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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the last week, I have been receiving illegal Spam emails that are solicitations for something called an ****** Card. The emails are illegal as the opt-out/unsubscribe link is not functional. The only attempt to contact the bank was met with the following reply: "Thank you for contacting our ******™ Banking Customer Service Team!
      We’re getting back to you regarding your last email. Unfortunately, we can’t process that request.
      We apologize we couldn’t be of more help. Let us know how else we may assist you.
      Thank you for choosing ******™ Banking."

      Possibly some time today, will also file a complaint with the government in an attempt to stop these illegal messages! I did not lose any money, they are just annoying, and have waste time dealing with them.

      Can attach the email that came this morning, the actual bodies are indentical.

      Business Response

      Date: 02/27/2023




      ******** *** ****


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      *** ****** ******** ****** **** * ******** * **** *********

      To
      whom it may concern:

      We are in receipt of your letter
      received February 20, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:02/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of Missouri sales your debt to a third party debt collection that in return threatens you with litigation if said debt is not paid. Bank of Missouri fails to notify you of collection agency that they have placed your account with, when making an attempt to pay said debt. Bank of Missouri is out of compliance with many fair credit reporting statutes.

      Business Response

      Date: 02/27/2023

      ******** *** ****




      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      *** ****** ******** ****** **** * ******** * ****** ****

      ** **** ** *** ********

      We are in receipt of your letter
      received February 16, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:02/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 2022 I had applied and approved for a ***** ***** program fee was paid. About an hour after, I decided that I didn't want the account due to the fees. I called and tried to close the account and requested my money that was paid. Was told it would take weeks for me to get refunded. 5 months and several hours on the phone, I finally got my program fee returned. For the past 3 months I have been receiving emails and statements on my past due amounts for a account that was never opened or used. It appears that they are changing me late fees on returning my program fee. I do not owe any money for this account. I have made several attempts to resolve this issue and have been told this would be taken care of. I just received another statement with another late fees. Please assist me with resolution.

      Business Response

      Date: 03/09/2023




      March 9, 2023


      Better Business Bureau
      ***************************************************************************************************

      RE:Better Business Bureau Case # ******** *************************

      To whom it may concern:

      We are in receipt of your letter received February 16, 2023, regarding the above referenced individual. We are reviewing the consumers concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************


    • Initial Complaint

      Date:02/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/03 TBOM/ASPIRE reported my account closed to the credit bureaus. However that wasn't reflected on the statement generated on 02/04 or on my online portal. I accept full responsibility for the late payments. It seems like deceitful business practices that I had until 03/01 to make the full payment and that my account was still active. I feel that I should be given until 03/01 to make the payment and that my account should be reopened. I only knew my account was closed because I checked my credit report and confirmed with customer that it was indeed closed. I have been out on leave at work due to a disability and just now coming back to work.

      Business Response

      Date: 02/27/2023




      ******** *** ****


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      *** ****** ******** ****** **** * ******** * ***** *****

      ** **** ** *** ********

      We are in receipt of your letter
      received February 15, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:02/09/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with BK OF MO and do not have a contract with BK OF MO and they did not provide me with the original application as I asked

      Business Response

      Date: 02/10/2023




      February 10, 2023


      Better Business Bureau
      211 ***********, Suite 2060
      ********, ** 63102

      RE:Better Business Bureau Case # ******** *****************************

      To whom it may concern:

      We are in receipt of your letter received February 9, 2023, regarding the above referenced individual. We are unable to locate an account by this consumer, based on the information they provided in their complaint, and are responding to them directly for more information, so that we may further investigate this matter. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************


      Customer Answer

      Date: 02/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me that this will be removed from my credit report.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account number ************ Account number ************ This company is a terror in resolving any matter. I contacted the company several times phone, email and US mail for a verification with no response but a canned answer. I reported this is violating my rights as it is showing this company and another company with the same account number but different history. I have been in contact with all credit agencies with this false reporting.

      Business Response

      Date: 02/16/2023




      February
      16, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      RE: ****** ******** ****** **** * ******** * ******* ********

      To
      whom it may concern:

      We are in receipt of your letter
      received February 7, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


      Customer Answer

      Date: 02/16/2023

      Complaint: ********



      I am rejecting this response because:







      Sincerely,



      ******* ********

    • Initial Complaint

      Date:02/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Deposited the check into my check into the account on 02/02/2023. In the amount of $5800.90. It showed that it was deposited and it showed that it was credited into my account the same day. I called yesterday to check my account and showed that the money was not in my account. I spoke with someone at the bank to see what was going on. They do not know where the money went to. They were putting a hold on my account until this Friday 02/10/2023. Then the money would become available to me. I do not see any money credited to me because it looks like it was taken out of my account. I would like my money back in the amount of $5800.90

      Business Response

      Date: 02/22/2023

      This customer presented a check for deposit that appeared to be fraudulent.  There was a hold placed on the account until the check cleared.  Unfortunately, this check was returned as fraudulent and the funds were reversed from the customer’s account.  This is a normal practice at financial institutions.

    • Initial Complaint

      Date:01/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Bank of Missouri, *** ******* ****** ****, debited my account for $399.26, when the regular payment was supposed to be $37.30 taken from my account by auto debit on the 12th of each month. I filed a complaint with my bank, ***** *****, who recaptured the incorrect amount. In the meantime, ******* retaliated against me and levied a $30 late payment previous cycle charge on my account in addition to additional interest in the amount of $2.94. My account was not late. My account has never been late! My account was debited for the incorrect amount at no fault of my own. The pictures show previous payments all AUTO DEBIT on the 12th of the month.

      Recent Transactions
      Pending Transactions

      PREV CYCLE - LATE PAYMENT

      Jan 27, 2023
      $30.00
      INTEREST CHARGE PURCHASE

      Jan 7, 2023
      $2.94
      WEB PYMT - REVERSAL

      Jan 7, 2023
      $399.26

      Automatic Payments
      ***** ***** BANK
      12th of each month
      Minimum Payment
      view/edit

      Business Response

      Date: 02/08/2023




      February
      8, 2023


      Better
      Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** – ***** *********

      To
      whom it may concern:

      We are in receipt of your letter
      received January 29, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time within 3 months I have dealt with a fraudulent account issued by the bank of Missouri. I just called them at ********** and asked to speak to the fraud department and was hung up on. I need this bank to close all account associated with me I have never been to Missouri or heard of this can not happen again. I have only received 2 fraudulent accounts in my life and they both happened within the past year and they are both resulting from bank of Missouri. I have already filed a claim with ******** ********* and will file another claim with them. I need all accounts closed and never issue another account in my name going forward. This has costed me so much time and stress, and with this not being fixed in the initial fraud account is going to only add to that. I have added a picture of ******* **** ******** which is the account I just received the second time. The first time was with ******* ***.

      Business Response

      Date: 02/08/2023




      February
      8, 2023


      Better
      Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** * **** *******

      To
      whom it may concern:

      We are in receipt of your letter
      received January 27, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      ******** ********* * ******** ********
      The Bank of Missouri


    • Initial Complaint

      Date:01/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a credit card and got approved and they issued a card on Dec 13th still have not received my card. I have called multiple times they said they couldn’t expedite the card so I put a bad review on their site and got and email saying they would expedite my card. Still have not received a card. Called and they said yes it has been expedited but couldn’t give me a tracking number because it was mailed priority mail which comes with a tracking number. I still have not received my card.

      Business Response

      Date: 02/06/2023




      February
      6, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      *** ****** ******** ****** **** * ******** * ****** *******

      To
      whom it may concern:

      We are in receipt of your letter
      received January 26, 2023, regarding the above referenced individual. We are
      unable to locate a recently opened account by this consumer, and are responding
      to them directly for more information, so that we may further investigate this
      matter. Please allow 5-7 business days for the consumer to receive the response
      in the mail.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    Bank of Missouri is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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