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Business Profile

Office Equipment

Americom Imaging Systems Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Americom Imaging Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3-2024 Trying to return equipment that we are currently leasing and trying to get out of.We have emails and phone calls with no response from anyone.

      Business Response

      Date: 06/05/2024

      Dispute Resolution Department
      Better Business Bureau
      Re: Complaint #********
      Americom Imaging Systems, **** & ****** Family Chiropractic, LLC
      Dear Dispute Resolution Team,
      This letter serves as Americom Imaging Systems, ****'s (AIS) official response to complaint #********, submitted by Office Manager *********************** of ****** Family Chiropractic, LLC (HFC) on May 7, 2024.
      HFC's complaint alleges difficulties in contacting AIS regarding their leased Xerox Copier. We would like to clarify the following points and provide supporting documentation:
      Communication Efforts: AIS has responded to HFCs inquiries multiple times via email, providing clear instructions and necessary information. Attached are the email threads, including date and time stamps, demonstrating our timely and consistent responses.
      Proposal for *** Machines: Initially, AIS offered HFC a proposal to either release their current machines or purchase new ones. AIS Sales Representative *************************, including Sales Manager ***************, visited HFCs site, engaged in phone conversations with ***********************, and exchanged numerous emails.
      Lease and Return Instructions: Upon ****'s decision to switch to another provider, AIS Sales Representative ************************* communicated the costs associated with closing out the lease and the process for shipping the machines back to **************** It is important to note that the lease agreement is between HFC and **************** with AIS acting solely as the servicing provider.
      Direct Contact with **************** ************************* provided *********************** with all necessary contact information to *************** and advised her to liaise directly with them. AIS has also notified *************** to coordinate directly with HFC for the return of the equipment, thereby removing AIS from this process.
      We believe the attached documentation will provide a clear understanding of our diligent efforts to assist *********************** and HFC to resolve this matter efficiently. Should there be any further questions or need for additional information, please feel free to contact AISs Office Manager, *******************************, by emailing her at *********************************** or by calling our main number ************.
      Thank you for your attention to this matter.
      Sincerely,
      Americom Management
      Americom Imaging Systems, ****

      Customer Answer

      Date: 06/13/2024

      These are the emails dated 4/16/24   they never responded until after I sent them to BBB just for your information.

      /

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