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Business Profile

Newspaper

St Louis Post-Dispatch

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for St Louis Post-Dispatch's headquarters and its corporate-owned locations. To view all corporate locations, see

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St Louis Post-Dispatch has 4 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel my subscription with the St. Louis Post-Dispatch, but they have made it impossible to do so. I tried logging in to unsubscribe, but it says to call a number because they can't find my account number, even though I know my account number. I tried calling the number, but it doesn't allow you to cancel or modify a subscription or let you talk to a representative. I've tried the chat bot on the home page and other numbers listed, but I constantly get put in a dead end or just hung up on. I want my subscription cancelled.

      Business Response

      Date: 03/12/2025

      Our response is attached

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the online subscription to the St. Louis Post-Dispatch. However, I've decided to cancel my subscription. When I've attempted to do it online, I was prompted to type in my account number and other identifying pieces of information. When doing, so it says my information is not recognized. I am then prompted to call ************. When I call, I am told that they are unable to cancel my subscription because their system is down. I've been repeatedly charged the monthly rate of $14.95. I have repeated the above steps several times to no avail.

      Business Response

      Date: 03/12/2025

      Our response is attached.

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an online subscription to STLtoday.com, a part of the St. Louis Post Dispatch. I have been trying for days to cancel the subscription, but I get an error message on their website stating they can't locate my account, and then when I tried calling the phone number to customer care that they provide, I'm being told that they can't cancel my service because of a technology issue with the Post Dispatch. It is a vicious cycle that provides no chance for cancellation. I want my service canceled immediately. I have removed my credit card from auto billing so I don't get charged again. Please help! I just want to cancel this service.

      Business Response

      Date: 03/05/2025

      Our response is attached.

    • Initial Complaint

      Date:03/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my subscription since Feb 12th & 25th and no one is willing to assist me with this, yet they keep delivering to my home, and I would like to get it cancel to avoid any future billing, but they are not willing to assist me in any way.

      Business Response

      Date: 03/05/2025

      Our response is attached

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancell my St. Louis Post Dispatch subscription. There is no way to cancel online. I called the phone number and was told they can't accept cancellations now because of technology problems. They said I could call back after five days, but I've already spent lots of time searching their website for information and waiting on hold.I consider this unacceptable in terms of customer service. Today is the last day of the month for me to cancel and I want my order cancelled as of today.

      Business Response

      Date: 03/05/2025

      Our response is attached

    • Initial Complaint

      Date:12/27/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had an e-subscription from Feb - Jul 2024 for $1. It automatically renewed for $14.95 on 7/26/24 for 6 months. On 8/5/24 I called & asked if it could be renewed for only $1 again and the **** ***, said yes & $13.95 would be refunded by check. On 8/27/24 I called again and asked about the refund. *******, the **** said it would be sent by mid September. On 10/29/24 I called again & the **** *** said it was coming. I also asked ** to cancel the e-subscription because of not receiving the refund. He said it would be cancelled and I would receive a $14.95 refund. Called again on 12/10/24 & the **** **, said the refund was coming and he would again cancel the e-subscription. As of this date, 12/27/24, I have not received the refund.I believe I called 2 other times and was told the refund was coming, but I did not record the dates and the ***** names because I trusted them.I am still receiving emails from the Post with the news paper attached but I cannot read the paper because I assume the subscription was cancelled.

      Business Response

      Date: 01/03/2025

      Our response is attached

      Customer Answer

      Date: 01/06/2025

      Complaint: 22736664

      I have reviewed the business' response and am rejecting it because: It does indicate that the subscription has also been cancelled.  I requested a refund and a cancellation.



      Sincerely,

      ******** *******

      Business Response

      Date: 01/07/2025

      This serves as confirmation that Mr. ********* digital account #******** was stopped on 10/12/24, and no future charges will be made on this account.

       

       

      Customer Answer

      Date: 01/08/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ******** *******

    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello!I called to cancel my online subscription with the Post Dispatch on 10/17/2024, which I have a confirmation for. Later I realized that I had about a $12-15 credit with the company, and I called back to get this money back. I know, from years of dealing with them, though, that they are highly resistant to refunding customer's money. They offered to extend out my subscription for 2 weeks to make up for the credit. Since I wasn't interested in fighting for it, since I was in the middle of packing to move across the country, I said yes. That subscription "extension" ended on 11/10/2024. As I was moving, I didn't see until after 11/10 that they had charged me on 11/3 an additional $29.95, even though I had cancelled the account. I have called to talk with their customer service department on at least 6 occasions about this matter in order to be refunded the $29.95. Initially a person tried to convince me to continue using the account, rather than being refunded. It is a digital subscription only, and they have closed my access to it since 11/10, even though I was charged for it. I was told by a customer service representative on 11/15 that I had to wait "2 to 3 weeks" for the refund to show up on my account. I suspect that this is a stalling tactic, expecting people to forget about the problem, or hope that they won't bother with pursuing it--because the money never was refunded. I called twice this week on 12/2 and 12/6, and was told the case had been "escalated" to one of their supervisors, but haven't heard back. I just got off the phone and was told that it would take an additional 2 to 3 weeks to be refunded--which lead me to file a complaint with you all. I was waiting on the line for 30 minutes to speak to a supervisor, but one never came, so I started to write to you. Thank you for your help!

      Business Response

      Date: 12/19/2024

      Our response is attached.

       

       

      Customer Answer

      Date: 12/19/2024

      Complaint: 22650714

      I have reviewed the business' response and am rejecting it because:

      My account was charged after I had cancelled the account. ******************, the parent company, now is saying that they "don't refund digital subscriptions," which is a convenient excuse for making unauthorized charges to former customer's accounts after they have completed their relationship. 

      This company is fraudulent--and a review of the complaints made about the many newspapers they own shows that this pattern repeats itself throughout their corporation.  ***** doing business with this company and its affiliates.

      Business Response

      Date: 12/30/2024

      Please see attachment for business response.

    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to the St. Louis Post ************ never received my paper. Called them several times & cant get an answer from them.

      Business Response

      Date: 12/11/2024

      Our response is attached

      Customer Answer

      Date: 12/12/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      **** *****

    • Initial Complaint

      Date:11/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called at the end of October for cancel my membership. I continue to get bill for November 2024. I want the amount of $25.99 refund back to me immediately. I want a refund in the amount of $25.99 place back on my credit card.

      Business Response

      Date: 11/22/2024

      Our response is attached

      Customer Answer

      Date: 12/18/2024

      They took the payment off and today they have recharged me the $25.99.  They said I had to keep my subscription until November 22nd.  I called them before this and told them I needed to cancel and they didn't cancel it.  They Kept calling me and I told them this is harassment.  I hung up phone and they put the charge back on or renewed it.  I want this subscription cancelled.  I should be able to cancel my payment anytime. 

      Business Response

      Date: 12/19/2024

      Our response is attached.

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subscription for print edition escalated from $104 for 3 months to $143 with no change in service or explanation. Attempts to resolve issue at customer service number ************ met with continued delay/technical difficulty/no response.

      Business Response

      Date: 11/19/2024

      Our response is attached

      Customer Answer

      Date: 11/19/2024

      Please consider this complaint resolved.  Finally reached customer service @************ (*******) who understood my issue as a 20+year subscriber and offered continuing at old rate of $104/quarter.  Accepted offer.  No further action required

    St Louis Post-Dispatch is NOT a BBB Accredited Business.

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