Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

179 total complaints in the last 3 years.
35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rebate sent on July 2023. Have not received it as of pct 2023
Business Response
Date: 10/12/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint to: Budweiser $15.00 Rebate "Easy to ************** Day" Per 24pk/12oz.Additional to: ***************** www.myrebate.com. **#: ************.Date of purchase 5/23/2023.Date of submittance: 5/24/2023.Retail store purchased: ****** of Sycamore ** 60178.I purchased Budweiser products, with an expectation of receiving their advertised $15.00 per case REBATE. I have followed their requests/directions to an extreme, submitted it well within their deadlines and have a Tracking #**********. My submittance has been verified. I have called the rebate center 3 times, they state I should receive the rebate within **** business days. I wrote a letter to them and have had no response. I have contacted Budweiser; they sent an apology email yet no resolution, I have responded back to this email 3 times without any response. This is the second time of dealing with ***'s rebate center. The last time, they said they could not read the date on the store receipt that I originally sent them by mail and ask me to resend the info?? so they cut me off and did not honor that rebate. I have wasted hours in attempting to receive these rebates. It is more of a principle now. I hope I do not get cheated by Budweiser again!! Please knock on their door and let them know this is unacceptable business practices. The attached photos are 6 of the 8, I originally submitted on 5/24/2023, other 2 were of add'l duplicates, just in case they could not read something!! Thank You!!
Business Response
Date: 10/11/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 10/11/2023
Complaint: 20720200

I am rejecting this response because:
******* is offering to send a $15.00 payment. This situation has been ongoing for 41/2 months and A-B's did not reward me a different rebate I submitted. After these experiences, I truly believe the process of A-B's rebate system is defective by choice. Procrastinate and hope the consumer will either give up or forget. I have requested a $100.00 payment. My time & effort is worth as much as anyone else's, actually in my eyes, ***************. I should be requesting 2 or 3xs more. Thank You

Sincerely,

*******************
Business Response
Date: 10/12/2023
We would like to assist with any additional rebate issues you are experiencing. At your earliest convenience, please give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 10/12/2023
I would like to give BBB an update from my conversation with an Anheuser-*****. representative (his name is *****). ***** has promised me a $60.00 credit payable by check. ***** quotes "this may take 2 to 3 weeks to arrive". We have reviewed my address to confirm the accuracy. If this promise/agreement does occur, this would close my complaint. Yet, with it being 2 to 3 weeks before I can validate, I would like to keep this case open till the receipt of this payment. I truly appreciate your help with this matter! Thank You, ***
Customer Answer
Date: 10/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:10/06/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted three $15 rebates on July 5th 2023 or so and only got 1 rebate for $15 back. I have called Budweiser multiple times about the other 2 rebates and they just keep telling me to call back in 7-10days, nobody has time to keep calling back to sit on the phone and be told the same thing every time. I called today 10/06/2023 asked to talk with a supervisor and none were available. They accepted my rebates now I just need my money. I can provide the tracking numbers for the 2 rebates if need be.
Business Response
Date: 10/10/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 10/11/2023
Complaint: 20704309

I am rejecting this response because: after this complaint I only received one rebate and there is one more rebate still I have not received. I did call Anheuser-***** rebate center on 10-10-2023 and was told to call back again in another 7-10days for my last of three rebates.

Sincerely,

***********************
Business Response
Date: 10/12/2023
I am sorry for the delay in your rebates. I was able to pull up and verify your rebates **********, ********** and **********. I'd be happy to mail you a check out for your $45 rebate. We ask that you please allow 2 to 3 weeks to receive. Let me know if you have any further questions, or if you have any further rebates that I may assist you with.
Customer Answer
Date: 10/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted several rebates for AB products. These submissions were rejected as no qualifying product purchased - **********, **********. The offers terms say 'purchase ********* family 12 pack'. There are no specific brands listed in the terms, it just says that, ********* Family.

********* brand beer that I purchased is owned by *********, and is part of their family. Yet they refuse to honor it, and mention 3 particular brands that the offer is valid for, in their response to me.
Again, the offer itself lists nothing other ********* family. Either the offer terms should list those 3 brands, and not be vague, or if they are being that vague, then *********, that is a ********* brand, should be honored.
Business Response
Date: 10/10/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 10/13/2023
I have not yet been contacted or provided an update on this. I would like to keep this open until it happens. thank you very much for your help with this.
Business Response
Date: 10/18/2023
Hello Inna,

Thank you for taking the time to reach out. I took a look and see that your rebates ********** and ********** were denied due to invalid product that was purchased. ********* is not an Anheuser-Busch or ********* product, so we are unable to honor your rebate. Let me know if there is anything else that I may help you with.

Cheers,
Anheuser-Busch Team
**********************
Initial Complaint
Date:09/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 24 pk of Bud Lt and submitted required documents 7/11/2023. Received an acknowledgement and tracking #*********** When tracked the status is "Pending". It's now been over 10 weeks. Please follow up and resolve. Thank you.
Business Response
Date: 10/02/2023
Tell us why here...Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at 1-************ and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:09/25/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two tracking numbers, each for a $15 rebate for applicable Bud Light purchases. One is #********** and the other is #**********. All necessary rebate information (register receipts, UPC information, etc.) was submitted online on July 4, 2023 at 7:30PM, and the other on July 5, 2023 at 5:10PM. Bud Light (Anheiser Busch) states that rebates will be received in 6-8 weeks. It has now been close to 3 months (about 11 weeks) and I have not received my rebates. I called Customer Service on September 5, 2023 at approximately 2PM, and was told I would receive the rebates in one week. That was 3 weeks ago. Please assist in obtaining my rebates. Thank you.
Business Response
Date: 09/26/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted rebates for AB products in June 2023. AB-**** Tracking # ********** $15 x 2 submissions= $30 Virtual GC AB-**** Tracking # ********** $5 PayPal AB-**** Tracking # ********** $10 PayPal I contacted the rebate site via phone on 8/10. All rebates were verified and escalated, and were to be processed in **** business days. No response. On 9/11/23 I called spoke to ***** and then *****, supervisor, and they are being processed. Continually said due to overwhelming response it is taking longer. I would like to be compensated for my rebates and invested time.
Business Response
Date: 09/26/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 09/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
never received $15 rebate and *** ight rebates from May 22,2023
Business Response
Date: 09/22/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 09/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Anheuser ***** just proved to me they are still king of beers!

Sincerely,

***********************
Initial Complaint
Date:09/21/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** REQUEST WAS DENIED FOR THE PURCHASE OF THEIR PRODUCT.
Business Response
Date: 09/22/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 09/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have also received my rebate check on 9/28/23.
Thank you for your help in this complaint

Sincerely,

*******************
Initial Complaint
Date:09/17/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase Bud Light over Labor Day weekend. Submitted documents as required for $15.00 rebate. Recieved an email saying "You recieved a Virtual Prepaid card." The link in the email goes to another website called My PrepaidCenter. When this link is opened it says the code was redeemed. This is false as no credit was recieved or downloaded. No code was redeemed because the code did not initially even work. Additionally, there was never a credit listed under my account with Vitual Prepaid. Anheuser customer service was contacted and the agent claimed to know nothing about this and an email was sent to ******************************************** (the email adress where the virtual credit came from) but was returned since the adress was not taking responses from customers. Requesting the rebate for $15.00 as offered with validated documents that confirmed the purchase.
Business Response
Date: 09/18/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 10/03/2023
**************** for AB responded via email after issued complaint. Rebate was issued via mail and received. No further communication took place from the company.

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Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.