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Business Profile

Auto Service Contract Companies

Eleras Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 207 total complaints in the last 3 years.
  • 74 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of initial transaction: 06/20/24 Amount paid: $200.00 Company: 4Everhome Warranty Attempt to get my $200.00 refunded, but denied by said company, I'm also asking for a refund of $30.45 for overnight **** mailing of my handwritten cancellation request and refund. I've contacted the company numerous times, but was never able to get the help i needed, but rather they attempted to keep me in their system so they would not have to refund me is the abbreviated message. I've uploaded documentation that I kept track of as well as their marketing card that caught my attention, as it stated that I could register for uninterrupted protection. That alone was false advertising.

    Business Response

    Date: 12/23/2024

    To Whom It May Concern:

    Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience. I can confirm that we are in the process of refunding the rest of the payment. If you have any further questions please do not hesitate to call. Thank you.

    Customer Answer

    Date: 12/26/2024

    Please see the attached copy of the $4.04 refund check from Eleras Group / aka / ************* dated October 3, 2024. They did not respond with the amount they would be refunding regarding the request, nor did they state a date that such would be released. I do not agree with their statement at this time. Thank you 

    Customer Answer

    Date: 12/26/2024

    Complaint: 22709126

    I have reviewed the business' response and am rejecting it because:

    Please see the attached copy of the $4.04 check that was refunded to me on Oct. 3, 2024. Your response to BBB did not state the amount or the date that the remainder of the refund would be sent. I look forward to a fair amount due to the circumstances that occurred. That information was received by your firm on June 24, 2024. Today is December 26, 2024.

    If further information is needed, please explain in detail and I will be happy to provide. 

    Sincerely,

    *. ***** New

    Business Response

    Date: 01/02/2025

    To Whom It May Concern:

    The entire $200 was refunded back to the card on 12//23. If you have any further questions please call customer service. Thank you.

    Customer Answer

    Date: 01/03/2025

    This response appears to be the same as their initial response. Neither of which provided answers to my questions regarding an anticipated date and the amount of the refund. I cannot accept this until I have something in writing from them other than what appears to be a canned response to situations such as this. What should I do now? Reject it again?

    Thank you for all your time and assistance,

    *. ***** New

     

    Customer Answer

    Date: 01/03/2025

    Complaint: 22709126

    I have reviewed the business' response and am rejecting it because:

    This response appears to be the same as the initial response. Neither of which provided answers to my two questions regarding the amount and date for the refund. I cannot accept this until I have something in writing other than what appears to be a canned response.

    Please provide a refund amount to be paid and an estimated date of mailing. 

    Sincerely,

    *. ***** New

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint almost a month ago demanding an immediate refund of my money from these scammers. Here we are one month later and ZERO response. I know you can see my information and I told you guys if you do not refund the payment immediately then I would be contacting the consumer protection divisions and the department of justice. It appears that I was taken for a fool and thought these promises were empty. I will be contacting them immediately unless I receive my refund check within 14 days.

    Business Response

    Date: 12/20/2024

    To Whom It May Concern: 

    We are in the prrocess of having customer service reach out to you to get this taken care of. Thank you.

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the account/service prior to the due date. I sent an email to cancel, and I also called to make sure it was canceled. However, I still receive phone calls and emails stating that payment is due.

    Business Response

    Date: 12/09/2024

    To Whom It May Concern:

    We apologize for any confusion or misunderstanding. Our recortds indicate you called on 10/11 but by the end of that call you agreed to keep the policy. Can you please call back so they can get you properly canceled out? Thank you and have a great day.

  • Initial Complaint

    Date:11/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing this on behalf of my mother who is 93 and blind. Eleras/4Ever Homes fraudulently charged her for an home insurance policy. A representative lied on a call saying my mother called them to get the policy and she listened to call. They would not let me listen to the call and thats because there wasnt one. Being blind and living in a retirement home my mother has neither the ability to make the call nor the need for a such a policy. I discovered they had charged my mother twice on 6/6/24 and 7/6/24 each in the amount of of $275. I was able to get a partial refund of $347 but they would not pay the remaining $203 based on their policy. So they have stolen that money from my mother. The fraudulent account is under my mothers name ********* ********** with the phone number of ************. I attempted to resolve the issue but as mentioned was lied to on the phone. I included my phone and email in the complaint information if anyone needs to contact me. My name is **** **********.

    Business Response

    Date: 12/04/2024

    To Whom It May Concern:

    We do apologize for any misunderstanding or confusion. We do have the call that your mother called in on 6/4 and set the policy up. We also mailed the policy to her and it arrived on 6/12 according to our records. Cancel policy does require a policy to be canceled within the first 30 days for a full refund. Please reach out to customer service if you have any further questions. Thank you.

    Customer Answer

    Date: 12/09/2024

    Complaint: 22618351

    I have reviewed the business' response and am rejecting it because:



    Sincerely,

    ********* **********

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had started with this business on 5/7/2024. The vehicle was declared a total loss due to a tree falling on it in July 2024. I contacted ******* at that time to cancel policy # *****************. I was given instructions to submit letter requesting refund and I sent the letter on 7/19/2024. Was informed that the refund would arrive approximately 9/25/2024. It was not. Called them again and a "supervisor" told me the refund would arrive 10/28/2024. Still no refund has been received. Called today and I'm still being given a song and dance about the refund.

    Business Response

    Date: 12/05/2024

    To Whom It May Concern:

    Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience.
    Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. We do apologize for the delay, I can confirm that a check was mailed to you on 12/3. Please allow 5-7 for arrival. Again, we are sincerely sorry for the delay. Please give us a call back if you have any further questions.

    Customer Answer

    Date: 12/08/2024

    The refund check was received.  That was all I expected,  just 4 months later than the Company originally stated. 

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early Oct. 2024 I received a "time sensitive" letter offer*** a protection plan for my 2024 GMC truck. It cost ****** per month for 24 months and would cover up to 36 months. After check*** th***s over, I found this coverage duplicates the coverage that was included in the vehicle cost. Therefore the Elerus policy was unnecessary. A payment was pulled from my **** card for ****** on Oct 2, 2024. I called Elerus on 10-11-24 to cancel which was within the 30 days. All I got was an argument. On 10-15-24, I sent a letter, registered mail, to the address that was to be used for cancelation. Somehow it was never received. On 10-28-24, I tried again us*** priority mail, as of now they have still not received it. Since then ****** phones us everyday for payment. We just want this canceled and to stop recei *** phone calls. ******* has refunded 2 payments, a third payment with late charges is still in fraud resolution. If they would have just canceled this on the 11th dur*** my phone call this would have been resolved. Thanks

    Business Response

    Date: 11/25/2024

    To Whom It May Concern:

    We apologize for any misunderstanding and confusion. Our records indicate that you called in October 10th to cancel but then after speaking to the representaive you decided to keep the policy. We do apologize, but the letter of cancellation was never received. As of this time your policy is still active. Please call customer service if you have any further questions. Thank you.

    Customer Answer

    Date: 11/26/2024

    Complaint: 22578725

    I have reviewed the business' response and am rejecting it because: I have been contacted by the company many times and told them I did not want the policy. I was very clear. According to **** my letter was finally picked up by Elerus on 11-21-24. I still want this policy canceled. 





    Sincerely,

    ****** **********

    Business Response

    Date: 12/02/2024

    To Whom IT May Concern:

    Our records indicate this policy was canceled on 12/1.

    Customer Answer

    Date: 12/03/2024

    Complaint: 22578725

    I canceled the policy back in October, if they got the impression.that I wanted to keep it ,they are wrong. They argued till I couldn't stand it anymore. I reject the response due to the possibility of them trying to take money back from me. I owe nothing.



    Sincerely,

    ****** **********

  • Initial Complaint

    Date:11/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was tricked into purchasing this policy and want this canceled IMMEDIATELY.

    Business Response

    Date: 11/19/2024

    To Whom It May Concern:
    Thank you for bringing your concerns to our attention regarding your experience with our business. We strive for transparency and honesty in all our interactions. We assure you that we do not engage in any fraudulent or deceptive practices.If you would like to cancel your policy please call customer service at ************. They can take care of that for you. Thank you.

  • Initial Complaint

    Date:11/13/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was notified by letter regarding vehicle factory warranty on my new vehicle being expired. Called the number and spoke with a ***** he explained that he was affiliated with ****** Dealership where I purchased my vehicle and that my factory warranty had expired and he was able to offer me a warranty for a down payment of $199 for the first 2 years. Received a confirmation number of my payment and a customer service number. I spoke with ****** and they reported they are not affiliated with Eleras Automotive Group LLC and that I have factory warranty on my vehicle and don't need this additional coverage. I contacted Eleras customer service and they assured me that they would cancel the policy and refund my money in 2-3 business days and then when I called back on the 3rd business day since the money hadn't been refunded in my account I was told by a female representative that the refund would be around December 22nd. I later called back same day and was told to check my account at the end of the business day tomorrow. I went to bank and closed the account and opened a new account for fear that they would try to withdraw additional funds from my account. After reading the things here on BBB about the company, seems this company is a FRAUD and ****.

    Business Response

    Date: 11/14/2024

    To Whom It May Concern:
    Thank you for bringing your concerns to our attention regarding your experience with our business. We strive for transparency and honesty in all our interactions. We assure you that we do not engage in any fraudulent or deceptive practices. Since you paid with a bank account it does take longer to issue the refund. It will be sent in the form of a check by mail. If you have any further questions, please give customer service a call. Thank you.

    Customer Answer

    Date: 11/16/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****** ******

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont even know this business. But, I received a notice of a cancellation of service contract for non-payment. I dont even own a car! I have never had any contact with them until today in order to check this Notice of Cancellation. Its fraud.

    Business Response

    Date: 11/14/2024

    To Whom It May Concern:
    Thank you for bringing your concerns to our attention regarding your experience with our business. We strive for transparency and honesty in all our interactions. We assure you that we do not engage in any fraudulent or deceptive practices. Our records do indicate that you called in on 8/16 and set up a policy. You did have a policy with us but it is now canceled for non pay. 

  • Initial Complaint

    Date:11/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe they cheated me for the total of $275..00. The company is Eleres Automotive

    Business Response

    Date: 11/12/2024

    To Whom It May Concern:

    We apologize for any confusion or misunderstanding. IT does take up to 5 days for a refund to go back into your account. Our records indicate you canceled on 11/11 so please give 5 business days to see the refund. IF you have any further questions please contact customer service. Thank you.

Eleras Group, LLC is NOT a BBB Accredited Business.

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