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Business Profile

Towing Company

Miner's Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in an accident yesterday and Miner&#**;s towed my vehicle. I am needing to obtain my belongings but I am being told I have to pay $650 for towing and 2 day storage but it has not even been 24 hours since the accident. I am not understanding why I need to pay to obtain my belongings, I was going to bringing in my title which should be the only thing they need from me to be able to gather my belongings.

    Business Response

    Date: 08/22/2024

    In response to complaint # ********: The customer was involved in an accident on August 15th 2024. On August 16th ************************************************************ the background. The owner informed us that there is only liability coverage insurance on the vehicle. When insuring a vehicle if you only take liability insurance you are agreeing that as the owner you are liable for your vehicle and any charges that it may incur if involved in an accident. We gave them the full charges that had accrued if the owner wanted to keep the vehicle, as well as the reduced charges if the owner of the vehicle does not want to keep the vehicle by way of paying the towing fees and signing the title over, allowing him to retrieve belongings.On August 20th the owner of the vehicle called back and we reduced the price further for him, trying to be reasonable and understanding that this is a hard time for anyone to lose a vehicle. We do not receive income from any other entity if the owner only carries liability insurance.
    It is our policy, as well Missouri State Statute *******,that we must be paid for our services before the vehicle owner can retrieve belongings out of the vehicle. Our employees spend time and a lot of effort to clear the roadways, including debris from accidents as well as the vehicle itself, many times with live traffic not moving over.
    We try to be fair to our community but we also have to pay our drivers a fair livable wage for a job that is very dangerous. 

Miner's Towing is NOT a BBB Accredited Business.

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