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Business Profile

Door Installation

Stl Custom Barn Doors LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. **** did not install the doors according to project requirements we discussed. He used a 1-rail track instead of a 2-rail. I now cannot open my pantry drawers because the doors won't open all the way and there is a large gap on the side of the door opening because the doors can't close properly. 2. **** did not use the header board but charged me for it. 3. **** caused damage at install requiring me to have to paint right around the doors. 4. **** cancelled the morning of install (the day my contractor could be there for the install). Promised discount due to inconvenience, but never given. 5. One of ****** guys damaged the ceiling while carrying the door to the pantry. 6. **** did not hang the doors level - near the top of the door, the gap from the wall is about 2 inch. As it nears the floor, it's about a 3-inch gap. It is hung at a slant. 7. **** installed the doors to where the gap that is caused from one door being behind the other is on the wrong side of the pantry. The gap should have been installed on the side you can't see. 8. **** tried to overcharge me on final payment, in addition to NEVER deducting for header board and cancellation discount. 9. After things didn't turn out well, **** became very rude, condescending and made me very uncomfortable. I felt I couldn't express my concerns safely. 10. After saying he'd order a 2-rail track (would take about a week to come in) and come back to fix the issues, **** has never come back. It has been lie upon lie and I'm still left with doors that don't work correctly and are not installed properly. 11. ****** excuse was that he didn't know about the pantry drawers. We didn't feel the need to discuss that as we asked for a double-track and should have gotten it. And, did he not see the pantry drawers when he came for the install and know it wouldn't work??? Not sure how a knowledgeable ********* couldn't figure out the single track wouldn't work. 12. This will be very expensive to fix.

  • Initial Complaint

    Date:09/05/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a deposit of approximately $1279 with STL Barndoors in May 2021 with an agreed installation date of August 2021. I spoke with **** who said there were staffing shortages therefore they had to keep pushing out my order. As I continued to follow up, he stopped responding to my calls and emails. I never received the door and the company has not processed a refund as requested on multiple occasions.

    Business Response

    Date: 09/06/2022

    We refunded the deposit to the consumer. 

Stl Custom Barn Doors LLC is NOT a BBB Accredited Business.

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