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Business Profile

Car Service

Enterprise Car Share

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Enterprise Car Share's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enterprise Car Share has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 01/07/2025 Amount of Money Paid: $18.82 Business Committed to Provide: The business is Enterprise CarShare and they were committed to provide me with the use of one of their CarShare Cargo Van for 1 hour 45 minutes Nature of Dispute: ON the night of my reservation I inspected the vehicle for external damage, saw none but got a straong smell of cigarette smoke from inside the vehicle so called in to report this. Drove the vehicle without issue and returned it. On 01/11/25 received an email from them claiming that damage had been found after my reservation. I replied to state that I was 100% certain I did not damage the vehicle. They came back with the decision that I was to be held responsible anyway because I did not report any damage prior to my reservation. Now they are threatening to escalate the claim to a collections agency if I do not pay them $1250 by 04/08/2025 which will damage my Credit Score.

      Business Response

      Date: 04/09/2025

      Thank you for the opportunity to respond. A response is attached.

      Customer Answer

      Date: 04/10/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and accept it.  

      It is not quite the apology I was hoping for. They basically got it completely wrong - no damage was there when I inspected the vehicle prior to driving and no damage was done to the vehicle during my rental. I suspect that it was likely one of their own maintenance staff who damaged the vehicle and would rather pin the blame on a customer rather than have a ***** **** on their employment record.

      However, my primary concern was that they were going to escalate to a ****************** who would have ruined my very good Credit Score, as well as the $1,250 they were trying to claim,  and since neither of these things will happen now, I am happy enough with the result.

      I thank you sincerely for your help on this matter - it is great to know you are there to prevent large corporations from victimising their customers like this.

      You can consider my case resolved.
      Sincerely,

      **** *****

    Enterprise Car Share is NOT a BBB Accredited Business.

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