Business Profile

Property Insurance

A A A Automobile Club of Missouri

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Important information

Customer Complaint:
AAA Automobile Club of Missouri reflects complaints by Missouri, Louisiana, Mississippi, and Arkansas residents only. Some consumers complained that they had difficulty obtaining a refund, experienced poor customer service and long wait times, had difficulty managing automobile claims, and were sold overpriced or insufficient batteries. The company has responded to all complaints.

Complaints

This profile includes complaints for A A A Automobile Club of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

187 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am needing the amount owed corrected as I have already made a payment. I continuously receive bills in the mail for incorrect amounts.
Business Response
Date: 04/05/2024
Thank you for the opportunity to address **************** concerns. Please see the attached letter as our response. this was mailed to ************ along with his itemized statement.
Customer Answer
Date: 05/15/2024
It was supposed to be in reinstatement status. They wanted him to pay $1,929.80 on January 19, 2024. He paid $475.00 which left $1,454.80 and then added a $10.00 late fee which made it $1,464.80. Then they sent him a check for $365.20 on October 17, 2023. When they cancelled and reinstated it, they told us not to cash the check and I wrote on there Do Not Cash/Shred It. He was done and they never put back the money.
We are asking that they reinstate him because they illegally cancelled him when they should have not cancelled him. They told us not to pay until we get the paperwork to show what we have to pay. The check number was ********** and had never been cashed. Once they put the $365.20 back on his policy, he will be straight and only owe for ***. He doesn't need to rewrite his policy.
We already have the policy - March 1, 2024 and policy expiration date is Sept. 4, 2024. He got his insurance card as well. Why does he have to do a new policy when he has one already in place?
Initial Complaint
Date:03/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a claim 4/19/2023 and received a check for $6000. I am not able to obtain another vehicle with this payout and expected at least $10,000 for my vehicle. The company is not willing to work with me to get me a pay out of $10,000.
Business Response
Date: 03/29/2024
March 29, 2024

Better Business Bureau
Serving Eastern & Southern Missouri & *****************
***********************************************
************************

RE: Complainant : *****************************
Our Insured : *************************
Policy Number : MOA134697168
Claim Number : *********
Date of Loss : 01/20/2023
BBB Tracking ID : ********

To Whom it May ********

Please be advised we are in receipt of the BBBs inquiry dated March 25, 2024,
regarding the above captioned claim. The following is our response to the complaint and
our position in this matter. In the inquiry, ***************************** states he expects $10,000.00
for his total loss vehicle so he can obtain another vehicle.

******************** was contacted by AAAs total loss adjuster, ***************************, on February
20, 2023, and was presented with all total loss settlement details concerning his 2007
GMC ****** 1500, including an actual cash value of $7,300.00. ******************** advised he
would review the information and confirm with his adjuster if he would like to retain or
release the total loss vehicle to AAA.

******** contacted ******************** on March 15, 2023, to see if he had decided on
retaining or releasing his vehicle to AAA. ******************** advised he did not want to keep
his vehicle and wanted $8,000.00 for the vehicle. ******** confirmed she would be happy
to review and discuss the details of his vehicle valuation and ******************** advised he
would not review the valuation details, nor would he proceed with anything unless AAA
would pay him $8,000.00 for his vehicle.

******************** was called on April 4, 2023, and ******** left a voicemail requesting a call
back to discuss his claim details. ******************** was also mailed a letter on this day
advising if AAA did not receive a response within 15 days, we would proceed with
issuing him the payment to retain his total loss vehicle in the amount of $6,058.50.

On April 19, 2023, AAA had received no further correspondence from ******************** and
issued him the payment to retain his vehicle in the amount of $6,058.50.

******************** left a message for ******** on March 13, 2024, when she was out of the
office. The call was returned on March 13, 2024, by another total loss adjuster, ******
*******. ****** spoke with ******************************** who advised she was not sure what
******************** was needing on the claim and advised he was not home, and she would
have him call back to AAA to discuss what he needed.

Since March 13, 2024, AAA has not received any correspondence concerning the total
loss vehicle claim until the inquiry was received by the BBB on March 25, 2024.

******** reached out to ******************** via phone and left a voicemail March 28, 2024, and
sent a letter March 29, 2024. We are happy to discuss the details of ******************** claim
and vehicle valuation.

In summary AAA has proceeded properly in the handling of ***************************** claim. If
you have any other concerns or questions, please contact Team Manager *******
****** at ************** or by email at ***************************

Sincerely,

*************************
Vice ********** ********************** Claims
Initial Complaint
Date:03/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to a service station. They tested my battery, and it said it was bad. I called AAA and they sent a tow truck instead of a truck with a battery. I let the driver know I only needed a battery. He said they are no longer servicing batteries in ********. The battery was replaced in 10/2023. It is already needing to be replaced. When I finally was able to replace the battery, I saw the date of the battery was 6/2023. The tow truck driver told me ********* services AAA. I went there, and they gave me a battery dated 7/2023. They told me it should be three years past the date. If I wanted a newer battery, **** said they would have to order it. That would be another day. Napa won&#**;t touch the car. They will not put the battery in. In order to get the exchange I needed to give them the old one. Another customer helped me exchange the battery.
Business Response
Date: 03/21/2024
Thank you for allowing us the opportunity to review and respond to ********************** concerns. At this time, the mobile battery service is not available in her area, we deeply regret any inconvenience this has caused. Our Member ******************** has reached out to ****************** to provide the contact name and direct phone number of the Member Relations Representative assigned to assist her exclusively should she need warranty assistance with the *** battery going forward.
Initial Complaint
Date:03/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 11 2024 about 5 pm I hit a deer on ************** near *********************** in ********* *******. Since this time I have been trying to get my car fixed, the estimate is $3005 and I have a deductible of $1000 to pay. I'm supposed to have a rental car for 30 days that I only had for 11 or 12 days . I just put a $2000 remanned transmission in and picked up my car at noon the day I hit deer. I lost left head light, bumper bent, fender bent can be straightened and painted and dent in my hood, yet this AAA of Missouri wants my vehicle totaled and sold at an auto auction with no regards to my new transmission, brand new tires a month earlier and 4 new shocks. It's been a month and since Tuesday of last week no return phone call or answer to emails nothing. Then today I got an email saying they still want to total my car even though she told me my estimate met the 80 percent or 70 percent value something??? The body shop ***** said he's never seen anyone treated the way they are doing me . I made a insurance complaint with the Indiana commissioner her name is ****. I added attachments but maybe easier to see in an email. And also a picture of my exact vehicle for sale and price
Business Response
Date: 03/19/2024
March 19, 2024

Better Business Bureau
Serving Eastern & Southern Missouri & *****************
***********************************************
************************

RE: Complainant : ***********************
Our Insured : ***********************
Policy Number : A07618936
Claim Number : *********
Date of Loss : 02/11/2024
BBB Tracking ID : ********

To Whom it May ********

Please be advised we are in receipt of the BBBs inquiry dated March 11, 2024,
regarding the above captioned claim. The following is our response to the complaint and
our position in this matter.

Ms. *********************** notified AAA of her loss on February 12, 2024, for damage to her
2009 Chevrolet Trailblazer. Based on an estimate from ***** Body Shop of *******, and
our initial valuation of the vehicle, it was determined that the vehicle was a total loss.

****************** submitted receipts showing recent repairs done to the vehicle. These
receipts did raise the value of the vehicle. She also submitted a second estimate
completed by ***** Body Shop. After a review of the second estimate and comparison
to the updated value of the vehicle, it was determined the vehicle was no longer
considered a total loss on March 11, 2024.

Payment was issued to ****************** on March 11, 2024, for $2,509.88 for repairs to her
vehicle.

In summary AAA has proceeded properly in the investigation and handling of ****
******** claim. If you have any other concerns or questions, please contact Team
Manager ************************* at ************** or by email at **************************

Sincerely,

*************************
Vice ********** ********************** Claims
Customer Answer
Date: 03/21/2024
Complaint: 21417942

I am rejecting this response because:
I have not received the payment mentioned by AAA on March 11, my fault entered the wrong information, but it was returned same day by banking institution because i called them myself when AAA kept telling me to wait and see if returned, and it has been 9 days and payment has not been reissued. It has been more than 6 weeks that i have been fighting trying to get my car a simple repair fixed. To be honest they said the value on my car increased because of the recent work mentioned yet it was never reflected , but I've already agreed to an amount so that's it.

Sincerely,

***********************
Business Response
Date: 03/27/2024
Thank you for the opportunity to respond to ********************** concerns. Please see the attached letter as our response.
Initial Complaint
Date:02/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA Inflated Billing as a Result of AAA Staff Errors. Full report listed as a supporting document (Issue cannot be summarized in 2000 character limit).
Business Response
Date: 03/06/2024
March 6,2024

*************************
*******************
***************************

RE: MOA20l02299L

Dear ********************,

I am in receipt of an inquiry from the Better Business Bureau (BBB) regarding the above
referenced auto insurance policy. Your Inquiry was forwarded to my attention for response as a
matter within my responsibility.

Before I begin, I would like to thank you for your membership and for taking the time to notice
us of your concerns. Your insight and feedback are greatly appreciated.

After reviewing your policy, I can see that the original auto pay request could not be processed.
This caused the billing plan to adjust to our 5 pay installment plan, which divides your six-
month premium into E payments instead of 6, which caused the higher due amount. A bill plan
change was requested fanuary 2,2024,but it appears this was not processed correctly.

I understand you have spoken to ******************************************************************** Business Manager, regarding this
situation and that a payment has been made. ******************** also advised that she has updated
the billing so that it will draft in the future. A confirmation notice that auto-pay was set up was
mailed to your home address on March 2,2024.

I would like to take this opportunity to apologize, on behalf of the organization, for the
difficulties you experienced when trying to get this issue resolved. I wish to assure you that
place
lapses in member service of this nature are not indicative of the importance we on
providing our member insureds with outstanding service. All of us at the Automobile Club of
that we
Missouri strive to meet the needs of our members and insureds. I am very disappointed
team
failed to meet your expectations. We have shared your experience with our management
and the matter will be reviewed and addressed.
Initial Complaint
Date:02/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB: I do know which AAA profile it is on BBB. I came across countless of AAA profiles on BBB website.

AAA:
AAA has pretty much the worse online customer service out there.
AAA won't respond to any emails or messages.
Hell, I still waiting for a response from my email and message back in June (even tho that June issue was taking care of by BBB last year).

NEWEST issue:
I switch from State Farm to AAA for car insurance about a month ago.
I have yet to get my car insurance cards from AAA. It does not take this long to send out cards.

I was tired of waiting, I decided to stop by the closet AAA office according the either their website or app., which say Rolla MO.
Guess what?
RE/MAX Heart of America that is occupying AAA spot, AAA is not longer there.

I sent an message through the website, NO RESPONSE.
Business Response
Date: 02/29/2024
February 29, 2024
***** ***** ***** ***** *** ****** ******** *****

****** *****
*** * ********** ****** *****, MO *****

Automobile Policy #: ************ Better Business Bureau # ********

Dear Mr. *****:

I
am in receipt of an email inquiry regarding your automobile insurance
policy from our Automobile Club Inter-Insurance Exchange Company. Your
inquiry was forwarded to my attention for follow up and response.

Before
I begin, I would like to take this opportunity to express our thanks
and appreciation for your three years of membership with the Automobile
Club.

In your email, you advise that you had not received
your insurance identification cards in the mail. In addition, when you
sent a request through the website or app there was no response.

Our
records indicate on January 24, 2024, you bound your automobile
insurance through our online portal and was effective on January 25,
2024. Your policy documents were printed and mailed on January 24, 2024.

Insurance Business Manager, Tony *****, contacted you
and on February 22, 2024, and left a message in response to your email
inquiry to address your concerns directly. In addition, Mr. ***** sent
new insurance cards by certified mail to your address listed on February
23, 2024.

Please accept our apologies for any
frustration you experienced during this process. We appreciate the time
and effort you took to bring this matter to our attention. As a member driven organization, feedback from members like you provides us with
the opportunity to review our processes and improve overall member
service.

I hope my letter has been responsive to your
concerns and should you have additional questions, please do not
hesitate to contact Mr. **** *****, Business Development Manager, in our
Online Bind Organization at (***) ********.
Sincerely,
**** *******
Vice President, Direct Sales
Customer Answer
Date: 03/05/2024
Complaint: ********

I am rejecting this response because:
This is on ****. **** has yet to deliver the certified mail.
I know for a fact that **** is not doing their job correctly.
Why?
I do have experivance working for ****.

Sincerely,

****** *****
Business Response
Date: 03/07/2024
Please see the attached information for the delivery of the documents under tracking No. ********************. It appears the **** attempted delivery and it is now at the local Salem, MO Post Office located at *** ** ******* **., Salem, MO ***** where Mr. ***** can either pick it up or go online and reschedule a delivery time. If he does not take action with the **** prior to March 15th, this will be returned to us. While we understand Mr. *****' frustration, we do not control the **** deliveries and cannot address his current concerns with the service provided by the ****.
Thank you.
Initial Complaint
Date:02/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called AAA when my car was dead. They diagnosed it as a battery. Provided the battery at $229.29. I drove the truck to work today and the same thing happened. I called AAA. They came out, that person said the battery was good but it was the alternator and the alternator wasn't tested previously. This was a case of misdiagnosis.
Business Response
Date: 02/27/2024
February 23, 2024

********* ******* **** ********* **
Florissant, MO *****-2101 Dear Mr. *******:
Membership Number: *** *** ******** **
Thank
you for taking the time out of your busy schedule to report your
emergency roadside service experience. Your correspondence submitted to
the Better Business Bureau (BBB)was forwarded to me as a matter under my
responsibility.

A review of our records reflects that
you contacted AAA Missouri on February 18, 2024, to request battery
service for your vehicle. In your correspondence, you advised the service
provider dispatched to assist you diagnosed your battery as bad, so you
purchased a new AAA battery. You advised on February 20, 2024, that your
vehicle would not start. You advised of being informed by a second
service provider that your alternator was the issue, and the alternator
was not tested by the first service technician. You advised that your
breakdown issue was misdiagnosed as a bad battery and that you had to
have your vehicle towed to an auto shop for alternator repair.
Ultimately, you are seeking a full refund of $229.29 that you paid for
the AAA battery and a $36.00 tow mileage fee you incurred on February
20, 2024.

To start, thank you for allowing us to review
and respond to your service concerns. Your feedback is important to us,
as it enables us to assess and improve upon our member service
experience. It is our mission to ensure that the service technicians are
providing accurate information as it relates to the service at hand. It
is with great regret to know that this did not occur on your recent
service experience. To avoid a recurrence of this nature in the future,
we have counseled our contracted service providers of the importance of
this mission. Our review concluded there was no error on the part of the
original battery service technician on February 18, 2024, as the
battery test results showed battery replacement was required and the
charging system tested as normal. Furthermore, the second battery
service technician also provided you with the correct information based
on the battery test printout which showed the charging system was not
operating normally at the time of the test on February 20, 2024. We
found it was the additional information by the second technician advising
you that your vehicle's alternator was not tested on February 18, 2024, was
the only incorrect information. Please know that the appropriate
corrective actions have taken place.
On behalf of our entire organization, we would like to extend our
sincerest apologies to you as were unable to provide you with a totally
satisfying member experience. We highly value your membership and find it
disappointing that your experience fell short of our goal and your
expectations. In your correspondence, you were seeking a full refund of
the AAA battery purchase and tow mileage fees. While we are unable to
provide you with a refund based on our investigation, we have restored
the two service calls back to your membership as a gesture of goodwill.
Mr.
*******, thank you for your 1 year of membership with AAA Missouri. We
greatly appreciate your continued support and association. If you should
have any additional questions or comments, please do not hesitate to
contact my associate, Ms. ****** *******, at (***) *********

Sincerely,
******** *******
Vice President, Automotive Services AAA Missouri
Initial Complaint
Date:02/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was quoted 119.00 on insurance policy was charged 127.00 never e-sign for this policy yet 127.00 was taken from my credit card over drawing my account have been trying to contact them for 5 days before they took my money haven't been able to receive response from agent
Business Response
Date: 02/26/2024
February 26, 2024

****** * ****
**** ****** **
Odessa, MO *****

Dear Mr. ****,

I am writing in response to an inquiry I received from the BBB, regarding your Auto Insurance Policy. In
your correspondence you state you were quoted $119 for an auto insurance policy. You were charged
$127 for a policy you did not electronically sign causing your account to be overdrawn.

Upon investigation into your claims our Insurance Business Manager ****** ****** discovered that
your original quote included a multi-policy discount for insuring both your auto and home with us.
Unfortunately, your home did not qualify for insurance with us causing you to lose the multi-policy
discount on your auto insurance.

At this time your policy has been cancelled and you will receive a refund in the amount of $127.19.

I would like to take this opportunity to apologize, on behalf of the organization, for the difficulties you
experienced surrounding the issuance and cancellation of your insurance policy. Be assured that occurrences
such as these are not our usual and customary way of conducting business. We fully investigated your
concerns and are taking appropriate action to ensure no further incidents of this nature recur. I wish to assure
you that lapses in member service of this nature are not indicative of the importance we place in providing our
insured members with outstanding service. As an insurance provider, we strive to address the needs of our
members and insureds openly and accurately. Thank you for allowing us the opportunity to address your
concerns and reach and equitable resolution.

Please accept my apology for your inconvenience. If you have further questions or concerns, please do not
hesitate to contact me at (***) ******** or *********************.

Sincerely,

*** *****
Regional Manager
Automobile Club of Missouri.
Customer Answer
Date: 02/26/2024
Complaint: ********

I am rejecting this response because: they have been holding my money since 2-15-24 and say I can't get it back until 3-5-24 it took them 2 days to take my money without permission and now it's going to be 3 weeks before I can get it back

Sincerely,

******* R ****
Initial Complaint
Date:02/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were involved in a car accident on 1/26/24 & contacted AAA that day to start the claim process ( claim # *********). The other driver was at fault & was ticketed per the police report and we also had dashcam video of the accident. Our car is totaled and were still waiting for a settlement offer. Our claims adjuster does not return calls and now her voicemail is full. We only had a rental car for 7 days. We are requesting a fair & timely settlement offer for our vehicle so we can purchase a new one. The lack of response from the adjuster is unacceptable as is the lack of an offer after 3 weeks.
Business Response
Date: 02/22/2024
February 22, 2024

Better Business Bureau
Serving Eastern & Southern Missouri & Southern ********
*************************************
*********, ** 63102

RE: Complainant : *********************************
Our Insured : *********************************
Policy Number : A43138746
Claim Number : 016288954
Date of Loss : 01/27/2024
BBB Tracking ID : *********

To Whom it May ****************** style="color: rgb(0, 0, 0); font-family: Verdana; font-size: 11px;">
Please be advised we are in receipt of the BBBs inquiry dated February 16, 2024,
regarding the above captioned claim. The following is our response to the complaint and
our position in this matter.

On January 27, 2024, ******************************* reported a 2-car accident to AAA which
occurred on January 26, 2024. There were multiple conversations between the early
response adjuster, *****************************, and ********************************* regarding the investigation,
injuries and the 2017 Chevrolet Camaro involved in the accident. The vehicle was
determined a total loss and assigned to *********************************** on January 29, 2024.
********* spoke with ******** on February 1, 2024. ********* discussed options added
to the vehicle, asked for additional photos, confirmed email address, and provided the
settlement breakdown via email that day.

******* called AAA on February 5, 2024, leaving a voicemail for total loss adjuster,
Katharine, which was returned by another total loss adjuster as ********* was out of the
office. ******* called the next day and told ********* he received a call from **********************
Auto Auction stating their attempts to contact the tow lot to pick up his vehicle were
unsuccessful. ******* provided ********* with the correct phone number for the tow lot.

Katharines manager, *************************, received a voicemail from ******** on February 20,
2024, wanting to get a status on the claim. ***** returned the phone call that day and
advised ********* would call her back to discuss her total loss. ********* called ********
later that day to explain updates that were made to the valuation and provided updated
value and settlement figures.

*********************************
BBB Tracking ID: *********
February 22, 2024
Page 2

The Stabenows reviewed the valuation and accepted the settlement. ********* provided
the mailing address to send title and lien release in order for payment to be issued.

If you have any other concerns or questions, please contact Team Manager, *****
*******, at ************** or by email at *************************************.

Sincerely,

*************************
Vice ********** ********************** Claims
Customer Answer
Date: 02/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:02/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was rear-ended 11/8/23 by a customer of AAA. As of 2/8/24 I am now on my 6th agent. They don't return calls, or emails. I have left detailed messages for 2 different managers requesting to be contacted. Every time I get a different agent I have to resend documents that I have already submitted. I have even gone as far as contacting the person the caused the accident and he said he has the same problem.It is so mind blowing that a company that is this big and familiar to consumers are so unprofessional
Business Response
Date: 02/16/2024
Thank you for the opportunity to respond to ********************** concerns. Please see the attached letter as our response.

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A A A Automobile Club of Missouri is NOT a BBB Accredited Business.