Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,311 total complaints in the last 3 years.
1,672 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent an email stating that they were going to charge my account for a toll fee in ********. I stopped at every toll and paid the fee. They said it was an automatic plate reader. Then they were adding an additional $25 fee for processing. This is ridiculous. I called the company and they waved the $25 processing fee but only because I havent had a previous violation. Enterprise should have a record of customers that have called about a bogus claim and instead charge clients an exorbitant fee to also make a profit instead of fighting for their customers.. Im a retired firefighter and also have a witness that we stopped and paid each and every toll. I will never do business with a company that doesnt have my back.
Enterprise rental
*****************
Lees SummitMO, 64063
Business Response
Date: 12/12/2022
Thank you for the opportunity to respond. The customer did speak with our ************************** team who provided them with accurate information regarding the tolls and offered/processed a refund of the Administration Fee as a one time courtesy. The particular portion of the turnpike on which these citations were accrued was unmanned with the cash booths shut down. It was operating as pay by plate. The local toll authority reported these tolls to us, and they were charged accordingly to the rental. Due to any confusion, and in an effort to resolve the complaint, we are now waiving the toll fees as a on time courtesy in addition to the administration fee.
Initial Complaint
Date:11/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This morning I dropped my truck off for a repair that will take around two weeks. I was prepared to pick up the rental car that was confirmed in confirmation #1 (attached) when I received a call from Enterprise cancelling the reservation.

I quickly booked a second rental car online from a second Enterprise location, received confirmation #2 (attached), booked a ****, then received a call from Enterprise cancelling this reservation as well.
Still at the repair shop and now late for work, I decided to call a third Enterprise location so I could ensure a vehicle was on the lot instead of relying on an internet confirmation. The woman on the phone assured me with certainty that the SUV I was renting was available at that location (Hilliard), I booked it, received confirmation #3 (attached) and took a **** ($15) to the location. Unbelievably, they did not have the vehicle that was confirmed, or any other vehicle.
In a last ditch effort and with no vehicle, I took a **** ($45) to the airport where I was sure there would be vehicles. Enterprise again had no vehicles.
Attached are PDFs containing three confirmations sent by Enterprise over the past 24 hours. While Enterprise confirmed all three rentals, Enterprise didn't actually have any of these vehicles and the business model ensures the worst possible customer experience.
Location #1 **** ********* **** ** ******* ** *****
Location #2 **** ****** ****** ** ******* ** *****
Location #3 ********
**** **** **
******** ** ********** ***
Business Response
Date: 12/16/2022
Thank you for the opportunity to respond. Management has attempted to contact the customer, and as of 12/9 had not heard back from the customer. If the customer would like to discuss the matter further, we encourage the customer to reach back to the local management team to discuss the matter, and they would be happy ton assist.
Initial Complaint
Date:11/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in the NYC area for business, reserved & rented a car from Enterprise at *** *** ******* ***** *** ******* ** ****** in late September. Due to hurricane Ian, all my flights home were cancelled. I called Enterprise and extended my car rental for 2 days.
I drove (home) to Naples, FL during the next two (2) days (Friday that week, total days = 5). I was unable to return the car as anticipated, as no Enterprise offices within 100 miles were open until a week later. I dropped the car off at a local office (local airport office was still closed) that Sunday (total days = 7). The office was not open, but there was staff there and I was checked in by the regional manager.
My issue is: I have been in contact with Enterprise eight (8) times and was never told there would be any additional charges. During two (2) calls, Enterprise customer service said they would get back to me. I was never contracted, except by email from Enterprise Holdings. They asked were wondering where the car was. They did not know they already had it.
I refuted the additional charges with my credit card company and filed the appropriate paperwork with same. I have a voicemail from Enterprise that claims one way charges and extended rentals in the hurricane effected areas would not be charged.
Now my credit card is withdrawing the refund since Enterprise has presented a new invoice.
No one at Enterprise ever contacted me except asking where the car was, which was in their possession. No one from Enterprise returns my calls. The last Enterprise custom service manager I talked to stonewalled me could/would not explain why any of this occurred, despite my many requests. According to the customer service manager *****, employee # ******, the only way to contact Enterprise staff above him is via their corporate headquarters in St. Louis, via MAIL!
Very poor custom service considering I live in a designated disaster zone, drove 1,500 miles in 2 days to get back to my family only to be lied to, bullied and fiscally penalized by Enterprise.
Business Response
Date: 12/14/2022
Thank you for the opportunity to respond. BBB Consumer Complaint #******** was provided with a solution.
A solution was provided to the customer to adjust the billing, and the customer has been refunded two days of rental as requested.
Initial Complaint
Date:11/29/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Enterprise rented me a car, because my car is still in the shop. One part I s on nationwide back order. The first 30 days the rental was covered by my car insurance (Geico). After the first 30 days. I still needed a car, so Enterprise, without my permission, took money out of my account. A week later ********************** contacted me and stated " you have to return the car, ", I told the regional manager **** that I needed two more days then I would have the money. **** insisted either return the car or pay.I kept the car and on Thursday I paid for the rental. The following week I got a call from **** and he insisted either pay or return. I informed him that I had to contact a friend in ******* to send me the money. When I knew that money would come from ******* I contacted **** right away and he stated "keep me informed. The following day, Saturday a tow truck came and towed away the rental. I had to call off work on Saturday, Sunday and Monday, and on those 3 day I had to do double shifts. I lost about 810$.The following Monday I contacted **** and he was very rude and told me that this conversation is over and I should not return for another rental and I was banned from Enterprise. **** wouldn't give me any receipts even so I paid twice in advance.I need those receipts to get reimbursed by Chevrolet.
Enterprise Rent-A-Car **************************
Customer Answer
Date: 11/29/2022
Enterprise Rent-A-Car *******************************;
Business Response
Date: 12/20/2022
12/7/22

To Whom It May ********

The following is the outline of the contract of ************************* RA:7SBPG2 out of the ************, ****
location. **************** picked up a rental unit on Oct 7th and this was being paid by his insurance
company Geico until the 5th of Nov. The rental branch reached out to the customer on Oct 31st and once
again on Nov 1st to notify **************** that on Nov 5th that ***** was no longer going to pay for his
rental. See seen below in the notes section of his contract. (RA:7SBPG20)

The customer was fully aware of this and his insurance company even reached out to me asking to help
this customer out and asking if they could keep the rental longer without paying in advance. I told them
we cannot allow that, I did request ***** to increase his policy *** on his policy to avoid our mutual
customer from paying and possibly going down money- which they declined.

As of Nov 15th, the customer owed $280.00 and we told him we need the car to be returned. At this
time, I was involved since he kept hanging up on my staff and not taking them seriously. The branch and
I made it very clear to **************** that we cannot wait for him to pay and we need him to return. Mr. ********** did end up finding some money to pay on the 17th which was a total of $280.00. When he made
this payment, I made sure he was fully understanding that we cannot go through this again and that he
needs to pay in advance.

Shorty after the 15th the customer went back down on money since he never paid anything extra of
$280.00. this time for $275.37. We have called him numerous times and he would continue to answer,
mock us and hang up and tell us he might pay next week. He would not answer any of my text messages
and at this point we had to escalate this matter to our risk management team to work and to our local
tow provider.
******************** was nonexistent when it came to communication in a professional manor and working
together on finding a solution. I told him many times we want to help him out, but we cannot take
payment after the fact. He gave me different reasons each time why he could not pay and would hang
up every time. At this point we had to escalate due to this to manor.

I have attached some of the following screen shots of the notes during his contract and the text
messages that I sent to him. ****** after we did recover the car he did call me up very furious and in a
nonprofessional way. After that his wife I believe did call me and apologized and had no clue of the
situation and the balanced owe and they did end up paying what was owed at the time.

If you have any other questions or need more insight please do not hesitate to reach out to me. I can be
reached by cell at ************ or via email- **************************
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Plus Member with enterprise and recently I requested the pick up of an elite rental car. I was issued a dirty car, the car after a day continued to alert that it had not been serviced, I was given dead keys, one of which was completely dead and another which I had to get the battery replaced in, the entire network in the vehicle was down and none of the functions were available for use. I spent $700 on this rental car and unfortunately because I travel nurse I was unable to take it back for a switch out with my time restraint. I reached out over 5 times with no resolution, I have not even received so much as a call. The local location claimed to never have received any information regarding the issue even thought customer service claims to have alerted them twice and I have a reference number! The problem was claimed to be escalated which still yield no response or resolution! I drive a Land Rover, there is no way that is acceptable!
***** ********* **** ********** **
Customer Answer
Date: 12/12/2022
I previously filed a complaint with the BBB regarding such poor service received when I rented a car from Enterprise in November. They reached out suggesting to reach a resolution and stated that they’d discount the $700 I had spent with them, I called in and their associate claims to not be able to find any kind of refund information in their system. Appearing that they very much only reached out without a genuine effort to correct their poor service. I’ve rented from enterprise many times and this experience in November was awful.
Business Response
Date: 12/16/2022
Thank you for the opportunity to response. Management has processed a refund for $200 and informed the customer.
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 29, 2022 I was in car accident and filed a claim through my insurance company using their car rental partner Enterprise. My insurance covers $30 a day and on that date they did not have a vehicle available at or below that rate and was aware that was the rate I had to work with through insurance. I was told a rate of $37.99 was the best available by the branch manager, *********, and I ok'd at that time as I had a child to pick up and still in shock from the accident. I paid $146.21 for 10/29-31 and was told they would follow up with me. I did not hear from Enterprise until November 23 when I received a phone call from **** to pay $415.85 to cover October 31-November 27. I was confused by that amount and later called back to speak to a manager. I was placed on hold for over an hour with one direct check in from ******** after 20 minutes. I was still on hold when I drove to Enterprise. ******, assistant manager, assisted me and instead of apologizing for the unfavorable hold time tells me that she can believe the amount of time because they were busy helping others. Her tone and demeanor was not pleasant making the situation more uncomfortable. I later asked for the regional manager's number after continued unsatisfactory customer care and was told by ********* they only have an area manager and what was the problem as they like to handle it in house. I started with the hold time and her response was "Well you saw how it is...what did you expect us to do...what could we have done?" rudely and with eye rolling. ********* was privy to the communication between myself and ****** and knew I had an issue that there was no follow up from them and that they had me paying more unnecessarily. Neither one of them would make a price adjustment and ****** finally gave me the area manager's number after the fourth request. I was told to return November ****************************************************************************** and to date nothing.
Enterprise Rent-a-Car
************************ J
CypressTX, 77429
Business Response
Date: 12/02/2022
Thank you for the opportunity to respond. This has been resolved. The overages have been refunded.
Initial Complaint
Date:11/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 21st September we were provided a rental car by an insurance company while are vehicle was being fixed. We were not responsible for payment of the rental only any optional CDW cost. We opted to take CDW for 4 days at which point our own car insurance would take over. We made sure this was on the contract. On returning the vehicle after 51 days Enterprise charged 51 days of CDW despite the contract outlining 4 days. They offered to negotiate and stated we need to have returned the vehicle for inspection after the 4 days but this was never stated by the trainee who issued us the car. We were charged not $79.96 but $928.48. We have tried to speak to Enterprise on 6 occasions but on each they respond that they will contact us in 48 hours but then do not. We have a contract with the agreed charges but they have debited our credit card.
*** ** ********* *** ************ ** *****
Business Response
Date: 12/14/2022
Thank you for the opportunity to respond. Management has processed a refund for coverage for the dates the customer was unaware of. The only charged dates for coverage are now the initial four days of coverage.
Initial Complaint
Date:11/28/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/17/2022 I arrived at the airport Enterprise reception to receive my rental. The receptionist asked my last name, and because it is long and easily misspelled I provided my ID. She started being extremely rude with me and aggressive, throughout the entire process, ******* me intentionally. then upon leaving she turned to her colleague and said loudly and intentionally "my daughter went to ******. ****** are good people there but when they come here they are nasty". My last name is ***** and I am ***** and this is the most xenophobic comment I have ever heard. This was completely unprovoked. When at the end o asked her her name, she gave me a fake name. I figured this out because when I received my car I stumbled upon her supervisor where I also conveyed my incident.
Location: ************************************************* 37214
Business Response
Date: 11/29/2022
Thank you for the opportunity to respond. A refund was processed for the this rental. The customer was appreciative of the resolution.
Customer Answer
Date: 11/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a reservation through **** I was being covered by another person from a bumper incident. The first reservation (YCMNN8) expired and I was charged $456.36 for the rental. I called USAA to fix the situation and they gave me a new reservation (Y9T00D). The charge fell off and it was never processed. November 12th I got into an accident in the rental. I filed a Claim through my insurance and was informed I wouldnt owe a deductible on the Rental vehicle according to my coverage. I brought the vehicle back to Enterprise and gave them the Claim information. I was then told by the branch manager whose name I unfortunately cant remember that I would have to pay my deductible because $0 deductible didnt exist; he was then informed by a higher up that it did exist, but I was still told he needed to charge me. He proceeded to tell me that they have been scammed before by this type of situation, which was rude because he was telling me I wasnt being honest. He had a Claim number and had spoken to my adjuster before I had even brought the car back to the location. He then dismissed me saying he had other things to do. I left without feeling like we reached a resolve. On November 1st I was re-Charged $456.36 towards my deductible that Im not supposed to be getting charged for. No one reached out from the branch to inform me they would be charging me even though it has been almost a month since filing the claim. I have tried to reach out to customer service with no response. I tried to dispute the charge. I called and informed my adjuster who then reached out to someone from a collision center for enterprise and was told that it would be taken care of. I have yet to see a refund go back to the account or a check by mail. I have received no other updates. I know these things take time I want to make sure Im doing everything I can on my end to possibly resolve the issue and to let people know how this Enterprise location treats their customers.
***********************************,
*****************
Customer Answer
Date: 11/28/2022
Hello,
Here is the address for the Enterprise Rent-A-Car location
********************,
*****************
Business Response
Date: 12/14/2022
Thank you for the opportunity to respond. The Area Manager contacted the customer to ensure that the deductible had been refunded by our Damage Recovery Unit. After finding out that it had not been refunded properly initially, the manager ensured with the customer that the refund was received.
Initial Complaint
Date:11/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, November 12, 2022, I rented a car with my son ***** ******* due to him having major breakdown issues with his car. The rental agreement number is ******. During the second week of having the vehicle, on November 21st, my son went to drive the car and the shifter completely broke off in his hands. Enterprise was not accommodating, nor sympathetic, as this was their disposition throughout the entire process. The vehicle was a 2021 model, and should be covered under the manufacturer's warranty. Despite this, Enterprise refused to give him another car when he was stranded until he came up with another 500.00 for repairs, which I had to provide out of pocket. Since this time, I have reached out three different days to Enterprise's headquarters and asked for the regional manager, and they have not returned any calls. I would like my 500.00 returned, as this was not a preventable issue, as the car has a defect.
**** **** **
**** *
********* ** *****
Business Response
Date: 12/14/2022
We in receipt of the complaint regarding an issue by ***** ****** wanted to fully investigate the matter prior to making any decision on this.

***** ****** rented a vehicle on November 12, 2022 from our ********** ** location. On November 21, 2022 Mr. ****** called the ********** ** Enterprise car rental location and spoke with Branch Manager **** ******* He informed **** that his son broke the shifter. We informed Mr. ****** he would be responsible for the damage and to return the vehicle to switch into another vehicle, which he did the same day. At the time of the vehicle switch we informed Mr. ****** of his financial responsibility. Mr. ****** asked to pay for the damage himself as opposed to going through his insurance policy. Since we did not know the cost of the damage we agreed to secure $500 which was determined to be Mr. ******’s insurance deductible. If Mr. ****** later decided to file a claim with his insurance we would have this deductible secured. We informed him if the damage was below $500 he would be getting a refund and if the damage was above $500 someone from our Damage Recovery Unit would be in contact to collect the balance. At this time both parties agreed on the arrangements explained above.

On Monday November 28, 2022, we were notified about the customer’s dispute of the damage to the shifter. Mr. ****** suggested this damage would be covered under manufacturer warranty. We made arrangements to have this vehicle inspected by the manufacturer to address the alleged defect and to determine if this would be covered under warranty. On Wednesday November 30, 2022, we were notified by the dealer that there was no evidence that the shifter had any mechanical defect, and the damage would not be covered under warranty.

On Wednesday November 30, 2022 Our Area Manager, *** ****** contacted Mr. ****** to inform him of the dealer diagnosis and that he would be financially responsible for the damage. At this time, Mr. ****** agreed to pay the difference between the $500 already paid and the final balance.

On Thursday December 1, 2022 *** emailed the diagnosis from the dealer.

On Friday *** was contacted by Mr. ****** who asked for a refund. *** informed Mr. ****** that he could refund the $500 payment but that he would still be financially responsible for the damage. *** refunded the $500 payment after that phone conversation. At around 5pm Friday Mr. ****** sent an email complaint asking to speak with someone other than ***.

On Wednesday December 7, 2022 Dan’s manager, **** **** contacted Mr. ****** and informed him that he is responsible for the cost to of the repair to the shifter.

After our investigation into this complaint, Enterprise has decided to pursue the customer for the damage to the shifter. The cost to replace the shifter is not final at this time. Once the cost is final a bill will be sent to Mr. ******.

At Enterprise, we strive to completely satisfy all our customers by providing excellent customer service.

We trust that this resolves the above referenced complaint and demonstrates Enterprise’s commitment to both proper business practices and excellent customer service. If you require any additional information, please contact me at ********************** ** *************

Sincerely.
**** *******
Risk Manager
Enterprise Holdings
Customer Answer
Date: 12/14/2022
Complaint: ********

I am rejecting this response because:

1. It was never reported that my son "broke the shifter". This is a false statement. It was reported that when my son went to put the car in gear, the shifter broke in his hands. For a 2021 car, this should not have happened.
2. I asked to "pay for the damages myself" simply because Enterprise would not assist in any way to help my son, who was stranded, without the 500.00 deposit.
3. I reached out to the mechanic myself, and no one at the shop knew of any such statement placed on their letterhead, and didn't know what I was talking about. The "mechanic" also put somewhere on the paperwork that "soda was found in the shifter", when my son does not drink soda (it is my belief that the last renter was abusive to this vehicle). When asked why such a statement would be put on a mechanic bill, there was no explanation given, as this means nothing.
4. I was also told by ****, manager, that "there is no one above him" in regards to the decision making process. When I reached out to Enterprise customer service, I was told this was not the case, and that "the refund will stick", and that the case was closed. The request number is ****** and the rep was ********. ******** also sent me a new invoice (attached). I also have an email chain to prove if needed.

Sincerely,

***** ******
Business Response
Date: 12/20/2022
Our decision to pursue the customer for the damage remains the same. Any further inquiries should be directed to **** ******* who can be reached at *************
Customer Answer
Date: 12/22/2022
Complaint: ********

I am rejecting this response because:
The invoice that was sent by Enterprise was dated 11/25/2022. Attached is the new invoice that was rectified by Enterprise corporate on 12/2/2022.

Sincerely,

***** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Enterprise Rent-A-Car is NOT a BBB Accredited Business.