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Business Profile

Doughnuts

Hartford Coffee Co

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Matthew Charles C

    Date: 10/29/2023

    They are rude and evil; the vibe is atrocious and rotten; it is obvious that several staff are contemptuous towards customers, raising questions about their hiring practices.They require their customers to do physical labor (put own plates and dishes away), and are completely insensitive to people's disabilities, the Americans with Disabilities Act, and medical privacy. If you don't put your plates away, they rudely confront you in other customers.They don't inform their customers of their labor requirements up front, but only harass them if they don't comply. If you don't put your dishes away, they monitor, surveillance, critique, and discuss you; and come up with a plan to confront you in front of other customers.The kitchen manager (*****) was extremely rude and should not be allowed to work there. He refused to write down the owners' names or the store phone number, forcing me to email myself the information; and provided no receipt for my full refund that was promised but not processed. He intentionally was being difficult and disdainful, again, in front of many customers.Why should anyone feel comfortable there?I have not received call back as requested nor the refund I was promised.Hartford Coffee should liquidate and dissolve in order to stop mistreating the community.

Hartford Coffee Co is NOT a BBB Accredited Business.

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