft. Taking advantage of desparate people. She is a single mother and is finanacially illiterate. (Obviously) I am trying to pay it off but they aren't very helpful. Won't take my debit card, won't lower the payment for a pay off. I offered $500. That means they still would be receiving $1063.02 on a $700 loan taken out in April.

    Business Response

    Date: 06/12/2024

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team is reaching out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas Team

    Customer Answer

    Date: 06/13/2024

     

    Complaint: ********



    I am rejecting this response because:

    the only contact they have had with me is to say they are looking into it! This is not a response!



    Sincerely,


    **** ******

    Business Response

    Date: 06/17/2024

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. It is important to note that the consumer has stated that she is making the complaint on behalf of her daughter. We have had interaction with *** ***** regarding the issue in the complaint. She is encouraged to contact us at ###-###-#### from 8am –5pm (Central Time) Monday – Friday or at info@********************.com with additional questions or concerns.

    Kind Regards,

    Atlas Team

  • Initial Complaint

    Date:06/05/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/22/23 I applied for a $1600 loan from atlas. I have paid back $3,834.77 so far. They are charging me over 300% interest, which according to the ********** ***** usury law, is illegal and unfair loan practices and to pay off this loan as of today 6/5/2024 is $1,544.87. By the end of my installments, I will have paid 11,000 dollars on a $1600 loan, I am not willing to do that, as it is ludicrous ! This is in violation of my state law loans practices, and it is taking advantage of people in need.

    Business Response

    Date: 06/06/2024

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team is reaching out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas Team

    Customer Answer

    Date: 06/06/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,


    ***** ******

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan from this company for 2300 dollars. It was an emergency. The company lied on initial documents and hid the outrageous interest rate untill the money was deposited into my account. I signed up for auto pay and paid on time every week since March 25th 2024. I called them yesterday turns out I still owe over 2300 to pay off the debt. I agreed to pay the rest. Company still charged me the 96.27 cents again today after I paid the loan off in full yesterday. They said that the payment will process today. Anyways long story short the loan cost me over 900 dollars without any missed payments since March 25th. Today is May 17th so not even 2 months and their interest rate came out to be about 900dollars plus. I did not sign up for this crazy interest rate. This is illegal in the state of Colorado. I already contacted my attorney and will proceed with legal action for fraud. Word to anyone who is thinking about signing a loan with this company Don't do it!!! It's a scam.

    Business Response

    Date: 05/20/2024

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team is reaching out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas Team

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Atlas Personal Finance (The Bank of Orrick who has been in business since 1902) for what I believe to be predatory lending practices that exploit consumers with poor credit in urgent financial situations. My experience with Atlas has not only resulted in severe financial distress but also significant mental and emotional stress.

    October 2023, I accepted the original loan from Atlas in the amount of $2,500 due to financial distress. Despite my initial desperation, I have come to realize that the terms of the loan were not fair. The interest rate imposed on me was an exorbitant 198% APR, which is well above the legal limit allowed in Illinois.

    I have paid a total of $2,689.54 which is more than what I borrowed on the original loan amount. Beginning November 10th, 223 I have made 14 payments bi-weekly of $192.11. With these rates their financial reports online cannot be accurate. I understand paying interests but why require customers who are already down pay astronautical rates when they're obviously at the last resort?

    This loan has left me in a worse financial position than before I accepted the initial loan, contrary to the purpose of emergency financial assistance. The financial burden imposed by Atlas has made it extremely difficult for me to manage my other bills and basic living expenses with a young child at home.

    I am requesting that the BBB help in resolving this issue by advocating for the immediate cessation of future debits from Atlas, the closure of my account, and the acknowledgment that my debt is paid in full. Furthermore, I ask that this resolution does not negatively impact my credit.

    I am hopeful, Atlas will do the right thing and acknowledge I paid back everything I borrowed. I have learned my lesson and will never obtain a payday load again. I am barely making it check to check because of this loan almost $400/mo another 1.5yrs paying $10K almost 200% interest is CRUEL.

    Business Response

    Date: 06/04/2024

    Thank
    you for your recent inquiry addressed to Atlas by Bank of Orrick. An
    administrative error resulted in a failure to respond in a timely manner, this
    correspondence was forwarded to the Atlas customer service team for immediate
    resolution. The team is reaching out to the customer directly to resolve any
    issues.

    Kind Regards,
    Atlas
    Team

    Customer Answer

    Date: 06/07/2024

    Brandi from Atlas contacted me in writing today to advise me that they have accepted my counter offer of $119 to pay on June 21st as a one time settlement agreement, which I would have paid my $2,500 original  balance in full plus $500 in interest.

    I thank the company for the amicable resolution.  I am happy to close this complaint.   

    Regards,

    ***** ******* 

    Business Response

    Date: 06/10/2024

    Atlas Personal Finance has been in direct contact with the consumer in relation to the state concerns. It is our understanding that the issues in general have been resolved.
    The customer is encouraged to call us directly at ************ with any questions or concerns.

    Sincerely,

    Atlas Team

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan for $1,000 in December of 2023 and missed a payment in April of 2024, but I was able to make up the payment the following week in full ($83). When I checked my account four days after the last payment cleared, they over drafted my account and took out an additional payment of $1,098. When I called their customer support, I was told that there was an additional scheduled payment made online on April 22nd through the client portal. I explained to them that I would not have made this payment if I had already paid them this month. This "scheduled payment" that I supposedly made on the 22nd was also something that only THEY could see on their end. When I asked why I was not sent a confirmation email the same day if I had made this scheduled payment and they did not have an answer. The only email I was sent went to my spam folder informing me that a payment of $1098 would be coming out on April 30th. I was told that if I had called yesterday that I would have been able to cancel the charge, but how would I cancel a charge I didn't know about???! I had to call my bank and file a claim to attempt to get the funds returned but this may not even be something they can do. Much like the other reviews I have paid almost $500 of a $1000 loan, and 6 months later I still owe a payoff of $1098!! Terrible lender!

    Business Response

    Date: 06/04/2024

    Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. An administrative error resulted in a failure to respond in a timely manner, this correspondence was forwarded to the Atlas customer service team for immediate resolution. The team is reaching out to the customer directly to resolve any issues.

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So basically the loan was for $1400 and i wasn’t told anything about my interest rate being 35% and how at the end of my loan i’ll be paying back $11k

    Business Response

    Date: 04/16/2024

    Thank you for your
    recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most
    efficient handling, this correspondence was forwarded to the Atlas customer
    service team. The team is reaching out to the customer directly to resolve any
    issues.
    Kind regards,
    Atlas Team

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a 1250 loan. If I didn't pay in full I would have owed over 10000. This is not legal for the state of Missouri. They can only charge up to 9%. I don't think this is a legal business in the U.S.. This is absurd and had I of known I would go practically hungry for this loan I wouldn't have done it. I am calling a lawyer. I ended up paying about 8500 to them and I know this is completely wrong.

    Business Response

    Date: 04/09/2024

    Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team is reaching out to the customer directly to resolve any issues.
    Kind regards,
    Atlas Team

  • Initial Complaint

    Date:04/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan that was suggested online by a company for the loan place Atlas. I filled out the info needed and was accepted for a $500 loan. I picked the option for 12 months for $500 for the 19th every month. This is what I accepted. After the approval and making a profile, my documents have it now showing multiple payments within each month and for 2 years. Making the amount around $3330.00 total. This is not what I agreed to. I have not received the money and I am wanting to cancel this loan as it was not initially the terms I agreed to.
    It feels like a scam as not all the paperwork was disclosed until logged in after.

    Business Response

    Date: 04/10/2024

    Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team is reaching out to the customer directly to resolve any issues.
    Kind regards,
    Atlas Team

  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Applied & got approved for $1,300 loan, saw the absurd APR of almost 500% & immediately requested a cancellation. Needed this loan as an emergency with a child on the way but it’s not worth this. Hopefully this gets resolved as soon as possible it’s not worth it at all.

    Business Response

    Date: 04/19/2024

    Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. We initially received this complaint on April 5, 2024 and the correspondence was immediately forwarded to the Atlas customer service team on that date to ensure the most efficient handling. Our records indicate communication was initiated by our Customer Service team on April 10, 2024. An administrative error resulted in a formal response not being sent through this portal on that date. The team has reached out to the customer directly to resolve any issues.
    Kind regards,
    Atlas Team

  • Initial Complaint

    Date:04/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a financial hardship and took a loan with Atlas in the amount of $2900. I have been paying $190.41 bi-weekly since October and despite having paid over $1900, my payoff balance is still $2789. This interest rate is robbery. I am having to take additional and equally as bad loans just to maintain these payments. I can not continue to keep this going. The interest rate has to be over 500%.

    Business Response

    Date: 04/04/2024

    Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team is reaching out to the customer directly to resolve any issues.
    Kind regards,
    Atlas Team

TBO Bank is NOT a BBB Accredited Business.

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