Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

179 total complaints in the last 3 years.
35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was a rebate program. I bought their product in good faith, that they would refund what money they said they would. So they sent me virtual mastercard debit cards that no one will honor. not even amazon.
Business Response
Date: 02/05/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 02/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Hello ******,

Thank you for reaching out. I am sorry for any issues with your rebate cards. I'd be happy to mail you a check out for your rebates totaling $30. We ask that you please allow 2 to 3 weeks to receive. Let me know if you have any further questions.

Cheers,

*******

Anheuser-***** Team

www.anheuser-*****.com
Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The spreadsheet that I received from Anheuser ***** states that I have 17 offers under my name ******************************** for AB-****, however that information is incorrect. I have a total of ten under my name. Offer # AB-**** had a quantity of 20 offers per household.Under *************************, there's a total of 11 for offer AB-****, over by one.
Business Response
Date: 01/12/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 01/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************************
Initial Complaint
Date:01/07/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning in summer 2023, I starting submitting rebates for promotion AB-****, and until November they were all processed and paid as agreed. Beginning in November, the submission and approval process continued as before, but I stopped receiving payment. I am now out $90 total for 6 x $15 rebates. These submissions go back to 11/3/23. I have not reached the limit per household (which is 24). Reaching out to the rebate processor has not resolved this. Each of the attached rebate tracking forms shows all of these submissions as "In Process" and indicates "Your rebate is valid and is scheduled for final processing". Everything on my end has been done to the letter, and I maintain detailed backup of submission materials. Nothing has changed in my selected payment method that was used successfully numerous times previously (Paypal). Please provide payment in the amount of $90.00 as agreed, thanks.
Business Response
Date: 01/08/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 01/10/2024
Complaint: 21107517

I am rejecting this response because:
I have not received the rebates totaling $90 which, again, have been approved by the processor per the attached tracking confirmation for each of the six $15 submissions, just not paid I would be happy to accept the business' response and close the case once I have confirmation that payment is on the way.

Sincerely,

*********************
Business Response
Date: 01/11/2024
We are sorry to hear you have not yet received your rebate submission,. We are looking into this with the team handling all submissions to get an update on where your returns are. Please keep an eye on your email for an update to come. If you have any questions in the meantime, you are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.

Live ULTRA,
*******
Your Friend at Michelob ULTRA
Customer Answer
Date: 01/18/2024
Better Business Bureau:

The business did reach out to me and indicated my issue was being resolved. I appreciate the business taking care of this for me.

Sincerely,

*********************
Initial Complaint
Date:01/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Budweiser products with rebate offer of $15. Received virtual card that was unusable for purchase. Contacted card company and received replacement virtual card that is also unusable.
Business Response
Date: 01/03/2024
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 01/04/2024
Complaint: ********

I am rejecting this response because: Phone number given is an endless automated attendant loop that has no option available to reach a live person to speak with.

Sincerely,

**** *********
Business Response
Date: 01/05/2024
Hello ****,

Thank you for taking the time to reach out. I am sorry that you never received your rebate **********. I am happy to send out a $15 check. We ask that you please allow 2 to 3 weeks to receive. Let me know if there is anything else that I may help you with.

Cheers,
*******
Anheuser-Busch Team
www.anheuser-busch.come...
Initial Complaint
Date:12/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled 2 rebates for $15 each selected to receive them as a virtual rebate way back in August/September it’s December and I still haven’t received my rebates! I would like my rebates!
Business Response
Date: 12/26/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:12/21/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 21, 2023, I saw a sign saying that I could save $15 by purchasing $50-worth of groceries. I scanned the QR code and it sent me to Anheuser-Busch's page, which requested some fields of information. I do not have an "Offer Number." I had no prior knowledge that an offer number was required to get the rebate. This is false advertising on the grounds that the ad doesn't have a disclaimer saying that you need an offer number to participate and receive the credit. Not only that, it's only for AB beers, which I seldom buy. This is a bad business practice and I demand compensation in the amount of $15.
Business Response
Date: 12/26/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm CT.
Customer Answer
Date: 12/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business went above and beyond in making this right. I appreciate their excellent customer service and consumer relations efforts.

Sincerely,

***** ****
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a case of Bud Light as part of their Labor Dayt promotion to receive a $15 rebate for the said purchase. I filed the appropriate paperwork and submitted the rebate form on 8/24/2023. They provided tracking number **********. I checked on the status of the rebate today and it says it was fulfilled. I never received my rebate.I also tried to communicate with the beer rebate site but after jumping through the chat hoops they told me to call a service number and again after giving much information they were unable to remedy the lack of card issue. I am now requesting a full refund as the amount of time spent on this has been disappointing and wasteful. Thanks Anheuser *****
Business Response
Date: 12/26/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 01/08/2024
AB has resolved the complaint via sending a rebate check for the amount owed.
Thank you!
Initial Complaint
Date:12/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a case of Bud Light as part of their promotion to receive a $15 rebate for the said purchase. I filed the appropriate paperwork and submitted the rebate form on 5/29/2023. They provided tracking number **********. I checked on the status of the rebate today and it says it was fulfilled. I never received my rebate.
Business Response
Date: 12/12/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 12/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was taken to the hospital here in india after drinking budweiser and the doctor told me he had 16 different mentally altering recreation substances in his blood stream. Please stop these people. He almost killed himself.
Business Response
Date: 12/12/2023
Anheuser-Busch takes the quality of our beer extremely seriously. A specialist will contact the consumer directly, take down the information to share with the appropriate brewery, and see how we're able to make up for their experience. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to email ********************************* and provide case number: ********.
Initial Complaint
Date:12/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 24 case of Michelin ultra at local Kroger with promise of $6 rebate. Received receipt and rebate form at checkout. Tried to submit the rebate following instructions online and told the code provided on receipt rebate is not valid. I feel misled as I would have purchased another brand at a lower price.
Business Response
Date: 12/08/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

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Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.