Complaints

This profile includes complaints for Royal Canin U S A Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Royal Canin U S A Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Royal Canin U S A Inc

  500 Fountain Lakes Blvd Ste 100 Saint Charles, MO 63301-4341

  
• 

  Royal Canin U S A Inc

  315 Cool Springs Blvd Franklin, TN 37067-1632

• 

  Royal Canin U S A Inc

  2779 Rademakers Way Fremont, NE 68025-8044

• 

  Royal Canin U S A Inc

  315 Cool Springs Blvd Franklin, TN 37067-1632

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you regarding accounting for All About Animals which I have spent hours on the phone with your customer service trying to resolve. We have 4 Credit Memos which have not been applied to our statement dated 5/21/25 nor the current invoices. I am trying to pay our bill but your statements to your customers only show outstanding invoices and no credits. No one in customer service can tell me where these credit memos are applied. It seems as though your company is hiding your customers credits. Can someone over there please fix this and send me a correct bill? or put it on my web portal where it does not appear either. Please don't send me your exel spreadsheet which I have received several and they do not answer these questions.

  

  Business Response

  Date: 06/16/2025

  Thank you for reaching out and I am sorry to hear of your experience. It looks like you have a current case open with our Finance team and they will be reaching out to help resolve your issues. 

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For approximately the last 3 months, the Hair and Skin brand of canned wet cat food has consistently been found to be partially spoiled when the cans are opened. The top layer is a greyish hue, indicating that air is able to enter the can during or after sealing. I have purchased 12 cases of 24 cans each over the past 3 months, and every can has been found in the condition described above.

  

  Business Response

  Date: 05/29/2025

  Thank you for reaching out and I am sorry to hear of your experience. Based on your name, phone number and email address, I am unable to find any open cases or contacts you may have had with our Pet Owner Experience team. To best assist you, please reach out to ************** with the best by and batch details located on the bottom of your cans so our team can create a case and request and investigation with our Quality and Food Safety team. 

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 20 bags of Adult Yorkie dry food (I have 7 yorkies), I like to purchase enough to last close to a year since I live in a remote location and since I have so many dogs I would need to constantly need to get food, and always feel like its good to be prepared. As soon as the order arrived today (5/8/2025) I saw that every single bag had expiration of October 2025 this year (within 5 months). There is absolutely no way I will get through these in 5 months. I have purchased directly from Royal Canin website previously and the expiration was well over a year. They say their dry food has 18 months shelf life after packaged so this means they sent me an order of 20 bags that has been sitting in their warehouse for ************************************************************************************************************ feel stupid for doing that. She even chuckled that the fact I said she was being of no help by replacing it with bags with a longer expiration. I have also tried following up with their agents on their website with this response "5/8/2025 Hi there! Thank you for reaching out to Royal Canin!I am so sorry! Unfortunately it is not possible for us to accept a return without these requirements due to our policy. We trust that you will understand the need for us to adhere our policy.If you are unable to use the product, please feel free to donate it to your local shelter or veterinarian, or dispose of it as needed. We sincerely apologize for any frustration this may have caused and thank you for your understanding. Please let us know if you have any questions and thank you for choosing Royal Canin.Kind regards,**** Case Number is 08482638."I did not even ask for a return on all but exchange on at least half of the bags so they would have a longer shelf life so it can be used by me.

  

  Business Response

  Date: 05/09/2025

  Thank you for reaching out and I am sorry for any frustration. I have been able to locate several communications (phone recording, chat and email) with you and another person regarding this situation. I've identified 2 orders placed for a total of 20 bags; 1 order in August 2024 for 10 bags on one account and 1 order placed May 2025 on a separate account. At this time, your request for a refund or replacement cannot be honored as the product you have is outside of our replacement/refund policy since it is not near its expiration date. Please know that our warehouses and distribution centers will not send out product that is within 30 days of its expiration date. Since you are a member of our D2C program you can adjust your auto shipments to fit the ideal timeframe to receive food for your pets. If you have any additional questions, please let me know. 

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Royal Canin produces a type of prescription cat food called Ultamino that has been out of stock for months and has provided no information around what causes the outage, or when the product will be back in stock. Calls to customer service representatives are met with scripted responses to try a different type of diet, which is not an acceptable option as the cats that use this type of food have severe allergies. Cats have died due to the lack of urgency on restocking this product and communication regarding the issue has been essentially non existent. Read the review page on this product to get a better idea of the stress that customers are going through:****************************************************************************************************************

  

  Business Response

  Date: 04/14/2025

  Thank you so much for reaching out, and Im truly sorry for the frustration and worry this situation has caused. 
  
  I took a moment to personally review your previous calls and emails with our Pet Owner Experience Team, and based on that, I can confirm the information you've received so far is accurate.  At this time, we still dont have a confirmed return date for the feline Ultamino formula. The delay is due to ongoing shortages of the high-quality raw materials required to produce this diet. Please know our Supply Chain and Production teams are working with urgency and care to resolve this, because we know how important this food is to pets like yours.
  
  If the current options arent working for your cat, I truly encourage you to connect with your veterinarian. They may have alternative recommendations that can provide relief while we work to get Ultamino back in stock. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Royal canin upper management are refusing to return a phone call back to me regarding a issue with a customer service rep ***** they will call me back and they have not called yet

  

  Business Response

  Date: 01/24/2025

  Thank you for reaching out to Royal Canin and I am sorry to hear that you are not satisfied with the customer service you have received. After thorough review of your cases and phone calls from the last week, each agent you have spoken to have provided you with appropriate and complete responses. Because of this, a response from a senior veterinary technician would not provide any additional level of detail, therefore the request for a call back would not be completed. If you have any nutritional questions, we are happy to assist.

  Customer Answer

  Date: 01/27/2025

  Complaint: 22824701
  
  I have reviewed the business' response and am rejecting it because:

  I demand a supervisor to contact me
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 01/29/2025

  We understand your frustration, at this time a supervisor will not be completing a follow up call. We have reviewed your previous contacts and each agent has answered your questions and the solutions they have provided you have refused. Our agents nor our supervisors are able to influence what retailers carry our products which you stated as the purpose of the supervisor follow up call. If you have nutritional questions, we are happy to answer those moving forward. 

  Customer Answer

  Date: 01/29/2025

  Complaint: 22824701
  
  I have reviewed the business' response and am rejecting it because: I was told by a representative that a supervisor would be contacting me. When I spoke to a representative I asked for assistance in finding a store that carries their products and they refused. 
  
  
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 01/31/2025

  The information I am looking for is regarding the website for your business and who carries the dog food. For example, ******** is listed on your site but they do not have this product. Pet supply plus, as another example, has stated that they haven't carried this dog food for 10 years. I have spoken with managers at these locations and they have stated that they haven't carried it for a long time. This is what I am trying to get information on and communicate: it is entirely misleading and false information.

  

  Business Response

  Date: 01/31/2025

  After reviewing your calls, you have been inquiring about ******** products. The ******** website is controlled by a marketing firm, and we can certainly provide the feedback that the list of current retailers is not up to date. Our team has also offered various online retail choices that have been confirmed to currently carry the ******** brand. At this time, our Pet Owner Experience team has offered all information available to us. 

• Initial Complaint

  Date:07/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Royal Canin offers a $30 rebate towards medicinal dry dog food. My dog has been on a renal diet for over a year. I tried to get the rebate however, the company representative stated that they only offer coupons or rebates for non-medical products. Also, the rebate applied only to Canadian residents and does include medicinal products.

  

  Business Response

  Date: 07/09/2024

  Thank you for reaching out and we apologize for any confusion. Royal Canin US does not offer any current rebates. In the past when rebates have been offered, it has been on veterinary exclusive products. Royal Canin US nor US based retailers cannot honor rebates offered by Royal Canin ******. If you have additional questions please let us know. 

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Guinness has been eating royal canin pr wet and dry for years. It is the only good he can eat, hes suffers from IBD. The past two months he has been getting ill from the food. I tried another limited ingredient rabbit food and he tolerated it so I know he hasnt developed an allergy to rabbit. I suspect Royal canin changed their formula without warning or has a quality issue. People in my IBD support group are experiencing the same issue with royal canin. Their cats, like mine are throwing up, having terrible diarrhea and weight loss. This company is poisoning our pets!! They need to be investigated.

  

  Business Response

  Date: 06/10/2024

  Thank you for reaching out and I am sorry to hear that ******** has not been feeling well. Based on your contact information, it does look like you have spoken with our Pet Owner Experience Team and an investigation has been initiated. Once the Quality and Food Safety Team finish their review, our Complaint Resolution Team will be in contact. At this time, I can report that there have been no recent changes to the feline Selected Protein PR. I look forward to assisting you further

  Customer Answer

  Date: 06/11/2024

  Complaint: 21811452
  
  I am rejecting this response because Royal Canin is having a quality issue with their manufacturing/ingredients and is not publicly admitting it nor doing anything about it. Pets across the country are getting sick all at the same time. The issues started this year around late winter/spring. There is an online consensus of pet owners of IBD cats having issues with RC food when previously, in cases for years, had been eating the food just fine. Its terrifying for this niche of consumers because we dont have many or in my case next to none other options of food to feed our IBD cats. I want Royal Canin to take the complaint seriously and investigate why iBD kitties are being triggered all of a sudden starting earlier this year to their prescription food. Something is being added to cause the flare *** peoples IBD cats are experience. There is a woman in our group whose cat actually died. 
  
  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/14/2024

  We understand your concerns and can assure you that we are taking this matter seriously. Your case is still under investigation, we can report there have been no other complaints against this batch and there have been no changes to the feline Selected Protein PR since 2020.

  Customer Answer

  Date: 06/17/2024

  Complaint: 21811452
  
  I am rejecting this response because: ******** was sickened by your food and has not recovered. I have photos of him prior to the incident and he was extremely healthy. Im in the process of getting him in with an internist. Your food made him sick. He has lost so much weight. He is only 5 years old. He was fine until he ate your dry pr food. He got sick immediately from it and hasnt recovered from it since! He has been eating it for years so dont tell me nothing changed. Something changed or you have a quality issue. Im sending you his vet bill. 

  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Royal Canin specialized diet food for my dog ********************* On the second back, he stopped eating it and we had to switch to normal renal food. The Hyrdolyzed renal has a bad odor to it. I contact support, but they told me to call Petsmart where I purchased it. However, the Royal Canin website has a 100% guarantee and instructs the consumer to contact support - not the store.

  

  Business Response

  Date: 05/14/2024

  Thank you for reaching out and I am sorry to hear that your pet is not liking this new bag of Multifunction HP + Renal Support. After reviewing the notes, bad odor had not been notated. I am happy to gather the best by and batch information from the bag your pet is not eating so we can investigate further. Regarding the guarantee, the website states to contact ************* to report the batch information on concerns, but for returns or replacement product that is generally managed through the place of purchase. Please let me know if you have additional questions 

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This report is re: Royal Canin's Low fat GI canned dogfood. We order 2 cases (24 cans) every month from Chewy for our 9lb Yorkie. The trouble started in Oct 2023. The product was thick and gluey, our chronically ill dog wouldn't eat it. I sent an email to Royal Canin with pics, no response. Same problem again around December, ***** replaced all those cases. Around January of 2024 received products that were extremely wet, ''fluffy" and gray in color, and our dog would only eat these if she was extremely hungry. For months of Feb/March 2024 same product, same reaction from our dog. I thought the reason the dog would not eat was because of her illness. She was looking emancipated , her spine was visible from not eating. Well, we got a case of 'normal' Royal Canin low fat dogfood for ***** and suddenly our dog was eating like 'normal', she loved the dogfood, was excited to eat unlike the previous 3 months and has been gaining weight back after going down to 8 lbs. This is when i realized the recent 4 cases of Royal Canin Low Fat GI dogfood quality was inferior. I am now working on transitioning her to a different brand. This dogfood not only cost a lot of money but has cost our dog's health, and caused so much stress trying to feed our dog. I had thought and almost did put our dog down because i couldn't feed her quality food that she needs because of her health issues. i went to Royal Canin's website on 4/13/24 to write a review and saw 5 other reviews with same experience of poor quality food. Today, 4/15/24, I went to their website to see if they published my review and found that they not only did not publish it, but they also buried those recent poor reviews. Shame on them. They should have a perfect product at the price they charge and their years in business. I'm writing this as a warning to present and future pet owners to save them the grief we've had.

  

  Business Response

  Date: 04/16/2024

  Thank you for reaching out and I am sorry to hear that your pet did not do well with the canned GI Low Fat. Complaints and concerns are something we take very seriously especially when contacted directly by customers, and we would like to obtain as much information as possible to investigate the situation thoroughly. Looking at records we received your email on 4/12 530 CST and replied on 4/15 early afternoon with the following questions and have not yet received a reply. To initiate the complaint and investigation, please provide:

  What is the *** barcode?
  What is the Best Before Date?
  What is the Batch Code?
  When was the product purchased?
  Where do you store the food?
  Was there any damage to the packaging or storage?
  Will you please provide a photo of the product?

  I sincerely apologize for your experience, and I look forward to assisting you further.

  Customer Answer

  Date: 04/19/2024

  UPC barcode: ***** 47071
  best before date: Feb 04, 2026
  batch code: 406C1RS002
  date of purchase: Apr 09, 2024
  where do you store the food: Chewy.com
  was there any damage to the packaging or storage: A few dented cans but no significant damage.

  

  Business Response

  Date: 04/22/2024

  Thank you for sharing the batch information from your latest shipment. Without the best by and batch details from the previous cases that did not meet your expectations, we are unable to investigate further. For batch starting with 406- 04 Feb 2026 we can report that there are no other complaints of vomiting or palatability on this batch. For batch starting with 346- 10 Nov and 12 Nov 2025 we can also report there are no other complaints of vomiting or palatability. Your feedback has been shared with our Quality and Food Safety team of the unsatisfactory texture. If you have any other questions or issues, please let me know 

  Customer Answer

  Date: 04/25/2024

  Complaint: 21576811
  
  I am rejecting this response because:  they responded as expected using a template excuse.   They can read  reviews on their own website and or Chewy's to see how their product is actually doing.  There's already been complaints about the last batch from customers on both sites.  Again, shame on them for abusing their customer's trust and causing so many pets to be sick, it's obvious they don't care by putting out those inferior products, over and over.  So my question to them is this: Do you no longer have a Quality Control Dept?  If you do it would be a good idea to address the incompetence there.
  
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We filed a complaint two times with Royal Canin letting them know that something was wrong with the dog food called renal support D canned food with the best by dates of January and February of 2026. Even our vet smelled the food and agreed that something was wrong with it. They have not contacted us back regarding the food or to let us know if it was safe to feed our dog. They have not let us know if they changed a vendor for an ingredient or if an ingredient was off or if something happened with the batch. Our dog got sick and we are now having to transition to a completely different food which is really hard for her as she is 16 and has an extremely sensitive digestive system. She has eaten this food for almost 4 years and we are very well aware of the way it is supposed to smell. We also saw on chewy that a feedback was left for the same food describing the same problem with the smell being wrong. We would like them to contact us to let us know whether or not the food has been looked at and if they have found what the problem could have been instead of just blowing us off and ignoring us. We feel this is extremely important because it is for the well-being and daily feeding of our renal insufficient dog. We were told to just return the food to chewy when we called them and chewy did refund however that's all Royal Canin did no response to our filing regarding what they checked out or if they even did check out the problem with the food. In the meantime our dog is suffering. We sent the food back three times for new batches and every batch that came back had the same problem with the same dates.

  

  Business Response

  Date: 04/05/2024

  Thank you for reaching out. We understand your concerns and hope we can address them here. Our supervisor team has reviewed your case, and it was not noted in your case that you wanted a follow-up contact once the investigation at the factory was complete. This issue has been addressed with the agent and coaching has been provided. Regarding the product investigation for your case, we have followed up with the factory and do have the results. It was found that the batch codes that you provided all met production and formulation specifications, and no unusual odor was noted on retained samples. If you have any additional questions, please let us know.

  Customer Answer

  Date: 04/05/2024

  I don't see that the business has responded to me yet? Since filing we've also had extensive vet bills that we would like paid for if possible. 

  Customer Answer

  Date: 04/05/2024

  Complaint: 21511215
  
  I am rejecting this response because:
  
  We even took the cans with the off smell to our vet and they concur that there was definitely something different and wrong with the cans. You cannot go from smelling a pleasant dog food smell to a cat pee smell and not have had something change. Whether it be a vendor or an ingredient or something that was done incorrectly with the food. Something had to have changed. We would like to know what was changed please. Because we have had no response we had to shuffle around and our dog is now having bacteria in her system she's having diarrhea from antibiotic and all the food changes. After have been on this food for 4 years or more, we know what that food is supposed to smell like. And according to other people's feedback on chewy other families have experienced this as well and they know that there's something wrong with the food. There's been a lot of pain and suffering for our dog and our family while we're going through this. She's almost 16 years old and she did not deserve all of this upheaval and we definitely didn't deserve not getting responded to every single time we reached out to you guys. When I did email directly to you guys for a follow-up I was told in an email by one of your workers

   

  "Hello Dhea
  Unfortunately, I do not have that level of detail. Thank you for reaching back and correcting the best by date. I will send them over to our Quality Assurance team. All the best to you and your pet.
  
  Kind regards
  Aurela
  
  Your Case Number is 06627287."
  

  So as you can see I have tried to follow up and had two different case so as you can see I have tried to follow up  two different times and was never given any information.
  Sincerely,
  
  *****************

  Customer Answer

  Date: 04/05/2024

  I would also like to see copies of the reports from the January and February 2026 cans that were tested. We have two cans that we set aside from the cases that smell bad. We would like them tested by the company. And we would like to see any reports that they have from proof of their previous testing and proof of testing the cans that we have here for them. We would like for them to send us a prepaid mailing label. 

  

  Business Response

  Date: 04/08/2024

  Any reports or investigation details are internal only, and unable to be shared externally. Please be reassured that an extensive quality assurance and quality control program exists to ensure the Royal Canin diets maintain nutritional value and safety. Regular testing is done on incoming ingredients, as well as finished products. We appreciate the offer to send the food back, however we are unable to accept. Once a product has left our facilities there are a multitude of factors that *** impact the diet that are out of our control. Therefore, we retain a sample of each batch produced to accurately assess the food and the production records. If you have additional questions, please let us know. 

  Customer Answer

  Date: 04/09/2024

  Complaint: 21511215
  
  I am rejecting this response because:
  
  I would like a copy of the report that shows the test results of the ingredients and the finished food that they tested from the specific lots of food that they supposedly tested. Something changed in that recipe and if the *** requested that information from you guys I know that you would provide it. So do I need to report this to the *** or can you take care of it by fulfilling my request? I gave you guys the information that you needed and now I would like the information back from you showing that you guys actually took the time to test the food to look into perhaps the people where the ingredients were coming from I would like to know what happened to change the smell of that food so drastically. 
  
  Sincerely,
  
  *****************