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Business Profile

Orthodontist

Smile Well Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dentist implied to me that they took my insurance and my cleaning would be covered, but in reality they were out of network and I had to pay over $400 out of pocket for a simple cleaning. Both the insurance company and the dentist are pointing fingers at each other.

    Business Response

    Date: 10/11/2023

    There was never any mention of us being in Network nor asked if we were.  I have the voice recording.  In our new patient welcome letter that we request that the consumer provide any current  x-ray  for review prior to appt.  if not then we will have to take the x-ray. Consumer did not provide any current x-ray. When we took the x-ray we submitted them to insurance they denied the claim due to the time frame.  We did the X-ray, and cleaning with fluoride.  Consumer portions was left much higher.  We do have a 48 cancellation policy.  Consumer called the night before to cancel the appt.  Consumer sent in a payment and she ended up with a $33.00 credit which was refunded back to the patient. 

    Customer Answer

    Date: 10/26/2023

    Complaint: ********



    I am rejecting this response because:

    When I told you my insurance, you should have said no we are not in network for that and warned me in advance. Also, the only reason I had to cancel early was because I received the notification from my insurance that day.





    Sincerely,



    **** *****

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