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Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anheuser-Busch Companies Inc has 15 locations, listed below.

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    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint surrounding rebate offer of $15 for Bud Lite. I received rebate in form of email with link and code to activate, and I followed instructions to receive virtual Mastercard. Fortunately, I took picture of card on screen as the website used to gain access to card is useless, and I have tried for days to use or contact website for disposition. The phone number given just goes to a recorded loop and it is apparently a scam to get people frustrated and just quit trying. I need AB to just send me a check or something physical so that this nonsense can stop and they can stand by their word which caused me to purchase their product.
      Thanks

      Business Response

      Date: 06/07/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:06/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anheuser-Busch,

      I'm writing to express my frustration regarding a recent promotion that I participated in. Your company offered $15 off my next purchase if I followed all the necessary steps, which I did. However, despite my compliance, I received a notification that the information I provided was insufficient.

      As a customer, I can't help but feel disappointed and misled. It seems that this promotion may have been nothing more than a scheme to boost sales, and I'm left questioning the integrity of your company. I expect transparency and honesty from the companies I give my business to, and this experience has fallen short in that regard and along with your wokeism ideology.

      I'm sharing my experience with others and, going forward, I won't be purchasing any more products from Anheuser-Busch. I hope that in the future, your company will take more care in ensuring that promotions are handled fairly and transparently.

      Business Response

      Date: 06/06/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call a* ************** *nd provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted requirements for 2 - $5.00 rebates for purchase of Budweiser family products on May 1, 2023. I received a prepaid card for only $5.00. There is no information on how to contact the company or rewards center to rectify the issue. I have a copy of the receipts and UPC codes.The same issue happened last year but I was able to find an email address for the reward center; so far I have not had the same luck. Thought they would have already addressed the issue.

      Business Response

      Date: 05/31/2023

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give ** a call at ************** and provide case number: ********. We are open M-F 11am-8pm **.

      Customer Answer

      Date: 06/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are scamming me for me $5.00 rebates. Each time I submit a rebate and ask for it through email to my email of ************************ they say they cannot verify my home address through USPS. So they keep denying my $5.00 rebates. It’s their promotion and I am doing what I can to comply. I have called twice and their customer service reps hung up on me both times. I feel this is a scam. They are not issuing $5.00 rebates. They are baiting people to buy the product because Nox Fews network messed up their stock prices. I just want my rebate for my purchases.

      Business Response

      Date: 05/31/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took photos of receipt and UPS barcode and attempted to download both images several times and would not except the 2 JPEGs. So I decided I would mail in the copy of the receipt and the UPS barcode and they don’t give you an address to send it to, I think it’s a total scam to get you to buy their beer

      Business Response

      Date: 06/21/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:05/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rebate program *******, sent total of 6 rebate receipts and barcode from bud light cases, only received one $5 rewards MasterCard ,form states limit of $30 per household. Should I expect 5 more $5 rewards cards, or is this false rebate offer

      Business Response

      Date: 05/08/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:05/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completed promotional offer. Promised $5 paypal cash. Money was never sent to my email. Said within minutes but it’s been over a day. Want my money and compensation! Thank you,

      Business Response

      Date: 06/21/2023

      : Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a photo of my ******* receipt and sent to AnheuserBuschRebates for a 15.00 rebate to be sent to me in4-6 weeks. I had to include my mailing address and name etc. All this was emailed on 2/2/23. Today 04/20/23 I received in email a code to go to a redemption center. When I went there it wanted all other detailed information and a credit card holder agreement to receive the rebate. I did not understand when I applied for the rebate that I would have to apply for a credit card nearly 3 months later to receive the 15.00 for the 50.00 purchase made Feb.3rd. It’s all very scammish and completely unethical. We will definitely not purchase Busch products. Very dishonest.

      Business Response

      Date: 04/20/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

      Customer Answer

      Date: 04/24/2023

      Complaint: ********



      I am rejecting this response because: I have already gone through Busch’s rebate channels several times and they want me to go through another phone number and do it again. I think that is very poor customer service. They have my information already.







      Sincerely,



      ***** ******

      Business Response

      Date: 04/24/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number:********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flies in cans of bud light products. Disgusting, tried to contact company but the numbers given were recordings and not customer service.

      Business Response

      Date: 04/20/2023

      Anheuser-Busch takes the quality of our beer extremely seriously. A specialist will contact the consumer directly, take down the information to share with the appropriate brewery, and see how we're able to make up for their experience. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:04/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to my local beer store and bought a 12 pack of tall cans of the Busch light. Upon opening the box I noticed that it had a funny smell, with more investigation I came to find that each can has a smell of like laundry dryer sheets and it's effecting the taste of the beer...I had to put the beer into a glass and I'm the kind of person that doesn't like to drink beer out of a glass. I'm not happy with my experience with this beer and this has happened before bur I'm just complaining now. Please reach out to me if there is any questions you may have
      Thank you.

      Business Response

      Date: 04/10/2023

      Anheuser-Busch takes the quality of our beer extremely seriously. A specialist will contact the consumer directly, take down the information to share with the appropriate brewery, and see how we're able to make up for their experience. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm CT.

    Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.

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