Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been ten weeks since the project has been completed. They installed marmoleum flooring. They had to patch the floor because they did not do it to the specks to the architectural plans. Once the corrections were made they dropped a hot iron on the floor, they patched it in but the customer is not happy with the patch and it has been ten weeks. I have been in consistent contact with the business. They are unreal. I would like for them to correct their mistake before this goes to litigation.

  

  Business Response

  Date: 06/02/2025

  Pretty much statement that he sent you is pretty correct. We tried to fix it it didn't work we are doing another piece. Still couldn't do it so order much more to it but the whole entire job over again.. I offered to give them a full refund and let somebody else do it. Said they didn't know of anyone that could do this type of work and they were going to stick with us to see how it turned out? Much more to it but enough said. We're still waiting for the new material the fourth time to come in and we will do the whole thing over at our expense. We have been in business 50 years and we sell them have this kind of issue. The customer and the ** did nothing wrong and we are striving to complete it at our expense and at our loss. Thank you
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/29 *** authorized $1300 for a deposit for a carpet installation. The servicer took the money then called my bank and said that it was suspicious activity or fraud. While on the phone with my bank and verifying the information we no longer wanted to do business with JJS flooring as they came off as shady. The company advised they would issue us a full refund of the deposit as we had to pay another company to complete the service. The owner ****** and secretary advised the $1300 was refunded. Today 2/3 I followed up with my bank and was told they processed the payment. They are refusing to send my money back. I would not trust this company or the owner. They take your money then discriminate against you. They do not do good business.

  

  Business Response

  Date: 02/04/2025

  We should have ran and not walked away from this particular project. The indecision non-communicating from the very beginning with this I'm not sure what to call it was actually a sign that I now am sorry that I know through experience I should have avoided. After they reached out to me for a proposal I as normal visited the project and immediately sent them what they were requiring. Did not hear back from them for a while and then I pursued my normal path to find out how they were going to proceed?. I don't have the dates in front of me but this one on for some time usually at first I was the initiator and waited sometimes days to get an answer back. It was my mistake that I thought we had worked for this company before and on my original proposal had put payment upon completion because I thought we had worked for them before. After a few weeks and the Mysterious way in which they were acting my gut told me to get at least a deposit because of the way things were transpiring. Several things happened in between there but I would have to confer with my office manager.

  When I finally decided to give us a deposit we accepted via phone and ran the card but there were several red flags thrown up and we didn't want to take a chance cuz we had been burned before. The ****************** for our credit cards did not hesitate and told us what to do. They also attached something to the transaction that probably saved us possibly being stuck with the reversal of the charge after we talked to the customers *************** credit card issuer. I was advised to bring in *************** associate on a three-way phone conversation that they could confirm who they really were because of so much suspicion the customer had cast on the sale. I called the phone number I have for the customer which was the first time that begin particular day we ever had their phone number because for some reason we never got it before. A man answered son of Lucky it was older and *************** talked to that person who was the card holder and said they were going to text a verification number to his phone that would let *************** know that it was really the card holder. I was the one that initiated the phone call and they must have had caller ID and there was a lady in the background that was yelling and screaming who was it that was calling them because their caller ID showed my phone number at our office. She totally freaked out and went ballistic and it was accusing this that and the other all the while I was sitting there saying nothing because *************** was doing all the talking. The *************** spoke up and finally said *** are you still there addressed to me and I said yes I am and I'm glad that I listened to all this. She was screaming that she didn't want us to do any work and to reverse the charge of her credit card. My reaction to her was thank you I'm glad you said that. That way I knew I was not going to get involved any further because I still don't trust her. I hung the phone up we're upon she must have called five or six times to our office ranting and raving about send me my money back which ******* my office manager has already told her on one of those frantic calls she was making she did already reverse the charge back to her card. We never batched out at the end of the day her card so it never entered our account. Our representative from the company who takes care of our credit card processing heard of it and was afraid and came to see us because he thought maybe we gave her money back without first running it through our account which we hadn't done.

  She has threatened to sue us for not refunding her money, discrimination,( she actually spelled discrimination with an e), among other crazy things two numerous to mention.

  She actually said, " you picked the right one this time", which led us to further believe something was wrong with this whole thing?. I'm doing this only because I think you deserve some sort of an answer but I'm really not too into it because it's late and I don't have time for this type of thing with somebody like her. Thank you let me know if you need anything further assistance

  
  
  

  Customer Answer

  Date: 02/04/2025

  Complaint: 22893192
  
  I have reviewed the business' response and am rejecting it because: First and foremost with all the fraud going on. My father was the gentleman on the phone. *************** texted my phone because money does not move unless I approve it. As I am over every dollar that goes in and out of our bank account. When the number did not display the 800 number for ***************, I then became suspicious as to why we were giving out codes to an unknown number. My dad was just trying to get the deposit issue settled and like I said we were "discriminated" against. Excuse the grammatical errors. Seems to happen when you are upset that you have been defrauded out of your money and still had to pay someone to get the work done. To this day we still have not received a refund. I spoke to *************** yesterday and they advised they initiated a refund however who ever they use let my money settle in their account as if they are collecting with no work being done. They need to fire the processor as well. As mentioned in all the ongoing emails the tenant was having a basement remodel. We did not want to install the carpet until after the drywall was complete and cleaning of drywall dust was removed. This was already explained in the long email threads. The owner went out his way to say I do not own my business. His suspicion came as I am a young successful African American female business owner. He thought he was going to keep my funds assuming it was fraud. I am fighting for my $1300 back as it still has not been returned. He was hoping it was fraud so he could keep it. Like I told them on my several reviews. KEY CARPET was a much better vendor to deal with as they had no problem processing their payment and getting things done next day. We have integrity a lot of it. So to take our money and not give it back shows this company lack thereof. 
  
  
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 02/04/2025

  She will get her money back.  The credit card company said it will take 7-10 business days to get her money back.