Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

179 total complaints in the last 3 years.
35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 24 pk of Bud Lt and submitted required documents 7/6/2023. Received an acknowledgement and tracking #**********. When tracked the status is "Pending". It's now been over 10 weeks. Please follow up and resolve. Thank you.
Business Response
Date: 09/18/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 09/18/2023
The company did contact me and said they would mail the rebate. I would like to keep the complaint open until the rebate is actually received. Thank you for your assistance!
Customer Answer
Date: 09/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 6 cases of 24 packs of beer for *******. All in the same day. ... I label all receipts with the number sequence (1of6, 2 of 6 etc) on each receipt along with how much the rebate is for the rebate number and tracking. This rebate was for 6. I purchased them in the time limit and sent them all in accordingly. Today two of them kicked out 1 for too many submitted and the other was for a receipt already redeemed? . I tried to call to find out why and mentioned to them i just need to pin point which one was rejected! Contacted a few that were clueless on how to help me! I am owed $10.00 as of now until i receive another kicked out rebate that no one can explain anything! Budweiser is made in America and should hire people that can understand and have simple communication skills. At this point Budweiser is still in the hole. Please send me the $10.00 rebate as of now so we can both move on!
Business Response
Date: 09/18/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 09/21/2023
Complaint: ********

I am rejecting this response because: As of today, Thursday, Sept 21st. I have only received an email below
"Hello *****, Thank you for reaching out. I am sorry for the delay in your rebate. I was able to pull up and verify your rebate ********** and **********. I'd be happy to mail you a check out for your $10 rebate. We ask that you please allow 2 to 3 weeks to receive. Let me know if you have any further questions"
replied with an email back on Monday Sept 18th regarding another issue i tried to talk to Customer Service about. Have not heard back.
Today is my last day to provide an answer to BBB. Of course they haven't responded and I wont see that $10 rebate for awhile if ever. Nothing has been solved on this.

Sincerely,

***** A *******
Business Response
Date: 09/22/2023
In regards to your e-mail response to us,
"Can you confirm that all 6 rebates for ******* (6) were all sent in? Thats all i was trying to get accomplished when speaking with CS.
Can you provide tracking for each receipt? 1 of 2tracking number is, 2of 6 tracking number is....etc"
We responded with,
"Here is the status for all of your other rebates:
******* $5 BUDWEISER Rebate - ********** - Fulfillment in Process
******* $5 BUDWEISER Rebate - ********** - Fulfillment in Process
******* $5 BUDWEISER Rebate - ********** - Fulfillment in Process
******* $5 BUDWEISER Rebate - ********** - Fulfillment in Process

The other two, I took care of for you since they were denied. "

The ones that were denied were ********** and **********, in which we created a check on 9/18 to send out $10 for them. We ask that you please allow 2 to 3 weeks from this date to receive. If not received, please give us a call at ************** and provide your case number ********. We'd also be happy to assist if replying to the original e-mail you had sent.
Let us know if you have any questions, or if there is anything else that we may help you with.
Customer Answer
Date: 04/24/2024
Submitted rebates #AB-8094 you were allowed to submit 6 different rebates for this certain promotion ! I label receipts and what number (out of 6) number it is They rejected 6 of the 6 so I am sure i will see more rejections of the others i have submitted on other rebate promotions **************** chat was no help. No one answered phone. I have spent way too much time with the customer service chat
Business Response
Date: 04/24/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 05/01/2024

So while i am waiting for them to contact me, you closed the complaint! lol They know how to play the game! And BBB lets them play it! SAD!

Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Business Response
Date: 05/06/2024
I see that our team had sent you an email update on 4/26. We're glad to inform you that the rebate team has honored both rebates under Tracking # ********** and ********** for the amount of $5.00 each. Please allow 4-6 weeks to be mailed. I've also attached a photo of all your rebates for the month of April that were sent in/approved. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 30 pack of Budweiser solely based on the fact that I was going to receive a $15 rebate through PayPal. The rebate has not come in and I need to get the rebate as soon as possible. Thank you for your help.
Business Response
Date: 09/18/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at 1-************ and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:09/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello
Can you please help with a Rebate for $15 that Anheuser-busch was supposed to send me but they still haven't?

Rebate offer number is ** ****. For $15 back when you bought a 18 pack or Larger of Budweiser Family Packs. (Screencap of offer attached)
I did submit this rebate on Saturday 7/1/23 the same day that I purchase a qualifying purchase.
I was giving tracking number ********** (screen cap attached) which last time it updated was 7/11/23 and nothing sense and I still don't have my $15 even though it's been over 2 months now since I submitted the rebate into
This is what I get when I look at the tracking
Status : Pending
Your submission is currently being processed. Please check back later for your rebate status.

Promotion Name :
BUDWEISER FAMILY 18-PACK OR LARGER $15 REBATE
Submit Date :
07/11/2023

Rebate :
$15.00
Submission Type

I did try to chat with them on Tuesday 8/15/23 and that was no help. They claimed it was approved on 8/11/23 and I'd have it soon, 1 month later I still don't have it.

Please can you help me? I wouldn't have bought this item if I knew they wouldn't send the $15 they did falsely advertise.
I see from their BBB Page other customers having the same issue and they won't do anything to correct it.
Business Response
Date: 09/12/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at 1-************ and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 09/12/2023
Complaint: ********

I am rejecting this response because:
As stated I already spoke with them via chat in august and they did nothing to help me. Its now over 2 months and I still don't have my rebate

Sincerely,

***** ********
Business Response
Date: 09/13/2023
I am sorry for the delay in your rebate. We were able to pull up and verify your rebate **********. I am mailing out a check for your $15 rebate to the address shown below. We ask that you please allow 2 to 3 weeks to receive. Let me know if you have any further questions.
*** * *** *** *** ** ****
MECHANICVILLE, NY *****
UNITED STATES
Initial Complaint
Date:09/11/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was to receive 2 rebates of $15 each in the form of 2 online credit cards. I cannot view the first card or have any access to log in or any capabilities to get the number, etc of the card. I have tried numerous methods and even tried the forgot password feature & it will not allow me access to the 2 credit cards. I just now tried to get the 2nd card which surprisingly it showed me the credit card as a new submission, but I cannot get or gain access to the first $15 card in any way shape or form.
Business Response
Date: 09/12/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number:02101977. We are open M-F 11am-6pm **.
Customer Answer
Date: 09/20/2023
Anheuser ***** has made good on their rebate to me. They contacted me via e-mail and indicated they would be mailing me a $30 check to resolve the dispute. I then did receive the check & it has all now been resolved.
Initial Complaint
Date:09/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Bud Light, submitted info and receipts and was validated and then did the Virtual card final filing to the InBev Budweiser virtual card company. They sais they awarded me a card, never sent info how to access and use it and I have no virtual card number to get into the site. I am sitting in nowhere land without a virtual card, no card number,
and no recourse. This is a poor way to offer rebates and the process is ineffective, cumbersome and unresolvable as it currently sits. This reflects poorly on InBev and I seek my $15 rebate. The Bud virtual card issuer has all the data and accepted that as valid. I simply cannot see or find a virtual card anywhere or a validated card number.
Business Response
Date: 09/11/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:09/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are $30 dollars worth of rebate money. both submissions are $15.00.The submission numbers on the attached.A Virtual card is not acceptable, customer service told me I had to call a different number, which I did. The card department. was clueless. *************** ************ is the number he gave me.Then he said he had to verify it was me, one test after another. Playing games to frustrate me, which he was good at that.
Business Response
Date: 09/11/2023
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **.
Customer Answer
Date: 09/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bud light $15.00 rebate. Received virtual debit card . Doesn't work at 3 grocery stores. Tried online purchase doesn't work. customer service 800 line says check online, cant get a real person to talk to. they will send plastic card and charge $3.00
Business Response
Date: 09/11/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: 02101060. We are open M-F 11am-6pm CT.
Initial Complaint
Date:09/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Purchased I'll probably from *****. I was offering a rebate for $15 off the case so I can make the keys $3.74. provided the information online about the receipt and the UPC code and got a confirmation number. ********** tracking number.
Received an email from Anheuser-Busch marketing team that here is your virtual prepaid card follow the instructions loaded the card and it says it doesn't exist. Tried calling tried emailing no response whatsoever.
Business Response
Date: 09/11/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:09/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Honor the rebate - getting rejected with bogus reasons "invalid USPS" - what does that mean? I have a valid address, and can confirm I get mail all of the time.

From reading countless other reports on BBB, looks like Anheuser-Busch offered the rebate program but have no intention of honoring it - they'll make it as difficult as possible to actually get a rebate.
Business Response
Date: 09/11/2023
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 09/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

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Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.