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Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anheuser-Busch Companies Inc has 15 locations, listed below.

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    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 36 pack of Bud Light with a $15.00 online rebate. Was sent notice of rejection of rebate due to mail address.

      Mailed a copy of my drivers license for review and have still not been issued my rebate.

      The company is not honoring the rebate. The rebate is the sole reason I purchased the product.

      Business Response

      Date: 06/20/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT.

      Customer Answer

      Date: 06/21/2023

      Complaint: ********



      I am rejecting this response because:



      I have not had any response or contact from the business.  Once I business honors the agreement I will accept the response. 



      Sincerely,



      ****** *****

      Business Response

      Date: 06/22/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:06/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Won a Contest from Anhesuer Busch to Maui. The trip allowed for 3 guests but only 2 people went. We were promised a $5,000 Gift card to spend on the island but the travel agency did not deliver.

      We asked several times for an itemized list of expenses but they refused. We called and they would not return our calls, emails or certified letters.

      We have the bill for the airlines ($4,500) and the hotel bill was $6,800.. the tours and dinners would be nor more than $2,000 this is why we feel that Hello World did not act properly.

      Business Response

      Date: 06/20/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number:********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:06/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Budweiser ran a Memorial rebate of $15 on a 24 pack of beer. I submitted all documents and forms asked for on line. After several weeks an email came back with “Invalid State” the add was at the store in Michigan with one of the codes to send the info. I believe this was a total scam to get people to buy the product and think they were going to get a rebate. I know of one other person that received the same response. This isn’t right!

      Business Response

      Date: 06/15/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the required 24 package of Bud beer within the required timeline for the Family Memorial Day Rebate. Then on 6/8/2023 I submitted the rebate form online while uploading UPC code plus the store receipt. Today I receive an email stating the submittal was being rejected due to "Invalid State". I submitted the form online so the form could not have been submitted with an "Invalid State". Earlier this year I submitted a $5.00 rebate by US Mail, that too was rejected.

      Twice I have submitted the proper forms and twice I have been rejected, now I have a reason to boycott!

      Business Response

      Date: 06/15/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted the requested documents for 2 rebates for bud light at the end of May,2023. Was sent a response that the rebates were not available for Michigan
      Their rebate site said it was available in Michigan and it was advertised in the store as a valid rebate in this state.

      Business Response

      Date: 06/15/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two 24 pks of Budweiser during the $15 rebate promotion. Submitted copy of receipt and UPC codes only to receive an email that states I was denied because of an invalid date on receipt. The date on the receipt is clearly within the rebate program time.

      Business Response

      Date: 06/15/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number:********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a case of beer at ****** because of the $15 rebate they were offering. I scanned the QR to submit and sent them everything. The rejected the rebate because the price didn't meet the minimum. That was the price the store was charging! How can I pay more?

      Business Response

      Date: 06/15/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:06/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anheuser-Busch company promoted a rebate of $15 over memorial day weekend. You had to purchase the beer by May 31, 2023 and the rebate had to be submitted by June 14, 2023. I purchased the 24 pack of Budweiser for $18.49 on May 22, 2023. I submitted 3 pics of the receipt, and a picture of the UPC, as instructed. I waited until my rebate no longer said “pending” and found a email Saturday, June 10, 2023. The email stated that they could not honor the rebate because : “invalid state.” I have a picture of the actual rebate poster, a screenshot of Michigan being able to participate in this rebate, a picture of the receipt, and the email rejecting my submission. I do not drink beer, but bought it for the sake of a rebate and use for beer battered onion, rings, beer brats and other recipes. Normally I would not buy beer. If I needed a beer for recipe, I would buy a single. This is a serious fraud if not honored!! This rebate was advertised at many of the grocery stores in Michigan as well as on the store advertisements with the scan barcode to report and fill out a claim for the rebate.

      Business Response

      Date: 06/15/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 24 pack of bud light.. they sen T me and e gift card. I entered the activation code and it did not work. I am sorry that I bought the beer. Done with Anheuser busch

      Business Response

      Date: 06/15/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number:********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:06/08/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30, 2023, I scanned a ** code in a **********, ** Kroger to get a rebate on Bud Lite beer. I submitted photos of the receipt and UPC to the site and it was accepted. Today is June 8, and I was informed by a Budweiser online associate that ******** is ineligible for the rebate and I must resubmit to a different site. The associate told me the ** code in the ******** KROGER store was invalid. He/she would not send me the photos that I submitted so I could try again. This is a scam.

      Business Response

      Date: 07/14/2023

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number:02063467. We are open M-F 11am-8pm **. 

      Customer Answer

      Date: 07/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.

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