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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Letter for TBOM/ASPIRE 550114000870**Subject: Complaint Regarding Unauthorized Account Dear ********************** am writing to formally lodge a complaint against TBOM/ASPIRE regarding an unauthorized account that has appeared on my credit report.Details of the Unauthorized Account:Account Name: TBOM/ASPIRE 550114000870**Open Date: 05/29/2022 Balance: $0.00 This account does not belong to me, and I have never authorized or opened any account with TBOM/ASPIRE. This account is negatively affecting my credit report, and I request immediate removal.I kindly request your assistance in resolving this matter promptly and ensuring that this account is removed from my credit report.Thank you for your attention to this matter.

      Business Response

      Date: 08/23/2024

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:08/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its wrong that the Bank of Missouri is charging me 125 fee on there credit card when I signed up there cards were 49 yearly fee. Now there charging me ***** a month and 39 percent interest rate. So I pay ***** in interest alone every month. Im thinking about filing bk.

      Business Response

      Date: 08/21/2024

      Hello,

      Please see the attached response.

      Thank you,

      Customer Answer

      Date: 08/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      They say there going to contact me by mail. Ok.
      Sincerely,

      *********************

      Customer Answer

      Date: 09/19/2024

      The bank of Missouri owns my cereluem and verve credit cards. They agreed to payment plans set until the account s are paid off. That didnt happen, In fact there asking for the regular payment s and there marking my credit late every month although I have still paid every month as agreed.

      Customer Answer

      Date: 09/20/2024

      Complaint: 22112988

      I have reviewed the business' response and am rejecting it because:

      They did not accept payment arrangements even though I paid on time after this and recently marked my credit late 

      Sincerely,

      ****** ****

      Business Response

      Date: 09/26/2024

      Hello,

      Please see the attached response.

      Thank you,

      Customer Answer

      Date: 09/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope this is true because they continued to call me and make me sick and I still paid them every month as agreed, but they switched there agreement back to the original plan. Im supposed to pay 40 until the cards are paid off at 5 percent each and I did but they never changed anything and continue to call and make my heart hurt.

      Thank you bbb

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a great experience 3 years ago with a lease with this company.July ****** I received a notification from my credit monitoring agency that a hard inquiry had been placed on my credit report from this company.This inquiry is fraudulent, I did not authorize any such inquiry and an old address was used for the credit check based on my credit monitoring agency.I called Acima immediately on July 2, 2024, my information was taken down and was told it would be looked into. I was also told to contact the credit bureaus and was dismissed.I called again on 7/22/24 and spoke with a helpful agent named *****. She advised I should email their fraud department ***************** with details on the inquiry. The agent I spoke to advised there is no other way to communicate with this department.I sent an email to the fraud department directly following my second call on 7/22/24.It is now 8/2/24. I have not received a response to the email sent to the fraud department on 7/22/24. I have not received anything via mail either. I have just (2:45 EST on 8/2/24) called the Acima customer care number and spoke to an agent named *****. ***** advised there is no inbound phone number for the fraud department and all communication with them is via the email address I have already emailed. She also advised that the fraud department responds within ***** hours. I then told ***** I emailed over a week ago.I did not authorize the hard inquiry placed on my credit report. I need it removed from my credit report. I am getting no where with how this company wishes to be contacted regarding fraud. Additionally, this is a serious matter and I would appreciate due diligence on it.

      Business Response

      Date: 08/07/2024

      The Bank of Missouri (TBOM) is the bank issuing holder of Acima Classic Credit and the business associated with this complaint. ************************** may route her complaint to the correct business for assistance. To contact TBOM directly she may call **************.

      Business Response

      Date: 08/19/2024

      August 19, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *********************************

      To whom it may concern:

      We are in receipt of your correspondence received August 8, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable with THE BANK OF MISSOURI RET I do not have a contract with THE BANK OF MISSOURI RET They didn't provide me with the original contract as requested.

      Customer Answer

      Date: 08/14/2024

      I'm not liable for this debt with TBOM Retail/CCI; I do not have a contract with this agency. they did not provide me with any original contract.

      Business Response

      Date: 08/23/2024

      August 23, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *****************************

      To whom it may concern:

      We are in receipt of your correspondence received August 8, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and found the following errors. As a victim of identity theft, I am writing to dispute the following inaccurate information on my credit report:Following Accounts are not mine:Creditor Name: TBOM/MILESTONE Opened Date: 9/3/2021 Account Number: ************ Amount: $288.00 These accounts were opened fraudulently and do not belong to me. I am requesting that these incorrect accounts be removed from my credit report immediately.Under the Fair Credit Reporting Act (FCRA), I have the right to dispute any information I believe to be inaccurate. According to FCRA 611 (15 U.S.C. 1681i), credit reporting agencies are required to investigate disputes and correct any inaccuracies within 30 days. Additionally, FCRA 605B (15 U.S.C. 1681c-2) provides the right to block fraudulent information resulting from identity theft.Enclosed are copies of my identity theft report and my identification for your reference.Please investigate this matter and correct my credit report by removing the fraudulent accounts listed above. I appreciate your prompt attention to this urgent matter.Thank you for your assistance.

      Business Response

      Date: 08/19/2024

      August 19, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***************************

      To whom it may concern:

      We are in receipt of your correspondence received August 7, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a FIT Mastercard which required $95.00 fee. I paid the fee and when I tried to activate the card it would not allow me to do so. I called back and and they said they changed their mind. They said they would refund me within 3 days this was in 7/13/24. Still no refund. I called back on 7/22/24 they still havent processed the refund then again on 7/26/24 they still havent processed the refund. They said they were waiting for the back office and another email would be sent. This is bad business. Reference number *********.

      Business Response

      Date: 08/09/2024

      Hello,

      Please see the attached response.

      Thanks,

    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my bill for April 6th on March 9 @ 7:55 am. I went and paid my April payment on March 9th at 4:55 pm. The system didnt recognize it and they said I was past due so I had to pay more this month. My payment was made on the day they asked for it. Proof attached. They are still trying to say I was past due but have credited me the late charge. I want them to correct their mistake and show my payment made on time and note as such in the system and provide me with proof. I have not been late on a payment and am very frustrated that the representative nor the supervisor could understand and that they kept saying I was late on my payment. I literally had to hang up on them. This is horrible customer service. I ended up paying $148 this month to get me out of the red but I shouldnt have had to because my account was NOT past due. If there was a past due amount. It would have shown on my April statement.

      Business Response

      Date: 08/06/2024

      Hello,

      Please see the attached response.

      Thank you,

      Customer Answer

      Date: 08/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 16, 2024, I recieved a credit card with all of my information on it stating I now had a $700 line of credit with them. I have never requested this card nor heard of this company. I contacted the customer service and could barely understand the person. They tried to get my personal information and I refused several times. They finally and reluctantly sent me to the fraud department and again they tried several times to get my personal information. Not going to freely give my personal information on a fraud case. I requested that the card be canceled but they wouldn't and that it has to wait 10 business days. I told them I'd be contacting my lawyer if I start getting charges.

      Business Response

      Date: 07/18/2024

      The Bank of Missouri (TBOM) is the bank issuing holder of Acima Private Credit and the business associated with this BBB complaint. Please route your complaint to the correct business for assistance. To contact TBOM directly please call **************. 

      Business Response

      Date: 08/02/2024

      August 2, 2024


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ***********************

      To whom it may concern:

      We are in receipt of your correspondence received July 19, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

      Customer Answer

      Date: 08/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have recieved by mail their response as well and hope it'll all get resolved fast.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a line of credit with this bank, I got behind and was making payments to the best of my ability, They added fines and fees that got me further behind then closed my account and threatened to report me to the credit bureau. I consider this predatory lending

      Business Response

      Date: 07/24/2024

      July 24, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***************************

      To whom it may concern:

      We are in receipt of your correspondence received July 10, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with The bank of Missouri. I do not have a contract with MIDLAND CREDIT MANAGEMEN, they did not provide me with the original contract as i requested

      Business Response

      Date: 07/18/2024

      July 18, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***********************

      To whom it may concern:

      We are in receipt of your correspondence received July 9, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    Bank of Missouri is NOT a BBB Accredited Business.

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