Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We moved in 8-9 years ago and our vinyl H3330**303738363232**H was ok. We noticed recently that some of the attachments are pulled out of it. They did try to straighten it out, it was about an hour&#**;s work but the contract we have with them said we owe another $634.00.Our contract was for them to install a H3330**303738363232**H and they did not do it.We would like a refund.
Business Response
Date: 09/04/2024
I went back out to the home on 8/27/24 with a check for a partial refund for $317.00
The fence was re-secured, because if one post would have been pulled
out, due to the way it was originally installed it would
have caused more damage and destroyed the entire fence. Consumer seems
to have been pleased with the results afterwards. Should BBB have anymore questions, I am available.Customer Answer
Date: 09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The installation of my fence was started on 9/20/23, they completed the installation on 9/22/23. I was told by Supervisor ***** if I notice any problems to contact them, also according to the contract I have a 3 year warranty. They have not honored their commitment to the warranty. I started calling them on 11/9/23 and continue to call to see on several occasions to see when someone would be coming out to address all the problem. They had me to label all the areas of concerns with paint tape, which I did. On 12/6/23 I got a call from supervisor ***** who said he was in the area and wanted to know if he could come by, ***** and another guy came and they only addressed a couple issues and they broken some caps on the panel. ***** said they would be back later on that day or tomorrow. Eight days later the 14th I called ***** and he said he would be out first thing in the morning. As of today I have not heard from them even after leaving several messages. I sent an email to ***************************** General Manager on 12/19/23. I sent a LinkedIn message and email to ********************* which my research shows he is the owner . Neither one has responded. The address on my contract is ******************************** *********************************************************** ************Customer Answer
Date: 06/03/2024
To whom it may concern:The company came out and resolved the issue.Thank You*********************
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