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Business Profile

Library Research Service

Aardvark Research Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/14/24, I ordered a copy of my father-in-law's military DD214 from a government website. During the process, a pop up came on my computer. It lead me to Aardvark Research Group. I ended up ordering the DD214 and the cost was $79.00. I ordered it from Aardvark because they stated on their website that if I orderded it from the governement, it would take months and months and months to get it and I might never receive it. My father-in-law is an elderly veteran and needed this document to receive benefits from the VA. ******* stated it would take 1-7 business days. I checked with them over the next two weeks, but I did not receive it. On April 24 I received the DD214 from the free government site, even though ******* said the government would not send me it for many months or possibly never. I contacted ******* and requested to cancel the order and return my money. Shortly after, they sent me a link to download the DD214. I did NOT download the document and asked again for a refund stating I already received the document free from the government. I want a refund of $79.00. I want a check sent to father-in-law ***************************. This money is important to him as he lives on a fixed income.

    Business Response

    Date: 05/20/2024

    We ordered this customer's records on Tuesday, April 16th, and emailed them to her on Wednesday, April 24th, which was the 6th business day of the 1-7 business day turnaround we told her to expect.   We did exactly what we said we would do, within the time frames that we said we would do it. 

    Customer Answer

    Date: 05/21/2024

    I received my refund.  Please close this complaint. Thank you 

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/22/22, I ordered an expedited retrieval of a DD214 for 89 dollars. I have not received a DD214 yet and have asked for a refund 4 times, twice via a phone call and twice via email. I have not received a DD214 or refund.

    Customer Answer

    Date: 02/15/2024

    I have received a refund today and the matter has been resolved. Thank you for your assistance.

    Business Response

    Date: 02/16/2024

    This order was from 2022. We couldn't find any emails from back then because we have changed email servers and purged our old emails, so we just gave him a full refund. 

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    filed for ****** in Dec 2022...paid $99....still not received....transaction-*****************....need to apply for benifits.

    Business Response

    Date: 02/02/2023

    This customer ordered his records on 12/20/22, and we emailed them to him on 12/27/22. He called yesterday and said he didn't receive the hard copies. We called him back, verified his address and mailed him another set the same day. 

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $99 on August 26 , 2022 for certified digital and hard copies of my military separation documents. I never received form *****. But, I did receive all the other separation documents that I ordered. I emailed ARG several times regarding the missing document after waiting more than 15 business days. And, was told to wait and be patient. So, I called the Illinois ******** ***** headquarters directly to request my military records. I received them for free in 5 minutes after waiting for more than 15 business days and paying $99 to ARG for them.
    I am attaching a PDF of what I received from ******** ***** headquarters . The PDF contains the document ***** that ARG says did not exist. The pdf is my evidence of form *****. ARG never gave me a direct answer , only excuses. After receiving their last rude profane email I decided to contact contact the BBB. They called me an ******* in an email. That was the last straw ,please help me. Thank you.
    Sincerely,
    ******** ********

    Business Response

    Date: 09/16/2022

    This customer submitted two orders: one for his ***** and one for his ******** ***** separation documents. We submitted requests for his records to the ******** ******** and the ******** ***** ******. We received his records from the ******** ******** in 5 business days and provided him with his ***** and *****. Our request for his ***** from the ******** ***** was still pending. He demanded that we get it to him by the end of the day, or give him a refund. We aren't the federal government. We can't force the ******** ***** to respond to our request by the end of the day. There is a process in place that we have to follow. Since he couldn't accept the process, and we couldn't meet his demands, we canceled his order and gave him a full refund. 

     

    Customer Answer

    Date: 09/16/2022

    Complaint: ********



    I am rejecting this response because:  The hard copies Of the separation documents were mailed to an address in Connecticut before they were mailed to my home address. I received the ***** and one of the *** ** forms. But, there are 2 *** ** forms.  So, One of them is lost along with the  *** ** forms. I believe they were lost in the mail. I have evidence that the forms were mailed to Connecticut And evidence that the forms exist In the PDF that I attached to my complaint. They also used rude vulgar language in an email To me. I have digital and copy evidence of those emails. Please give me an email address And a mailing address so I can send this information to you to support my case and complaint. Thank you.







    Sincerely,



    ******** ********

Aardvark Research Group is NOT a BBB Accredited Business.

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