Reviews
This profile includes reviews for Pundmann Ford's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJen W
Date: 10/22/2024
1 starI bought a car in June 2024. Brand new, but had hail damage. I signed a contract that they would fix it. They didnt take the car to fix until July 31st after I asked when they would be fixing the hail damage. They stated they were get it fixed in a week but after the collision shop reviewed the damage they didnt inform the right people to report that the damage needed new parts until 14 days after when I called every department demanding answers. They offered for me to take my car off the lot but I refused since they forgot to fix it the first time. I dont trust their communication in their own organization. I cant trust their word or promise on quality and customer care. Here we are October 22, *********************************************************** second week of October. No car. I have had to use 4 loaner cars from them and the dealers make me feel guilty as they have to turn around and sell these for a discount since I drove them. I am truly disappointed in the excuses and its out of our hands. They have been badgering me for a review on my experience because thats all they care about. They dont care about me as a customer or my purchase of a beautiful car. Any of my friends in the market for a **** will not be recommended to buy or even look here.Review fromPaul G
Date: 10/21/2024
2 starsPaul G
Date: 10/21/2024
I test drove a used F150 at Pundmann. Later, I negotiated a price with the dealership and sales associate. We agreed upon a price, and I was asked to make a $500 deposit as *******. The deposit was made. We agreed to close the deal early the following week. I was notified Monday of the following week that the vehicle was sold. I'm confident they received a better offer on the vehicle and put my offer in the trash. My complaint is that we had an agreed upon price and this dealership was perfectly fine taking my money, to hold the vehicle on their terms, but if I would have turned away from the same deal, they would have kept my deposit. This is a shameful business practice.
Pundmann Ford
Date: 10/22/2024
will contact sales managersReview fromJohn M
Date: 08/15/2024
1 starI took my F 150 into Pundman. Told them there was an issue with the coil in cylinder 3. 4 weeks went but and got a call saying I needed a battery replacement. I told them thats odd its a new ***************** battery and I want to keep it if its bad so I can check it out. They called me the next day and said hey that battery was good after all but you need a new motor. The real and shop ****** agreed compression below 70 on at least 3 cylinders needs new motor. I told them even if thats the case I would still have ignition issues. Was there any spark at cylinders? I got a I think they checked that. I ask what would be the charge to work on that and they quoted me ***** just to work on wire harness with no guarantees that was even it. I towed vehicle from there to Suntrupt Fotd. Next day tech unplugged cylinder 3 replaced fuse for ignition and drove it in the shop. Diagnosed with a bad pigtail on cylinder 3 shorting coil and fuse. Fixed and picked up the next day. Motor was 100 % perfectly fine. Pundman ******** made no attempt to talk to me about the gross miss diagnostic or fraud trying to sell me a motor. I would never use or by anything from them. Im now filling fraud charges against them with the Federal Trade *******************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.