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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with the bank of Missouri. I do not have a contract with the bank of Missouri, they did not provide me with the original contract as I requested.

      Business Response

      Date: 06/04/2024

      June 4, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***************************

      To whom it may concern:

      We are in receipt of your correspondence received May 23, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically my payment every month isnt showing any reflections on my balance and by the next month I dont use the card and yet the balance is right back to where it was last month

      Business Response

      Date: 06/05/2024


      June 4, 2024


      Better Business Bureau
      *************************************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** ***************************

      To whom it may concern:

      We are in receipt of your correspondence received May 21, 2024, regarding the above-named individual. We are
      reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
      for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer ******************* Services
      ********************

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my aspire credit card off and on 5/16/24 I tried closing my credit card account. I called one number spoke to someone and they transferred me and my call was dropped. I tried canceling my card through the app with a live chat. They said they couldn't do it and gave me another number. I called that number and spoke to someone who gave me another number. I called that number and they transferred me again, that person said they were transferring me to a supervisor and when that person answered they said they couldn't close my account and they were going to transfer me. That is when I said enough is enough.

      Business Response

      Date: 06/04/2024

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my ********** months ago and paid the balance in full at the time of closing, yet I continue to receive ******* calls and letters for an account that has a zero balance. This must stop immediately. Further, if there is any negative credit reporting due to Bank of Missouri/**********, I will file a lawsuit and bring this to the attention of the media and consumer watchdog groups who protect against illegal and disreputable organizations such as Bank of Missouri. I reserve all rights and waive none.

      Business Response

      Date: 06/03/2024

      Attached, please find our response to Compliant ID ********.

      Thank you.

    • Initial Complaint

      Date:05/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 5/16/2024 there was a hard inquiry on my credit report by TBOM/MILESTO, The Bank of Missouri, I have not applied for any credit card from this bank. I want this removed from my credit report.

      Business Response

      Date: 05/29/2024

      May 29, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***************

      To whom it may concern:

      We are in receipt of your correspondence received May 17, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company (under Aspire Credit) is charging a yearly fee of $29 as well as a monthly fee of $12.50 (and is increasing it to $15). This card offers zero benefits (no cash back, miles, points, etc). I was aware of the yearly fee, but not the monthly fee. They give 1 year of no monthly fees, then impose them after the year. This is predatory. I have 2 cards with them (they would not increase the balance, only send another card) and, they expect me to pay over $300 a year just for the opportunity to use their cards. Their website states $0 program fees. They claim its in the user agreement and wipe their hands when contacted. To close my cards would impact my credit score, they are aware of this concept with the credit reporting companies, so they hold people hostage to the absurd fees. We have no recourse. My balances are paid in full every month and I am stuck with this company taking advantage of me.

      Business Response

      Date: 05/31/2024

      Hello,

      Please see the attached response.

      Thanks,

    • Initial Complaint

      Date:05/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was checking my credit card balance. When I logged on, I had $298.82 worth of erroneous **** transactions (4/21/24-4/28/24). Immediately, I contacted the First Access (**) to file a dispute. The representative took my complaint, emailed a dispute form, waited for me to complete and return it. Yesterday, I contacted the ** for an update. According to *****, Supervisor, I was found liable for the fraudulent charges. Again, I explained that I do not have any need for **** services. I did not authorize any person to use my credit card. In fact, my credit card did not leave my possession until I was instructed to cut the card. ***** stated I would have to file another complaint to appeal their decision for a further investigation. Until I receive the written notice with instruction, I am to pay the debt. In addition, I have three compromised accounts with ********************** during the same time-frame. This is causing negative impact on my credit report and undue stress.

      Business Response

      Date: 05/30/2024

      Attached, please find our response to Complaint ID ********.

      Thank you.

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have late payments from TBOM/MILSTNE on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payment

      Business Response

      Date: 05/16/2024

      May 16, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *************************

      To whom it may concern:

      We are in receipt of your correspondence received May 7, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DEAR BANK OF MISSOURI I am a victim of identity theft. An identity thief used my personal information without my permission to open an account and make purchases with THE BANK OF MISSOURI This debt is not mine. I have enclosed proof of my identity and a copy of my FTC Identity Theft Report.In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. I also ask that you notify THE BANK OF MISSOURI and tell them the debt is the result of identity theft.AS TOLD PREVIOUSLY IM A VICTIM OF IDENTITY THEFT THIS ACCOUNT WAS OPENED AS RESULT TO THAT. FURTHER MORE SINCE THE **** WAS SOLD I HAVE NO CONTRACT OR LEGAL BINDING WITH YOUR COLKECTION AGENCY MEANING I OWN NOTHING, AND YOUR COLLECTION IS NOT License to even collect in the state of ********** .I have enclosed a copy of the ****************** Protection Bureaus Notice to Furnishers of Information. It explains your responsibilities under the Fair Credit Reporting Act (****). The **** requires that debt collectors give an identity theft victim documents related to an account if the victim asks. Please send me copies of all records relating to the account, including:* Account applications made on paper, online, or by telephone * Account statements or invoices * Records of payment or charge slips * Delivery addresses associated with the account * Records of phone numbers used to activate or access the account * Signatures on applications and accounts * Investigators report Please send me a letter explaining what you have done to:* Inform [business where the account was opened]that the debt is the result of identity theft * Stop collection proceedings against me * Stop reporting information about the debt to credit reporting companies * Provide me with the records I request Thank you for your cooperation.Sincerely,?******************************** Enclosures: [List what you are enclosing]

      Business Response

      Date: 05/22/2024

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:04/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear THE BANK OF MISSOURI/MILESTONE CREDIT CARD; BBB TEAM; I was shocked when I reviewed my credit report and found late payment on the dates below: [FEB/MARCH 2023, AND MARCH 2024] I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me. I do ask in light of the good standing relationship we have that you remove this 30 day late from my credit report and refund any late fees assessed on my account.I do not believe it is accurate and would rather not have to spend more time than necessary for both of us to resolve this situation. I appreciate your help regarding this and look forward to keep having the positive experience that I have had with you in the past.

      Business Response

      Date: 05/07/2024

      May 7, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *********************

      To whom it may concern:

      We are in receipt of your correspondence received April 27, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    Bank of Missouri is NOT a BBB Accredited Business.

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