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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received calls to me and my entire family recently from a **** ***** claiming to be a processor and threatening to take documents for legal filing he states it is in relation to an account with bank of missouri. This is in accurate for multiple reasons on my credit report they have filed multiple times collection with different dates and different amounts and the debt is older than 7 years if it was not paid and is not subject to legal action when calling the company about this the first person I spoke with and apologized and said yes you are correct it is past the time frame I’ll note the account. The following day the processor calls me again with the same threats and then I call the company again only to be told something completely different and that I money is owed and that the processor is correct. No papers have yet to be received or served but my credit report shows more recent account with this company now appearing that I had and used the card in 2022 which is not correct at all it was closed and charged off to collections 2016-2017.

    • Initial Complaint

      Date:04/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At one time I had an account with Total Visa. I believed it was opened May 1, 2015. A short time later I was out of work and hospitalized for quite some time. The account became past due and was eventually charged off and sold to a collection company. I resolved the matter with the collection firm and thought the matter was finally resolved. The issue I’m having is with the credit reporting details. I need to talk to someone and have tried for 8 months calling numerous phone numbers, been transferred a minimum of two 4-5 times per call before starting all over again. I can’t keep investing the kind of man hours it takes to speak with someone at this organization. I need someone from Total Visa to contact me that has the AUTHORITY to do something about this. All of the credit bureaus have asked for me to reach out to Total Visa but it doesn’t work. I’m told my account was sold or told a specific department handles it -I can give numerous examples. Please have someone call me so this can be resolved. I have done all the right things and followed procedure and now this account is coming between getting a mortgage or not getting a mortgage. thanks -****** * ******** *** *** ****

      Business Response

      Date: 05/04/2023




      May
      4, 2023


      Better
      Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** – ****** *******

      To
      whom it may concern:

      We are in receipt of your letter
      received April 23, 2023, regarding the individual listed above. We are
      reviewing the consumer’s concerns, and sending a response directly to the
      consumer. Please allow 5-7 business days for the consumer to receive the response
      in the mail.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:04/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a credit card payment to my total visa card (handled under bank of Missouri) on March 4th 2023 in amount of $48.00 on the company website BUT the company claims they do not have my payment even tho the payment was withdrawn out of my bank account on March 6th 2023. I called and emailed Total Visa aka Bank of Missouri numerous times the past month to get this resolved, but the company keeps telling me that "it will be resolved" saying they are waiting for the update from their escalating dept, BUT its been over a month! They have now charged me 2 late fees of $38 and $41 (when I wasnt late) AND an annual fee of $48.00 AND they have listed my credit report as being late which has messed up my credit. At this point, I wnnt ALL fees credited back, BOTH late fees AND the annual fee reversed because I will not be keeping the account AND I will not be doing business with a company that scams me for money without resolution. They also need to contact ALL 3 credit Bureas to update AND CORRECT my credit for THEIR ERROR because there are NO late payments.

      Business Response

      Date: 05/02/2023




      May
      2, 2023


      Better
      Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** – ****** ******

      To
      whom it may concern:

      We are in receipt of your letter
      received April 15, 2023, regarding the individual listed above. We are
      reviewing the consumer’s concerns, and sending a response directly to the
      consumer. Please allow 5-7 business days for the consumer to receive the response
      in the mail.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:04/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank showed up on my credit file as a hard inquiry. I tried to call someone at this bank to find out if someone is trying to get credit in my name. I was told to call another number (*******) supposedly they handle all their customer questions is what I was told so I did and it will not let you get passed the automated recording unless you have an account number with them. I do not have an account with them and have never heard of them until today when I got an alert that my credit profile was checked. I called back to the bank and asked for a manager and noone ever came back to the line.

      I believe this is a fraud issue and I cannot get a hold of anyone to speak to about it.

      Please contact me as soon as possible. Thank you!

      Business Response

      Date: 04/25/2023




      April
      25, 2023


      Better
      Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** – **** *****

      To
      whom it may concern:

      We are in receipt of your letter
      received April 14, 2023, regarding the individual listed above. We are
      reviewing the consumer’s concerns, and sending a response directly to the
      consumer. Please allow 5-7 business days for the consumer to receive the response
      in the mail.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:04/14/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disputed a charge from Amazon that was originally made on November 17, 2022. The credit card company gave me a credit, and Amazon reached out to me on March 13 telling me they were closed the dispute in my favor! Ive given ********** all that information! I received a letter dated April 11 and it states that they are we charging my card for $51.28. When I called and spoke to a representative on April 14, the representative told me that the total **** card did not re-charge me, that it had to of been, Amazon. So I want to know which is the actual truth? In the letter it says it was them, but he told me it wasnt. Therefore that would mean that Amazon charged my card without my permission. I am now negative because of it.

      Business Response

      Date: 04/28/2023




      April 28, 2023


      Better Business Bureau
      **********************************************************************

      RE:Better Business Bureau Case # ******** ***********************

      To whom it may concern:

      We are in receipt of your letter received April 14, 2023, regarding the individual listed above. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************


      Customer Answer

      Date: 04/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have inaccurate items on my credit report that you disputed and you never get the results within 30 days.

      Business Response

      Date: 04/19/2023


      April 19, 2023


      Dispute Resolution Department
      Better Business Bureau
      Serving Eastern & Southwest Missouri & Southern Illinois
      *** ** ********* ***** ****
      *** ****** ** *****

      RE: Better Business Bureau Case Complaint ID ******** –****** ******

      Dear Dispute Resolution Department:

      On April 7, 2023, The Bank of Missouri received a complaint from your offices, on behalf of the
      consumer identified in complaint ID ******** (“The Customer”). We are reviewing the
      customer’s concerns, a response addressing the concerns will be sent directly to the customer.

      Please allow 5-7 business days for the consumer to receive the response in the mail. If you have
      additional questions or concerns, please contact The Bank of Missouri.

      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:04/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Support,

      On the week of the 3rd of March, I was made aware via a number of services, ********, ******* and ******** ******* that my credit profile has changed due to a credit card being opened. I was not aware of any credit card being open and investigated, only to find a letter in my mailbox with a credit card from *******, who is also Bank of Missouri, information they are not transparent about on the ******* website.

      On 5 Mar 2023, I called ******* via the number, ###-###-####, to request the card is closed and to provide me with documentation that my credit will not be impacted, that the company will ensure to take the correct actions to void any history of this information going out to the credit bureau that it was an error. In addition, I requested they remove any of my personal information from any 3rd party vendors they use with their credit cards. I was told the credit card was closed on the 5th of March, but they do not know who would be able to address my concerns.
      On 6 Mar 23, I followed up with my call to address my request and I was escalated to the supervisor on the floor, ***, Operation ID # ***, who obviously is an outsourced vendor who had very limited input, all she kept telling me is that an email was sent to me giving me a timeline to reject any updates to the previous agreement, which was a loan, with zero interest and was set up by ****** security systems, as they will transfer it to a credit card with a high APR. I never read the email nor was aware one was sent, this appears to be the only form of communication they provided. I explain that an email does not give a Bank authorization to open any financial accounts in my behalf. I did not receive any phone calls or formal documentation via mail requesting an action and I am confident that my rights an American and customer are protected from such actions as a Bank opening credit cards w/o formal legal consent.

      Business Response

      Date: 04/20/2023

      April 20, 2023


      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE: Better Business Bureau Case # ********: ****** *******

      To whom it may concern:

      We are in receipt of your letter received April 6, 2023, regarding the individual listed above. We
      are reviewing the consumer’s concerns, and sending a response directly to the consumer. Please
      allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri
       

    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed I had late payments from TOTAL VISA/TBOM/VT on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.

      Business Response

      Date: 04/19/2023

      April 19, 2023


      Dispute Resolution Department
      Better Business Bureau
      Serving Eastern & Southwest Missouri & Southern Illinois
      *** ** ********* ***** ****
      *** ****** ** *****

      RE: Better Business Bureau Case Complaint ID ******** –******* *****

      Dear Dispute Resolution Department:

      On April 6, 2023, The Bank of Missouri received a complaint from your offices, on behalf of the
      consumer identified in complaint ID ******** (“The Customer”). We are reviewing the
      customer’s concerns, a response addressing the concerns will be sent directly to the customer.

      Please allow 5-7 business days for the consumer to receive the response in the mail. If you have
      additional questions or concerns, please contact The Bank of Missouri.

      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have inaccurate items on my credit report that you disputed and you never get the results within 30 days.

      Business Response

      Date: 04/12/2023




      April
      12, 2023


      Better
      Business Bureau
      211
      N. Broadway, Suite 2060
      St.
      Louis, MO 63102

      RE:
      Better Business Bureau Case # ******** * ***** ******

      To
      whom it may concern:

      We are in receipt of your letter
      received April 5, 2023, regarding the individual listed above. We are reviewing
      the consumer’s concerns, and sending a response directly to the consumer. Please
      allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:04/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 3, 2023 I received an unsolicited Mastercard credit card in the mail from the Bank of Missouri issued via GenesisFS Card Services. I did not request this card. I now need to spend time closing this account that I did not ever request and make sure everything to do with it is scrubbed from all three credit services. I will, of course, shred the card. What a hassle!

      Business Response

      Date: 04/21/2023

      April
      21, 2023


      Better
      Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** - **** ********

      To
      whom it may concern:

      We are in receipt of your letter
      received April 3, 2023, regarding the individual listed above. We are reviewing
      the consumer’s concerns, and sending a response directly to the consumer. Please
      allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri

      *******************************

    Bank of Missouri is NOT a BBB Accredited Business.

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