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Business Profile

Pizza

Papa Murphy's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We believe an employee intentionally put a thumb s**** in our pizza. I have called corporate and the local restaurant several times. The manager of the location or the owner has never responded. It is because of no response, that I believe it was done intentionally. I sent the following email to corporate and the response has been unacceptable.ORIGINAL EM SENT LAST NIGHT 1/9/25 TO QUALITY ASSURANCE, NO RESPONSE TO ******* wife came home earlier tonight with a Pizza from your Ozark store. I have included a picture of the receipt. Also, I have included pics of the wing bolt I chomped down on. It looks like a bolt off a safety guard of a slicer. I am uncertain what I may of swallowed, if anything. I called the local store to report the incident, and they told me to call back tomorrow and talk with a manager. This is beyond distressing and the **** restaurant should have been shut down at least temporarily for a full inspection. But it was not important enough for me to speak with a manager or owner tonight. Or for your employees to care enough about your customers to shut down for safety reasons. What if a child swallowed this? You would have a much bigger problem, I assure you. Lack of concern and lack of safety training is evident at this location.That is why I am emailing you tonight.I don't know if I have damaged my teeth. I will find out Monday, at my next dental appointment. If I have swallowed some foreign item due to your lack of cleanliness, I will find out before Monday.I do not wish to escalate this but may depending on your resolution and assurances of your product quality or changes to avoid this from happening again at this location.R ******* ************.I have pics of the s**** and receipt.

Papa Murphy's is NOT a BBB Accredited Business.

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