Business Profile

Bank

Bank of Missouri

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

451 total complaints in the last 3 years.
119 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a credit card payment on December 10, 2022 of $175.57 to my account. I then discovered I could not locate the credit card. I called customer service to ask them to issue me another card. They advised me that it would take 4 weeks and 7 days to get a card out to my address. I asked the agent to speak to a manager and escalate the call-they refused. So I logged back into the account to shut off the card. So I locked the card to see if I could try to find the card in the car or house. I called back to speak to another agent and requested to speak to a manager. Again they refused. I then checked my account statement for February. and it said there was no available money. I called and asked their service agent to explain where the payment of $175.57 went, as there is no activity on the card, and they can't seem to explain where the money disappeared to. I asked to speak to a manager and again was refused. I want a call from a manager in the US!
Business Response
Date: 03/27/2023

March
27, 2023

Better
Business Bureau
*** ** ********* ***** ****
*** ****** ** *****

RE:
Better Business Bureau Case # ******** – ******* ******

To
whom it may concern:

We are in receipt of your letter
received March 11, 2023, regarding the individual listed above. We are
reviewing the consumer’s concerns, and sending a response directly to the
consumer. Please allow 5-7 business days for the consumer to receive the response
in the mail.

Please do not hesitate to contact
our office if you have additional questions or concerns.

Thank you.

******** ********* * ******** ********
The Bank of Missouri
Initial Complaint
Date:03/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under 15 U.S Code
1681(5 B)i)(ili). This item
was deleted, and you
reinserted them without
notifying me 5 days after this
account is in violation.
(inquires) Reasons.
Did not consent to
unauthorized inquiry
the inquiry was not authorized.
(Late payments in
general) Reasons
Under 15 USC 1666B this is a
billing error always paid as
agreed on time this is an error
this account in violation.
Under 15 USC 1681a(2)(A)i)
late payments are transactions
and transactions are excluded
from a consumer report.
Delete TRADELINE
Business Response
Date: 03/15/2023

March
15, 2023

Better
Business Bureau
*** ** ********* ***** ****
*** ****** ** *****

RE:
Better Business Bureau Case # ******** – ***** **********

To
whom it may concern:

We are in receipt of your letter
received March 15, 2023, regarding the above referenced individual. We are
reviewing the consumer’s concerns and sending a response directly to the
consumer with a disclosure consent form. Please allow 5-7 business days for the
consumer to receive the response in the mail. Upon receipt of the signed
disclosure consent form from the consumer, we will forward a copy of the
response to your office.

Please do not hesitate to contact
our office if you have additional questions or concerns.

Thank you.

Customer Relations – Contract
Services
The Bank of Missouri
Initial Complaint
Date:03/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with TBOM-MILESTONE and do not have a contract with them.They did not Provide me with the original application like I asked.
Business Response
Date: 03/17/2023

March 17, 2023

Better Business Bureau
**********************************************************************

RE:Better Business Bureau Case # ******** *************************

To whom it may concern:

We are in receipt of your letter received March 8, 2023, regarding the above referenced individual. We are reviewing the consumers concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.

Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you.

Customer Relations Contract Services
********************

Customer Answer
Date: 03/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Bank of Missouri and do not have a contract with them. They did not provide me with the original application as requested.
Business Response
Date: 03/09/2023
***** ** ****

****** ******** ******
*** ** ********* ***** ****
*** ****** ** *****

*** ****** ******** ****** **** * ******** * ******* *******

To
whom it may concern:

We are in receipt of your letter
received March 5, 2023, regarding the above referenced individual. We have
conducted a review of our customer databases for active accounts, credit
applications, and charged off accounts, and were not able to locate an account
for this consumer based on the information provided. However, it is possible
that we may be able to locate an account with additional information.
Additional information may include the first six digits of the account number,
any prior names used, name of the credit card, a copy of their credit report,
reflecting the account, etc. We are sending the customer a letter requesting
this information. Please allow 5-7 business days for the consumer to receive
the letter.

Please do not hesitate to contact
our office if you have additional questions or concerns.

Thank you.

Customer Relations – Contract
Services
The Bank of Missouri
Customer Answer
Date: 03/09/2023

Thank you for your response. This is how your account shows on my credit file. I have no other additional names or addresses to provide you. I have disputed this and it has come back as verified but I have not been provided with how it was verified.
Business Response
Date: 03/22/2023

***** *** ****

****** ******** ******
*** ** ********* ***** ****
*** ****** ** *****

*** ****** ******** ****** **** * ******** * ******* *******

** **** ** *** ********

We are in receipt of your letter
received March 10, 2023, regarding the individual named above. We are reviewing
the consumer’s concerns, and sending a response directly to the consumer. Please
allow 5-7 business days for the consumer to receive the response in the mail.

Please do not hesitate to contact
our office if you have additional questions or concerns.

Thank you.

Customer Relations – Contract
Services
The Bank of Missouri
Initial Complaint
Date:03/03/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a fraudulent alert and said it wasn&#**;t me and they said they would take care of it, this was end of February. I called today because I haven&#**;t received a new card. I talked to **** in security when this all happened. I talked to *** and she said it doesn&#**;t make sense. I was transferred to security and was disconnected. I talked to ***** and I told her I did not put the $7,000 charge on there. She said she would cancel the card and send a new one in **** days. Why have I not received the new card? I am wondering if they will actually do it? This is the second time I got a new card, I got one in November -December 2022. I don&#**;t want to change cards because I like the H32303235**303035**32H. If there is a problem I want it to be fixed when they say it&#**;s going to be fixed. I told them I am not shredding my card until they issue me a new one.
Business Response
Date: 03/17/2023

March 17, 2023

Better Business Bureau
**********************************************************************

RE:Better Business Bureau Case # ******** *********************

To whom it may concern:

We are in receipt of your letter received March 3, 2023, regarding the above referenced individual. We are reviewing the consumers concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.

Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you.

Customer Relations Contract Services
********************

Customer Answer
Date: 03/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have sent me a card and the old card has been closed.

Sincerely,

*********************
Initial Complaint
Date:02/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For over a year making a payment online takes time and luck which most of the time it didn't work. This time around caused me to be late and inaccurate reporting to the Credit Bearues due to their errors
Business Response
Date: 03/16/2023

March
16, 2023

Better
Business Bureau
*** ** ********* ***** ****
*** ****** ** *****

RE:
Better Business Bureau Case # ******** * ********** *********

To
whom it may concern:

We are in receipt of your letter
received February 27, 2023, regarding the above referenced individual. We are
reviewing the consumer’s concerns and sending a response directly to the
consumer with a disclosure consent form. Please allow 5-7 business days for the
consumer to receive the response in the mail. Upon receipt of the signed
disclosure consent form from the consumer, we will forward a copy of the
response to your office.

Please do not hesitate to contact
our office if you have additional questions or concerns.

Thank you.

Customer Relations – Contract
Services
The Bank of Missouri
Initial Complaint
Date:02/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt to Mid-America Bank and Trust. I do not have a contract with Mid-America Bank and Trust. They did not provide with the original application like I requested.
Business Response
Date: 03/17/2023
We are not Mid America Bank and Trust.
Business Response
Date: 03/27/2023

March
27, 2023

Better
Business Bureau
*** ** ********* ***** ****
*** ****** ** *****

RE:
Better Business Bureau Case # ******** – **** ******

To
whom it may concern:

We are in receipt of your letter
received March 17, 2023, regarding the above listed individual. We are
reviewing the consumer’s concerns, and sending a response directly to the
consumer. Please allow 5-7 business days for the consumer to receive the response
in the mail.

Please do not hesitate to contact
our office if you have additional questions or concerns.

Thank you.

******** ********* * ******** ********
The Bank of Missouri
Initial Complaint
Date:02/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with the bank of Missouri. They did not provide me with the original application like I asked.
Business Response
Date: 03/10/2023

March
10, 2023

****** ******** ******
*** ** ********* ***** ****
*** ****** ** *****

*** ****** ******** ****** **** ** ******** * ****** *****

To
whom it may concern:

We are in receipt of your letter
received February 25, 2023, regarding the above referenced individual. We are
reviewing the consumer’s concerns and sending a response directly to the
consumer with a disclosure consent form. Please allow 5-7 business days for the
consumer to receive the response in the mail. Upon receipt of the signed
disclosure consent form from the consumer, we will forward a copy of the
response to your office.

Please do not hesitate to contact
our office if you have additional questions or concerns.

Thank you.

Customer Relations – Contract
Services
The Bank of Missouri
Initial Complaint
Date:02/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business gave me a credit card called ******. One day in November or December 2022 I looked at my account and 10 charges of 99.99 and 109.99 was made by a company in California all in a two day period. I contacted the credit card company. They did not believe me, but wanted me to fill out an affidavit. Which I did. They also wanted me to send up my cut up credit card into them and they would send me another one? They also wanted my ID. My Attorney General said they don’t need my ID. They refused to remove all the fraudulent charges and they’re ruining my credit. They keep locking me out of my account. So I can not see anything. Please help. They are very hard to understand . Keep saying they never got the first affidavit with the credit card and need it again. I don’t have another card..
Business Response
Date: 03/07/2023

March
7, 2023

Better
Business Bureau
*** ** ********* ***** ****
*** ****** ** *****

RE:
Better Business Bureau Case # ******** – ****** *******

To
whom it may concern:

We are in receipt of your letter
received February 23, 2023, regarding the above referenced individual. We are
reviewing the consumer’s concerns and sending a response directly to the
consumer with a disclosure consent form. Please allow 5-7 business days for the
consumer to receive the response in the mail. Upon receipt of the signed
disclosure consent form from the consumer, we will forward a copy of the
response to your office.

Please do not hesitate to contact
our office if you have additional questions or concerns.

Thank you.

******** ********* * ******** ********
The Bank of Missouri

Customer Answer
Date: 03/09/2023
Complaint: ********

I am rejecting this response because:

I don’t see where they removed all 10 charges of either 99.00 or 109.00. At the time before all this happen I was responsible for approximately 160.00 and I paid 50.00 and another 80.00 they charged me. I told them I do not want this charge card anymore. And the balance should be 20.00 or less on my part. Should be zero for all this trouble. Please if you look back at all my other charges the last few years you will see I was a very good customer. I paid the charge card off or close to it each month. Please know I made no charge that was . 99.00 or 109.00

Sincerely,

****** *******
Customer Answer
Date: 03/20/2023
Bank of Missouri is now asking me to disclose of nonpublic information that I don't feel comfortable providing, which they are saying is needed to proceed with my case.
Business Response
Date: 03/21/2023
We never received this customer's rebuttal dated March 9, 2023. Moreover, we never advised the customer that we would need to publish non-public information in order to proceed. We sent the customer a response, and enclosed the attached Consent to Disclosure form, giving the customer the option for us to furnish information to the BBB in connection with a response to the complaint. It is not mandatory for the customer to complete to continue our investigation. If the customer is not satisfied with the response we only sent to the customer, they may reach ******** ***** ****. to discuss the issue further at **************, as we stated in our response to the customer. Because the customer did not sign and return the Consent to Disclosure form, we cannot provide a copy of our response to the BBB.
Thanks.
Initial Complaint
Date:02/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in 2018 I opened in the account with ************** not understanding that the accounts were two separate accounts so I was paying ****** their monthly fee not knowing that ******* had their own fees for the equipment in 2020 when Covid first hit notify the ******* that I was going to forbearance and need to freeze the account because I had gotten Covid. Several times. main idea I still have the account in the account was still kept current when I went to go look at my credit report. this month I noticed I had several accounts on there that were showing late payments of 60 90 , 120 days late. They had the same account number just different companies. The companies where ******* ***** TBOM tbom retail for ******* retail Tb0M *****/******* all these accounts have the same exact account number and are reporting to my credit currently today as 120 days late 60 days late 90 day late which is from FCC standards is tearing up my credit report because it’s showing five companies of me having over 200 days late on a payment I reached out to *******. I reached out to *******. Both company said that the bank and Missouri is TBO M, and they’re the only ones that can remove the other four accounts that are on my credit report reporting that I would have to call and contact them I tried to call and contact them. The number is not correct and not working. I’ll try to email I sent mail also two ******* ******* and tBOM with no reply, and all of them saw a print out of my credit report, which I will enlist also in this as well all I want is to clear off the other four accounts and the hard inquiries that Are occurring every year from TBOM, which is *****, Missouri and just have the one. Account reporting to my credit
Business Response
Date: 03/07/2023

March
7, 2023

****** ******** ******
*** ** ********* ***** ****
*** ****** ** *****

*** ****** ******** ****** **** * ********

To
whom it may concern:

We are in receipt of your letter
received February 20, 2023, regarding the above referenced individual. We are
reviewing the consumer’s concerns and sending a response directly to the
consumer with a disclosure consent form. Please allow 5-7 business days for the
consumer to receive the response in the mail. Upon receipt of the signed
disclosure consent form from the consumer, we will forward a copy of the
response to your office.

Please do not hesitate to contact
our office if you have additional questions or concerns.

Thank you.

Customer Relations – Contract
Services
The Bank of Missouri

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Customer Complaints Summary

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Bank of Missouri is NOT a BBB Accredited Business.