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Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enterprise Rent-A-Car has 2510 locations, listed below.

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    Customer Review Ratings

    1.39

    Average of 906 Customer Reviews

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    Review Details

    • Lisa P

      Date: 06/12/2023

      If I could leave no stars I would. I reserved and confirmed a rental car for a funeral I needed to attend. When I arrived at the counter to pick up my car at the airport they informed me my reservation had been canceled because they ran out of cars. They did not notify me by text or email just said sorry and did not provide any alternatives. When I asked what I should do because I was stranded they just repeated sorry not sure. I checked with all rental cars agencies and they had nothing available without a previous reservation. I ended up finding a rental car company offsite which cost $50 more and also had to pay for an Uber round trip to pick up the car which cost another$75. This is a poor way to conduct business and I will make sure I warn other people in the future.

    • Ken D

      Date: 06/12/2023

      Car offered was filthy, floorboard were dirty, car had numerous scratches and the front wrap around bumper was loose and flapping.Numerous nice cars on the lot but was told they were rented.Might have something different in a few days. Was told by salespeople that we could duct tape it.Terrible disappointment from a national car rental agency.LocationTexarkana *****

    • Ana M

      Date: 06/12/2023

      I rented through insurance and the guy never told me that I could have used my Epass Toll. They charged me $91 as they dont give you the full information,so they can charge you as much as they can. I will never recommend this company to rent. They say one thing and the next day you find an extra charge for something that you didnt knew. Is like taking the money from your account,like theirs to take. Thieves!!!

    • Brandi H

      Date: 06/12/2023

      First time renting a car in *********** ******** I decided to go to Enterprise on ******* Street I had the best experience **** got me in and out super fast also ******* had wonderful customer service very respectful and ******** made ** laugh a few times 10 out of 10 definitely recommend

    • James O

      Date: 06/12/2023

      *************. Is terrible at the memorial Location. Was told it's not our fault you need a rental

    • Margaret G.

      Date: 06/10/2023

      I think they dont know how to treat customers. I was told there were no cars to rent, maybe tomorrow, told me I was on a list, again no car next day still on list, was stranded at hotel for the week and no car and no call. Would have been nice to be treated like a customer. You surely dont deserve any stars.

    • Lisa M

      Date: 06/10/2023

      I requested a larger suv and they just refused , there was a
      Yukon sitting there and refused to rent it. They stuck us in a mini
      van ,wich we hated . Then have not refunded my 300.00 deposit . They
      keep. Giving me the run around . Van was returned washed wiped down
      ,vacuumed and full of gas . Crooks is what they are !

    • Ivonne P

      Date: 06/10/2023

      Absolutely atrocious. Rented a car that broke down 3 miles from airport. Roadside assistance is abominable. They said they could not help us until we were in a safe location (our car broke down on the freeway). When I asked what next steps would be, they hung up. How can this company still exist with such poor vehicle maintenance and service? I will *never* be renting from this company again

    • Jay H

      Date: 06/09/2023

      Will never rent from ******* ***** ******* location again. Lot of back end costs not fully explained up front. Pouring rain when car was picked up. No way to see any damage especially hail. When returning car inspector says he sees 3 dings from hail. mgr says they would not have rented car out if three small hail dings were noticed up front. Was pretty much told your pre rental inspection means nothing anyway if their inspection is different. Three total hail dings warrant repairing total hood and roof. No way. When asked the estimate for repairs, mgr says thats not his area. Car would have to be cleaned waxed buffed before damage could truly be assessed. ***, NEVER AGAIN ENTERPRISE, NEVER !!!!!.. ?

    • Steve B

      Date: 06/09/2023

      This place by far is the worst. Reservation for MONTHS for a trip across country. Informed 10 hours before pick up that they don't have it. Did NOTHING to help at all.

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